Post Job Free

Resume

Sign in

Customer Service Manager

Location:
DL, India
Posted:
April 02, 2018

Contact this candidate

Resume:

CURRICULUM VITAE

Mandeep Singh

Address – RZS-*01, Niahal Vihar

Distt - Nangloi,

New Delhi,

Mob. No. – 852-***-****

Email id- ac40cj@r.postjobfree.com

CARRIER OBJECTIVE

To join an organization that values enthusiasm, professionalism, commitment to performance and offer significant responsibilities and opportunities for learning and growth.

EDUCATIONAL QUALIFICATION

S. No.

Course

%age

Board/University

1

3 year B.sc. In Hospitality & Hotel Administration

67%

NCHMCT

2

Intermediate (10+2)

65%

C.B.S.E.

Industrial Experience

Worked with Domino’s pizza For Six Months as an associate shift manager.

Currently working with McDonald’s Corporation as an Assistant Manager Since april 2015

Jobs Responsibilities-

Responsible for meeting the sales targets of the organization through effective planning and budgeting.

Responsible for team is delivering desired results. Supervise and Track their performances. Make sure each one is living up to the expectations of the organization by checking report of what all they have done throughout the week or month and encouraged while the non-performers must be dealt with utmost patience and care.

Currently Responsible for Training, Scheduling & Inventory Systems (Managing the development and training of crew and shift management employees).

Responsible for Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.

Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.

Responsible for Planning and Building sales and controlling costs to deliver optimum business results for all areas of accountability.

Responsible for monitoring Profit & loss of the business and make a action plan to achieve desired Results.

Controlling assigned profit and loss line items.

Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication

Supports employees on the floor, helps them on any needs

Enduring Wow customer experience with high quality of customer service and ensuring high standard of branding.

Controlling food components, labour, utilities, waste and cash while managing shifts and/or areas.

Interdepartmental Co-ordination for Smooth Functioning.

Gaining Client’s loyalty, and expanding business through the delivery of exceptional customer service.

Maintaining critical standards for product quality, service speed & quality.

Demonstrating and reinforcing the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.

Controlling a Team of 35-38 peoples at a time.

Ensuring all safety and security procedures are executed.

Completing all assigned shift paperwork.

Ensuring that a respectful workplace exists in the Store.

Strategy Planning and Roll out.

A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.

KEY SKILLS

Comfortable working with different people with diverse background.

To patient in tough situation

Can work effectively in team as well as individually

HOBBIES

Playing cricket

Listening Music & Reading Books

PERSONAL DETAILS

Name Mandeep Singh

Father’s Name Mr. Kashmir Singh

Languages Known English/Hindi & Punjabi

Nationality Indian

Marital Status Single

Date of Birth 14/11/1989

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Mandeep Singh



Contact this candidate