Ecommerce Content

Meng Xiong

**** ********* **, ****** *******, GA 30127

417-***-**** or ********@*****.***

OBJECTIVE

Business professional with marketing and technical background with track record in developing, executing and servicing products, projects while keeping focus on organizational goals and culture.

SKILLS

Marketing, B2B Content Management, Graphic Design, Adobe Creative Suite, Client Management, Vendor Relationship, Microsoft Office (Advanced Excel, Power Point, Word, Outlook)

PROFESSIONAL EXPERIENCE

Mondelez International Inc. (Nabisco) - Atlanta, GA Nov 2017 – Current

Sales Service Representative

Service Direct Store Delivery (DSD) at the retail level through effective planning and order-writing

Fulfilled and merchandised products on-hand by accompanying the needs of the customer.

Work with retail management on product ordering, ad displays and merchandising Nabisco brands.

Built displays point-of-sale in all areas of store, properly-rotated stock, and accurate price tags / POS in place for all departments.

Establish and maintain rapport with key store individuals while providing outstanding customer service.

Maintained a timely and accurate call schedule.

Assist Sales team with identifying selling opportunities at store level and communicating those opportunities, and individual store problems to the appropriate Mondelēz Global personnel.

Work under minimal supervision while exemplifying superb time management

Verizon Wireless - Alpharetta, GA Jan 2016 – Oct 2017

Marketing Business Analyst – B2B Digital Ops, ISO

Perform web-based product development into Verizon’s Web Management System (WMS)

Execute UI examination using Verizon’s My Business Assistant (MBA), and Telecommunication Center (VBC)

Manage national product/service launches with the ongoing maintenance and ensure they appear on My Business (MB) & Telecommunication Enterprise Center (VEC) appropriately

Serve as B2B lead for content development representing VES on all national product / service related projects as part of their GTM initiatives

Test/Validate changes to ensure accurate customer experience

Perform user-acceptance testing during pre and post releases

Interface with internal stakeholders to ensure alignment

Investigate production related issues and provide a readout and/or solution to manager

Identify and deliver on operational opportunities to improve processes, communication, applications and customer experience

Collaborate with internal stakeholders/IT and develop process improvements

Monitor inventory levels to ensure online availability

Analyze reporting data to identify improvements to increase utilization of Business Internet platforms

Participated in weekly meetings to discuss objectives, identify issues or opportunies

Support VEC and MB Enterprise Releases to ensure all builds and content meet expected outcome

Support UAT as needed to meet the needs of the enterprise customer

Integracore - Lithia Springs, GA Aug 2013 - Aug 2015

Technical Support Analyst

Correspondence with Account Managers, Client Representatives and Project Managers

Implementation of Product and Software Life Cycles

Installation, testing, maintenance, repair and networking of computers and peripherals

Supporting role for ecommerce (Opentable) and SLA (Accel Networks) companies

SLA wireless telecom lead, provisioning and activations

Establish TCP/IP addresses, DNS, Windows OS, Desktop Profiles, and Software Imaging

Understands Operating Systems, Networking technologies/protocols and Software applications.

Used Salesforce CRM to manage customer inventory in coordination with field service reps

Debugging of software tools, training and testing

Responsible for successfully troubleshooting and resolving technical problems

Strong analytical and research abilities to resolve end-user issues

Project Management and implementation skills, lead projects from conception to closure

Inventory Management of departmental SKUs and RMAs

Liaison between Management and Client executive reports

Manage, lead and communicate organizational goals effectively with all departments

Walmart - Springfield, MO Feb 2012 - Jul 2013

Product Manager

Reports management of Vendors; market requirements, product contract, and positioning

Accrue understanding of product awareness aiding Marketing and Sales Objectives

Understanding of Marketing Principles; increasing sales of new and existing products

Increase value of products, optimizing products to meet goals

Monitor and assist in local events Marketing campaigns

Market research on consumer behavior and data analysis, creating strategic marketing plans

Inspect-and-Adapt approach to reduce both development costs and time-to-market

Build trust relationship with vendors

Develop sales tools and propose overall budgets

Document processes and report to senior management

Merchandising inventory and products on-hand

HK Gardens (Closed) - Springfield, MO Oct 2009 - Aug 2011

Marketing Coordinator

Develop and execute local strategic marketing plans

Create reports with Excel to compare data analysis to market requirements

Manage vendor accounts to promote trust and retention

Research market trends and customer behaviors leveraging data analysis

Research competitive market

Develop website criteria for Google Analytics, familiar with SEO

Maintained social media and blog activity

A-B testing and campaign analysis

Maintain monthly trend reports

Work with underwriters for on-going risk projects

Develop Data Visualization reports to enhance BI using Powerpoint

Generate Brand value by implementing promotions and sales

Innovating new Research and Develop concepts with B2B Partnerships

Report and educate executive decisions

George's Poultry – Yongma Farms - Rocky Comfort, MO May 2005 to Aug 2009

Field Service Tech

Execute the daily operations of a mass production poultry business

Operation heavy machinery; landscaping and construction

Manage all onsite installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Document processes of success and failed projects

Follow all Corporate filed procedures and protocols

Comprehend corporate requirements and make appropriate recommendations/briefings

Develop and Analyze financial plans with the emphasis on cost/debt ratio and ROI

Sustain and organize daily operational account workbook using MS Excel not limited to Accounts Receivable and Accounts Payable management

EDUCATION

Bachelors in Marketing Management, Missouri State University (2009)

Contact this candidate