Legal Assistant Customer Service

MARCELLA NORRIS

( 613-***-**** *A Lovell Lane, Nepean, Ontario K2H 9B6

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SUMMARY

A professional Legal Assistant with over 24 years of experience with primary expertise in managing Legal Administrative activities. Recognized as a self-starter who excels with minimal supervision and who is highly organized in setting priorities and meeting deadlines. A strong background in:

Scheduling Meetings

Proficient with ESI-LAW

Exceptional customer service

Initiative and confident nature

Attention to Detail

Ability to multitask

PROFESSIONAL EXPERIENCE

THOMAS AND WINSHIP LAWYERS

Administrative Legal Assistant /Bookkeeper 1994 to Present

Front line customer support and general receptionist duties for all employees;

Schedule appointments and meetings for employer;

Open and distribute regular and electronic incoming mail and other material;

Determine and establish office procedures and routines;

Set up and maintain filing systems, utilizing knowledge of legal records and procedures and frequently controlling confidential materials and documents

Maintained Office decorum, ordered office supplies within budget, managed courier, and postage for all staff

Opening and closing of client files on the ESI-LAW accounting system; accurately entering disbursements on accounting system to the client file such as courier, long distance, fax and photocopy charges, search fees and disbursements from the Teraview Registration System, filing updates to law library subscriptions.

Draft legal correspondence and perform general office and clerical duties;

Review and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage;

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Assist the lawyer by assembling the file before meeting with clients;

Attendance at court house to research title documents, court files and other legal documents;

Witness and certify the validity of signatures on documents;

Drafting correspondence from shorthand or handwritten copy;

Prepare cheques for payment of invoices and payroll; daily bank deposits to trust or general accounts, monthly payroll reconciliations and remittance of taxes owing, prepare quarterly GST remittance reports for payment, ensuring all Law Society and Insurance Levy fees are paid; monthly bank reconciliations.

EDUCATION

September 1985 - April 1987

- Algonquin College, Pembroke, Ontario

- Obtained Executive Office Assistant Diploma

September 1981 – June 1985

- Madawaska Valley District High School, Barry’s Bay, Ontario

- Obtained Grade 12 diploma

ADDITIONAL TRAINING

Proficient with ESI-LAW for Windows (Accounting)

Proficient with Word Perfect 10; MS Outlook Express

Working knowledge of the Teraview Registration System

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REFERENCES

Available upon request.

Contact this candidate