Manager Customer Service

DAVID N. EADINGTON

**** ***** ***. ~ Long Beach, California, 90807

310-***-**** https://www.linkedin.com/in/davideadington/ ***@**********.***

General Manager

Operations Management ~ Customer Service Management ~ Supply Chain Management

Operations “Fixer” and Turnaround specialist with a consistent track record of growth in revenue and profitability across multiple industries. High-integrity leader with the ability to motivate employees and align departments to meet the goals and mission of the organization. Excellent communicator with proficiency in establishing and maintaining mutually beneficial relationships with both internal and external clients. Additional capabilities in:

P&L Management Lean/6S/Kaizen Account Management

Logistics/Product Lifecycle Forecasting and Analysis KPI Development

Training and Development Quality Assurance Service Recovery

PROFESSIONAL EXPERIENCE

LARSON-JUHL, Santa Fe Springs, CA

World’s largest manufacturer/distributor of picture frame moulding and framing supplies.

Senior Branch Operations Manager (promoted from Branch Operations Manager) 2010 – 2017

Manage all operations for the company's West Coast Logistics and Southern California distribution organization, including delivery fleet, and overseeing receipt and distribution of imported materiel throughout the company's network of distribution centers.

Led 26-person Los Angeles team to the company's "Gold Values Award" for 2011 and the “Bronze Values Award” in 2013.

Named Circle of Excellence Operations leader of the Year for 2013 and West Region Operations Leader of the Year for 2011.

Rebuilt operational relationship with sales and customer service to establish Los Angeles branch as the go-to location for high profile time- and quality-sensitive orders.

North American Operations Lead for design, development, and testing of JDE Warehouse Management System. Partnered with IT, Accounting, and Supply Chain stakeholders to manage integration and issue resolution.

Improved productivity metrics by over 15% through implementation of 6S methodologies and single-piece flow. Improved warehouse quality metrics by over 37%.

Implemented KPIs and process flow improvements in coordination with Supply Chain, resulting in company-wide LIFR improvement from 95% to over 98%.

MERRILL CORPORATION, Los Angeles, CA

Leading provider of printing, document management, and SEC filing services nationwide.

General Manager 2006 – 2009

Directed all operations with full P&L responsibility for Merrill’s West Coast 45-employee print facility in La Mirada, offering offset printing, digital printing, finishing, mail services, and fulfillment/inventory management.

Grew color digital operation four-fold while improving on-time delivery and decreasing quality issues by 50%, in a fast-paced same- or next-day turn production environment running 24/5.

Drove operational cost per printed sheet down 30%

Produced over 25M pieces in FY08, including over 16M mailed pieces

Provided high-volume offset printing, pre-press, and finishing for the financial industry, as well as offset and b/w digital Sample Ballot printing for California County Registrars servicing more than 67% of California Registered Voters.

Site Manager 2004 – 2006

Directed operations for two offices with a combined annual revenue of over $15M serving a broad range of public companies' regulatory and printing needs, requiring the utmost in accuracy, security, and efficiency.

Supplied timely, five-star level customer service to clients including corporate executives, top attorneys, venture capitalists, and bankers.

Managed these offices to a 75% increase in profitability.

Managed a team of ten project managers within a 24/5 operation that would shift to 24/7 when clients were in-house.

ADDITIONAL EXPERIENCE

Director of Operations

AGNEW TECH-II, Westlake Village, CA

Provider of translation, cultural training and desktop publishing services.

Manager, BerlitzIT & Translation Manager

BERLITZ GLOBALNET, Santa Monica, CA

Provider of translation, interpretation, and localization programs and services.

EDUCATION

UNIVERSITY OF CALIFORNIA, Los Angeles, California

Master of Arts Degree in Comparative Literature

Teaching Associate, Humanities and French Language Courses.

BOSTON UNIVERSITY, Boston, Massachusetts

Bachelor of Arts Degree in English

Bachelor of Arts Degree in History

Studied abroad at Université Stendhal (Grenoble III), France.

TRAINING AND DEVELOPMENT

6S Green Belt Courses, BMGI.

ISO Auditor Training, Cavendish Scott, Inc.

Personnel Management & Team Building Training, Bradley/Lambert, Inc.

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