Customer Service Project Management

FRANK SAGLIMBENI

PO Box **, Roslyn Heights, New York 115777 516-***-**** Email:*********@*****.***

Summary

•Creative In Business Management and in Graphic/Web Design. Can demonstrate my talents in Business Management with experience in Back Office Operations and Administration. The monitoring of portfolios in Private and Managed Accounts. Reconciling the daily activities in the valuation and the expenses and the periodic auditing of accounts. The knowledge of the Equities Fixed Income Markets and of Banking Instruments. The demonstration of graphic design and the visual communications coupled with the comprehensive understanding of Marketing Strategies. Known for the ability to produce high quality work in all aspects including images successful design graphical elements Diverse in all office procedures.data entry customer service and research Creative experiences in the following:

Key Achievements:

•Project Management

•Team Leadership

•Dynamic Presentation

•Needs Assessment

Additional Experience

Forest Research, Inc. Hauppauge, New York

Metrology PR&D Information Technology Laboratory Technician, 2006-Present.

Supporting streamlined operations in busy lab and deliver lab support for PR&D, Antibiotic and GMP facility to maintain adhere to regulations and standards. Coordinate with managers and colleagues across departments to administer daily processes. Prepare samples for compound testing and analysis. Assist in chemical inventory that was computerized and the ordering of solid and liquid chemicals and solvents. Decontaminating dissemble and assemble production equipment. Manage documentation from vendors and test documentation and logbooks (water temperature stability chambers refrigerators/freezers) for PR&D, Dissolution, Medicinal Chemistry, Product Development and Antibiotic. RCRA Protocols.

Key Achievements:

•Recognized as a motivated team member supporting various areas of lab management.

•Leverage versatility to provide testing and Environmental and Pharmaceutical areas

•Effectively organized Computerized Chemical Inventory System utilizing specialized programs.

•Excellent team member serving as liaison with Metrology Safety & Engineering on Safety and Waste Generated by the Facility

•Created Solutions for Various Instruments including HPLC Mobil Phase and Combi Flash

•RCRA Protocols and liaison with EHS

On Assignment Lab Support-PFIZER & ETL/TYREE, MELVILLE, NEW YORK

Laboratory Technician, 2003-2006

Managing various laboratory tasks and provided lab support during short term assignments that were completed on time. Interacted extensively with various department managers and with staff members. Preparing samples for testing and analysis for various compounds. This comprised on both solid and liquid samples. Participated in the Compounding Unit. Assisted in the decontamination in the dismantling of production equipment and the later reassembly. Document tests that are conducted including start/end times.

Key Achievements:

•Providing laboratory support in several diverse industries including Environmental & Pharmaceuticals

•Project Management.

•Team Leadership.

•Following Company GMP Guidelines.

•Following Company Developed Protocols.

•Assisted in the QA/QC Production Equipment.

PENDAULT ASSOCIATES Inc., NEW YORK

Laboratory Technician, 2000-2003

Performed various testing activities regarding metals, mercury, volatiles, semi-volatiles, pesticides, herbicides and TCLP. Prepared samples in both solids and liquids for final analysis in metals and digestions departments. Maintained logbooks for calibration and the chain of custody. Successful in the process of Demonstration Of Compliance.

Key Achievements:

•Project Management.

•Providing diverse laboratory support.

•The Calibration of laboratory instruments,

•Team Leadership.

•Following EPA Protocols and Company Protocols.

•Interacted with management in the revision of protocols.

•Created Sample Prep and solutions for TCLP Metals and Digestions.

•Creating Standards for final analysis for QA/QC

Education/Training

Education/Training

Certificate in Graphic Design & Animation (2006) • The Chubb Institute – Westbury, NY

BS, Business Management & Public Administration • State University of New York – Westbury, NY

Technical Proficiency

•Apple MacIntosh OS & PC Platform

•Software: Adobe Creative Suite 6 Adobe Indesign, Adobe Flash Adobe Fireworks, Adobe After Effects, Adobe Photoshop Lightroom, Adobe Photoshop, Adobe Premiere, Adobe Encore, Adobe Illustrator, Adobe Dreamweaver, Quark Xpress. Microsoft Office Cambridge Database

Previous Experiences:

US Trust Company, New York- Unit Trust Administrator

Long Island Trust Company Garden City NY- Commercial Loan Collateral Analyst

Merrill Lynch & Company New York- Intern

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