Customer Service Sales
Resume:
Elizabeth Haun
**** ********* ** 901-***-****
Hernando, MS 38632 *********@*****.***
Professional Experience
**** - ******* ********** **** *********** Southaven, MS
Accounts Payable Specialist
-Code and process all vendor invoices in a timely manner
-Match invoices to purchase orders and receiving documents
-Review and post vendor invoices ensuring proper amounts are paid and general ledger coding is accurate
-Work with Operations to ensure prompt resolution of Purchase Order discrepancies
-Review & reconcile vendor statements to ensure all past due balances are resolved timely
-Perform check runs, ACH & wire transmissions
-Maintain excellent working relationships with vendors, employees, and other departments
-Reconcile monthly corporate credit card statement
-Review and post employee T&E expenses ensuring proper management approvals
-Proven ability to maintain and apply policies, procedures and internal control standards
-Contribute ideas and actions towards the continuous improvements of Accounts Payable related processes
-Assist in other areas of the Finance Department as needed
-Assist with other projects as needed
2016 – 2017 US Foods, Inc. Memphis, TN
Sales Coordinator
-Contact customers for orders, add-ons, etc., and process the orders through internal order entry systems.
-Phone customers to highlight on-going product promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items, and special buy items.
-Work closely with a minimum of 10 Territory Managers to actively support their customers and drive sales performance through regular, scheduled contact and suggestive, persuasive selling.
-Respond to customer and Territory Manager questions and requests in a timely manner, typically by phone, email, or other necessary means.
-Leverage proprietary US Foods systems and tools to quickly and accurately answer queries.
-Obtain quotes from the Equipment and Supplies Department for the Territory Manager and/or customer in order to enthusiastically promote equipment sales.
-Utilize sample policy to obtain samples for customers and/or Territory Managers.
-Provide administrative support to Territory Managers and District Sales Managers or local Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
-Respond to price information queries, ensuring accuracy and timeliness.
-Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound calls.
2011- 2016 Games Workshop Retail, Inc. Memphis, TN
Accounting Associate
-Accurate processing of payments (includes checks, wires, and ACH’s) to all vendors for US and Canada locations in a timely manner to correct vendors, amounts, and G/L coding.
-Reconciled and processed rent payments for US and Canada store locations.
-Ensure invoices contain appropriate authorization prior to processing for payment.
-Provide Accounting with anticipated payment amounts for cash forecasting.
-Responsible for company’s petty cash and travel advance cash.
-Support various requests such as invoice copies, vendor research, etc. from internal vendors.
-Reconcile statements from vendors to ensure accounts were up-to-date and resolve any issues.
-Work with vendors to receive any outstanding credits.
-Respond timely to all customer service matters, both internal and external to the company.
-File checks and supporting documentation in a timely manner.
-Ensure the Accounts Payable ledger balances with the general ledger for smooth month end close.
2004 – 2011 Schering Plough Memphis, TN
Invoice Analyst
-Manage and maintain payments for several locations nationwide.
-Perform vendor reconciliations.
-Coordinate payment scheduling for internal and external customers.
-Work closely with other departments to maintain a favorable credit profile.
-Process purchase order invoices.
-Process heavy volumes of invoices in a timely manner.
-Work with both automated and manual purchase orders.
-Audit employee expense reports for compliance with corporate and government policies.
-Employee Expense Reporting (EER) system administrator.
-Trainer for new employees.
-Worked closely with US Sales District Administrator Assistants.
-W Departmental new colleague orientation.
-New hire on boarding & communication.
-Maintain contracted labor log.
-Maintain talent management listing.
-Verify expiration of temporary PO’s.
-Department representative and communicator for site safety.
-Track & communicate department training.
-Request system access & modifications.
-Coordinate visitor meeting.
-Coordinate departmental events.
-Shared Business Services SharePoint administrator.
-Departmental communications phone list, birthdays, Ad Hoc.
-Worked closely with Global Compliance reporting any suspected fraud.
-Assisted employees with reconciling credit card accounts.
2001- 2004 Pfizer Inc. Memphis, TN
Accounts Payable Associate
-Review invoice for compliance with corporate and government policies which includes reviewing for proper levels of approvals.
-Perform data entry into Computron (AP Database) and administer change functions when necessary.
-Maintain internal and external customer satisfaction by promptly following-up on customer request for information.
-Process purchase order invoices by matching prices and quantity on the invoice to that on the purchase order.
-Follow-up with purchasing to resolve discrepancies and perform problem resolution in automated purchase order system.
-Maintain vendor files.
-Review accuracy for 1099 forms.
-Contribute to team effort.
-Preform high level of customer service by answering vendor hotline.
1998 – 2001 American Residential Services Memphis, TN
Accounts Payable Specialist
-Process and audit invoices for ten service centers.
-Worked closely with bookkeepers to see that all vendors were paid in a timely manner.
-Data entry of information, preparation to complete vendor check runs, and maintain a timely schedule each month for month end closing.
Education 1997 Graduate of Southaven High School
Software Windows, AS400, JD Edwards, Word, Excel, Computron, MS Outlook, Experience SPERA by American Express, Google Chrome, Sage, Salesforce.com,
Tandem, Prism, Edge, Vantage
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