Help Desk Support

Qualifications Profile

Highly motivated, technically-inclined, and detail-oriented professional with experience in information technology operations. Armed with outstanding ability in troubleshooting complex technical issues and problems to achieve smooth and productive business operations. Effective team player; able to handle and prioritize multiple tasks within fast-paced and highly demanding environment. Bilingual in English and Chinese Cantonese; combined with excellent communication skills in fostering positive working relationships with individuals of diverse backgrounds.

Core Competencies

Hardware and Software Installation IT Help Desk Management Hardware Repair and Maintenance

Customer Service Continuous Process Improvement Quality Assurance and Control

Education

Bachelor of Computer Science in Information Technology, In Progress (Expected Completion Date: May 2018)

Sacred Heart University, Fairfield, CT

GPA: 3.6

Relevant Experience

Confidential, South Kingstown, RI

Information Technology Intern Dec 2016–Jan 2018

úGuaranteed availability and integrity of network, system, and data through preventative maintenance and upgrades

úDemonstrated proficiency in evaluating and troubleshooting processing problems on Microsoft Windows and Mac OS X to improve efficiency of company

úMaintained active involvement with the IT Team to fulfill and surpass all customer service requirements

úExhibited competencies in providing base-level IT service and remote desktop support to employees

úConducted installation and uninstallation of hardware and software, while monitoring helpdesk, network, and servers

NBC Sports, Stamford, CT

Information Technology Intern Jan 2016–May 2016

úRendered IT support to non-technical personnel within the business

úTook charge of installing software, modifying and repairing hardware, and resolving technical issues

úPromptly responded to technical support needs of customers

úDisplayed ability in identifying and troubleshooting technical issues through various diagnostic tools, while managing call flow

Other Experience

Chinese Kitchen Restaurant, Groton, CT

Waiter Jun 2016–Jan 2018

Sacred Heart University, Fairfield, CT

Computer Laboratory Assistant Sep 2014–Nov 2014

Panda Market, Norwich, CT

Cashier Jul 2014–Sep 2014

Activities

Rise program, Sacred Heart University, Fairfield, CT

Habitat for Humanity, Fairfield, CT

Technical Skills

Microsoft Office Suite (Word, Excel, and PowerPoint) Microsoft SQL Server Microsoft Visual Studio

Visual Basic C++ XCode VMware

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