Tad D. Rhodes

*** **** *****

Ostrander, OH *****

m: 614-***-****

ac40d2@r.postjobfree.com

Professional Summary

Vision-driven change agent with career-long record of information technology, team development, and project management success for leading organizations

Proven talent for aligning business strategy and objectives with established software development and technical team management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning business analysis, database business intelligence, management development, training and mentoring, process optimization, strategic planning, network & infrastructure development, partnership development, technology solutions, systems integration, cross-functional team leadership, performance assessment, client relationship management, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as resource allocation expertise.

Professional Experience

Sears Home and Business Franchises, OH, May 2016 to Present

IT MANAGER

●Direct and mentor a team of 16 employees.

●Build strong business partnerships to begin leveraging 3rd party companies’ platforms and contributing to vision and strategy.

●Utilize leadership skills to govern all aspects of large-scale implementation, such as business development, building the business case, setting expectations, proof of concept setup, realization and learnings from POC, contractual and procurement team deliverables, implementation, training and adoption/change management.

●Spearhead efforts to create numerous feature enhancements to SFB’s existing field management platform. Each of these enhancements has increased profits and reduced effort and time for our Franchise Partners.

●Carry out creation of a single customer profile by ideating a roadmap to merge necessary customer records, reducing significant duplicate marketing spend and efforts.

●Consult with the executive team to contribute to the strategic direction of Sears Home and Business Franchises.

●Drive recruitment efforts to obtain top talent for each of the business units within my department.

Key Projects

●Initiated a partnership with a 3rd party company to design and rebuild the Sears Home and Business Franchises’ four concept public websites from the ground up in conjunction with the Director of Marketing.

●Negotiated the full statement of work and MSA with significant reduced costs for implementation.

●Designed the roadmap of activities and led 6 separate teams (Marketing, UX/Design, Development, Customer Communications, Project Management and 3rd party teams).

●Arranged necessary collaboration and steered decisions, including serving as the key decision maker in UX design, trigger/transactional customer communications and development activities.

●Conceptualized and refined the idea for integration between our Franchise Partners field management platform and the new CMS. This integration catalyzed significant growth in sales due to marketing penetration through real time and targeted messaging to our customer base.

TheDotNetFactory, Dublin, OH, February 2013 to may 2016

IT PROJECT MANAGER

●Supervised projects over large-scale, top priority and complex technology initiatives.

●Steered cross-functional teams of product management, developers, analysts, technical writers, support engineers and network specialists, to increase efficiency and reduce costs during implementation.

●Oversaw projects that spanned across multiple customers, up to 15 simultaneous implementations and numerous custom development initiatives.

●Partnered with customers daily, managing expectations and deliverables.

●Collected and wrote requirements in the form of user stories, use cases and unit tests.

●Mentored individuals on business objectives and ensured completion of project milestones on time and within budgets.

●Coached team members in career growth and direction.

●Delivered assistance in hiring of employees.

●Formulated and defined new processes and ideas into the development department for more effective planning and setting of expectations, including Agile methods.

Microcenter, Hilliard, OH, July 2009 to February 2013

DEVELOPMENT AND PROJECT LEAD

●Designed, developed, and led creation of Vendor Management Site written with MVC 3.0.

●Catalyzed construction of cart and checkout web application for microcenter.com. Written in C#, with WCF as DAL. SQL 2005 & 2008 as data storage.

●Drove creation of OAM (Online Account Management) web application system. Written in C#, with WCF as DAL. SQL 2005 & 2008 as data storage.

●Ideated, developed & led construction of OAMU (Utility to manage OAM accounts).

●Architected and led creation of EDI Monitor application to monitor incoming files and transform into XML and/or flat file formats. Transferred files to AS400 and/or FTP to 3rd party systems. EDI Monitor multithreaded application.

●Designed build server utilizing Cruise Control.

●Steered project & coded backend for internal store application called KnowledgeStation, which was a web application built specifically for touch screen monitors.

●Directed project and programmed backend of PMA & CMS applications, which were used for managing product feature & properties. Written in C# with access into SQL 2005.

●Installed 3rd party enterprise application Endeca. Led development of Web Service (C#) to provide API for PHP written microcenter.com

●Spearheaded various projects which included direct involvement of design, coding, unit test, implementation and support. Involved in other projects through conception, development, implementation, and maintenance. Each project included working with multiple platforms and legacy systems.

●Cooperated with several business units to gather requirements for projects.

●Trained and mentored junior level developers.

●Participated in integral steps of hiring developers.

●Coordinated with IT managers to improve development to production installation processes.

ProcureStaff, Inc., Columbus, OH, August 2006 to July 2009

PRODUCTION SUPPORT TEAM LEAD

●Governed the production support team of 4 through backend report development and rewrite of the reporting module. Took existing Crystal Reports and rewrote into C#/SQL backend.

●Planned and managed smaller scaled projects/enhancements for our Consol product.

●Mentored team members to meet coding standards and timelines.

●Collaborated with other business units extensively while working through the entire software development life cycle.

●Partnered with senior management to determine new hires.

●Coached new employees on standards and our Consol product.

●Repaired bug related issues with current production system (Consol) by using C#, ASP.NET 2.0, Web Services, SQL 2005, and JavaScript.

SOFTWARE ENGINEER

●Remedied bug related issues with current production system (Consol) by using C#, ASP.NET 2.0, Web Services, SQL 2005, and JavaScript.

●Authored several enhancements to enrich customer usability. Enhancements included customer search screens, rewrite of service entry screens and procurement listings.

●Communicated with other non-technical staff to understand issues and necessary actions.

●Liaised with the business analyst to determine requirements.

●Tutored new personnel on Consol code.

Quantum Services, Columbus, OH August 2005 to September 2006

SOFTWARE ENGINEER

●Discussed, finalized, and managed laptop leasing contracts with IBM.

●Functioned individually to design smaller applications for internal employees. Used Delphi, C# and SQL 7.0 to create applications

●Revamped and developed Executive Summary web based application that tracked and displayed proprietary reports for large scale clients, using .NET 2.0 with C#, ASP.NET, Web Services, SQL 2005, and XML/XSLT.

●Aided technical phone support with issues ranging from hardware to software support.

●Solidified coding standards, quality control, source code control, and a configuration management system.

●Initiated and implemented software maintenance tracking system using ASP.NET, C#, Web Services and SQL 2005.

HTP, Inc., Columbus, OH April 2003 to August 2005

PROJECT MANAGER

●Oversaw all projects directed to the engineering department.

●Formulated and adjusted project plans for project level activities.

●Regulated all activities/interaction between product management, development, quality assurance, OA&M, end users and Account Services.

●Generated status reports as indicated per senior management.

●Liaised with team members to identify procedure bottlenecks.

●Laid out and enhanced custom project management processes.

SOFTWARE MAINTENANCE MANAGER/ SOFTWARE MAINTENANCE ENGINEER

●Handled all issues that came through the Software Maintenance Department while supervising the software maintenance team.

●Steered engineering activity to meet two-week interval deadlines.

●Directed emergency level patches for bug related issues to ensure client satisfaction.

●Cleared obstacles to ensure development of maintenance fixes and pushed to client products.

●Ideated and enhanced software maintenance processes and procedures.

●Repaired bug related issues with current production system by using C#, ASP.NET Web Services, SQL 2000, JavaScript, VB 6.0.

●Contributed to engineering and building an in-house issue tracking system using SQL 2000, ASP and ASP.NET, JavaScript, C# and HTML.

●Cooperated with all levels of management to help determine specifications and resolutions.

●Functioned in team environment to rebuild and convert existing VB 6.0 application (HTPMLT dll) into .NET C#.

●Built enhancements for Client specific configuration using SQL 2000 and programmed enhancements for PDF creation with VB 6.0.

●Fixed bugs and authored enhancements to existing claim entry forms with interaction between ASP, ASP.NET, C# and SQL 2000.

●Remedied security issues in SQL 2000 that dealt primarily with VB 6.0 applications and ASP access.

●Examined and troubleshoot IIS and SQL 2000 configuration issues.

●Drafted documentation for existing products and enhancements.

●Investigated, researched, and developed ability to convert SQL 2000 extractions to XML and then converted XML to specific formats using XSL style sheets.

●Facilitated the migration of HTP’s production system from one server to another.

●Coached customer support representatives on current production systems and new tools created using VB 6.0, C#, ASP, ASP.NET and JavaScript applications.

LEAD TECHNICAL SUPPORT ENGINEER

●Coached and mentored other technical support engineers.

●Built and wrote a VB 6.0 production monitoring application that watches HTP’s production environment and sends emails to configurable addresses depending on the type of condition or alert that was received.

●Formulated a VB 6.0 application tool that mimics SQL 2000 analyzer. The application allows for dynamic queries to be created by non-technical support personnel.

●Engineered and wrote a reporting application that pulls data from SQL 2000 and then creates a positional flat file for client import using VB 6.0.

●Redesigned several VB 6.0 and ASP production applications.

●Composed documentation on current production systems and their components.

●Oversaw payer and provider accounts.

●Supervised the migration of HTP’s production system from one server to another.

●Educated clients on utilizing HTP’s software.

●Cooperated with all levels of management to resolve production issues and to assist in quality customer satisfaction.

Verizon Wireless, Inc., Dublin, OH, October 2002 to April 2003

CUSTOMER SERVICE REPRESENTATIVE

●Responded to inbound calls and assisted in quality service checks.

●Guided customers through billing and/or technical issues.

●Coached other customer service representatives.

●Handled escalated calls carefully in support of management.

Education and Credentials

Bachelor of Science (B.Sc.) in Computer Science, 2002

West Virginia University, Morgantown, WV

Bachelor of Arts (B.A.) in Interdepartmental Studies, 2002

West Virginia University, Morgantown, WV

Technical Qualifications

●Programming languages: .NET Framework, ASP.NET, C#, VS, HTML, JavaScript, XML, MV, WCF, Delphi, Telerik controls and Telerik Test Studio

●Design: Familiar with many software development life cycles (SDLC) and OO design.

●MSSQL – SQL, Analyzer, Enterprise Manager, DTS packages

●Source Control – VSS, Perforce, SVN, GIT, TFS

Volunteerism

Continue to serve in numerous youth organizations in a variety of capacities, including Boys Scout of America

Certified Baseball Umpire

Additional Information

Interests: Guitar/Music, Family (Wife and 5 children), Camping, Outdoors in general

References available upon request

Contact this candidate