Management Office Staff

Alison O’Keefe

**** *. **** **. ********, CO ****2 901-***-**** ***********@*****.***

www.linkedin.com/in/alison-okeefe-468799121

I am a professional with a Masters in Healthcare Administration and Management. I have extensive experience providing leadership and guidance to drive the achievement of key goals and objectives through quality improvement initiatives. I am skilled at developing and implementing strategy designed to drive increases in employee performance, operational efficiency and cost effectiveness. In addition, I bring the strength of building strong relationships with both internal and external business partners based on open lines of communication and effective operations management. I am continually recognized for the ability to practice emotional intelligence and deliver exceptional results leading in fast-paced, dynamic environments.

Areas of Expertise

Operational & Cost Efficiency

Strategy & Execution

Ethical Decision Making

HIPAA Compliance

Healthcare Management Practices

Quality Improvement Models

Healthcare Policy & Trends

Medicare & Medicaid Policy

Employee Relations

Patient Safety

Stakeholder Communication

Performance Management

Education

Master’s Degree, Healthcare Administration and Management – Colorado State University, Global Campus, (2017)

Applied Strategic Leadership in the Healthcare Industry/Foundations of Healthcare Administration and Management

Member – Golden Key International Honor Club (Graduated in the Top 15% of the Class, GPA: 3.9/4.0)

Bachelor of Arts, Psychology – University of Tennessee, Knoxville, TN, (2012)

Served as a Research Assistant within the University.

Professional Experience

CLIENT SERVICE MANAGER – EPISODIC TEAM Nov 2016 – Feb 2018

Bayada Home Health Care, Denver, CO

Played a key role in the development of the first centralized intake and improved workflows between both internal and external personnel.

Maintained compliance in the organization.

oImplemented, created, and reevaluated developed procedures, regulations, and methods.

oMonitored the success or failures of the program’s execution.

oOrganized internal inspections.

Provided oversight and management to field staff and the company.

oScheduled clinician’s visits with a focus on timely initiation of care.

oContributed in the interview process and hiring of clinicians.

oParticipated in performance reviews of staff such as termination of employment, acknowledgement, and guidance.

oActed as a liaison among field and office staff, and referral sources and sale managers.

oServed as the primary resource for client and human resources regarding employee files and the clinical license.

Continually tracked and managed daily reports to maintain target levels in terms of compliance, precision and efficiency.

oDrove a 5% decrease in low utilization payment adjustments in a 3-month period.

oSupported efforts that improved patient care to 96.8% by maintaining levels of growth and quality.

oProduced an increase in commitment by 5.21% from effectively managing the clinician’s quality of patient care.

INFORMATION SERVICE SPECIALIST Sep 2011- Nov 2016

Children’s Hospital Colorado, Aurora, CO

Produced patient safety, employee efficiency and performance through audits and HIPAA compliance.

Utilized operational systems to successfully optimize supply and demand.

Led key achievements within the hospital including the delivery of the following results/metrics:

oA hospital operating margin at 5.7%

oThe rating of the patient family experience at 78.4%.

oA quality and patient safety event rate of .85 per 10,000 adjusted patient days via a target zero.

Community Involvement

Mentor – Higher Ground Youths/Volunteer – Friends of Red Rocks/Member – University of Tennessee Speak Board

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