EDI Manager
Resume:
S u s a n L u e l l e n S h a r i f
Marietta, GA 30066
********@*****.***
Summary of Qualifications
A detail-oriented, enthusiastic employee, with over 20 years of experience with Fortune 50
global companies. Provides exceptional customer service, strong analytical and problem
solving skills and has the ability to work independently as well as part of a team. Accomplished
in translating technical concepts to non-technical customers and co-workers. A multi-tasker
who completes projects on schedule and within budget and has the ability to boost morale with
humor in difficult situations.
Professional Experience
Coca-Cola Customer Business Solutions, Atlanta, GA
Manager, EDI Implementations – National Customers 2008 – 10/2017
As a manager of the EDI Implementations team, I have managed between 5 and 10 employees on
tasks associated with enabling both National and Regional customers for Coca-Cola
Refreshments as well as the 60+ independent bottlers on various EDI transactions.
Lead a monthly discussion on B2B implementations, issues, and customer changes that affect most bottlers in order to promote collaboration and cohesion amongst the system.
Point of contact for questions and concerns about National Customers for Sales and Bottlers on all EDI Implementations.
Lead the initiative to add all bottlers onto electronic invoicing, electronic credits and asn’s with Walmart, which was a multi-year effort.
Created the Route To Market order management desk, their processes, tools, and practices that are currently in use today and brought online over 95 distributors to date. Created statistics to be tracked on the timeliness of orders entered, issues sent to the bottler, and any system setup issues.
Sourced a faxing tool to return acknowledgments to customers that enabled us to speed up our processing of the transaction by 50% and saved 2 sheets of paper per order.
Assisted in creating a ticketing system in quikbase to track all of our implementations when ECAPS was moving to another tool, that captured statistics and fields that were appropriate to our jobs.
Participate in industry standards committees, like PCATS (now CONNEXUS) and worked on the Retail Merchandise Committee to develop standards around the electronic purchase order and invoice.
Established a website with Coca-Cola Refreshments hosts, that serves as a reference tool for our internal and external customers to view our EDI specs and sample data.
Devised a new way to prioritize requests due to the dissolution of Coca-Cola Refreshments and the creation of new bottlers to the system.
S u s a n S h a r i f page 2 of 3
Coca-Cola Customer Business Solutions, Atlanta, GA
Sr. EDI Analyst 2004 – 2008
A member of a six-person team providing help-desk support for the electronic interchange of over 45 types of business documents for The Coca-Cola Company, Coca-Cola Enterprises, Minute-Maid, Minute-Maid Canada, and over 45 independent Bottlers.
The first person hired into this organization as a contractor to develop the help-desk after EDI operations were consolidated into one organization from three separate ones. Hired in less than 3 months as a permanent employee.
Developed and implemented support procedures in the creation of the new organization and continue to refine and add new procedures as other organizations are merged into the process.
Implement break/fix error-free map changes in support of all five entities.
Mentor new team members and continue to provide assistance with mapping issues to those new to the AI mapping tool.
Provide help-desk and on-call support on a rotating basis from 8 to 8 and off hours for our customers and suppliers.
Participated in management classes, won a dinner award for providing outstanding customer service and was recognized twice as being “indispensable” with a lunch and a half day off.
Eastman Kodak Company, Rochester, NY
EDI Analyst 1997 – 2003
A member of a twelve-person team enabling the electronic interchange of over 70 types of business documents for over 3000 trading partners resulting in approximately 230,000 transactions per month.
Developed an 834, Benefits and Enrollment transaction that sent employee data to Health Care providers saving $500,000 annually by removing the maintenance of this data from a third-party provider.
Supported Germany/Austria SAP implementation from go-live through the stabilization period. Edifact transactions implemented for the order, invoice and dispatch advice (ship notice) totaling about 30% of their business. Transitioned customer documents within projected deadline and error free.
Proactively initiated the development of Kodak’s first ever warehouse tracking mechanism at the
request of UPS to resolve a shipment need. Implemented and designed an e-mail messaging process to meet cost specifications, which resulted in the maintenance of a critical business partnership.
Mentored new team members on software issues encountered and assisted them with questions on handling customer calls.
Analyzed, documented and tested all 70 EDI transactions, which totaled over 150 maps in anticipation of the SAP upgrade to 4.7 to facilitate a seamless upgrade for our customers.
Initiated and implemented a format change for all outgoing maps, enabling them to move into production in advance of cutover weekend, resulting in a 25% productivity improvement.
Tracked transactions into and out of SAP in the order to cash module to assist teammates.
Troubleshooted “hotline” calls, enabling an uninterrupted business flow.
Provided 24 x 7 on-call support for GXS Application Integrator and Gentran systems with a 20 minute
average response time minimizing the impact of downtime to the business.
S u s a n S h a r i f page 3 of 3
SAP level two support (technical) team member 1995 – 1997
Provided second line of defense for internal questions regarding the functioning of SAP and its bolt-on
products. Investigated Vantive tickets and sorted user issues from programming issues for resolution. Assisted with the businesses move onto the SAP platform.
Selected by management to assist in moving the Health Imaging business onto the SAP platform. Researched and clearly defined customers in SAP which resulted in the elimination of customer
billing problems.
Provided on-site support for customer service reps questions through SAP stabilization
and beyond resulting in an uninterrupted business flow.
GE Capital - EKCC (Acquisition of Eastman Kodak Credit Corp), Rochester, NY 1993 - 1995
Information Integrity Specialist/EDI Coordinator
Liaison between local employees and remote personnel to track issues. Provided security
administration and maintained the EDI system and communications.
Evaluated, selected and installed an EDI PC software package that enabled the exchange of electronic documents with our customers.
Administered on-site Security and provided “Help” desk support for 300 employees. Created metrics for the “Help” desk which indicated a 98 percent satisfaction rate with solutions provided.
Managed, tracked and reported on problems/concerns to remote systems department.
Eastman Kodak Credit Corporation, Rochester, NY 1990 - 1993
Business Leasing Analyst/Team Leader
Help desk for leasing software users. Tracked issues, resolved problems and tested vendor solved resolutions.
Support to all 300 users of the leasing software package, as a technical onsite resource and
worked with the vendor to solve software problems.
Served as focal point for on-site support for any issues that resulted in lease processing where program changes were not required.
Tracked issues and problems reported to leasing software contact, and made certain resolution was achieved. Updated employees with a status.
Prior to 1990, held various Information Technology and Educational consultant roles within Kodak.
Education
B.S., Accounting, Computer Science minor, St. John Fisher College, Rochester, N.Y.
Paralegal Certificate from Kennesaw State University, Kennesaw, GA in 2011
Contact this candidate