Business Analyst - Project Manager - Technical Writrer

LuRae DeWulf

******@*****.***

**** ********* **. ******: 515-***-****

Johnston, IA 50131

Business Analyst - Project Manager - Technical Writer

Agile Project Manager • Define Requirements • Process Documentation

SUMMARY

I am a business analyst and certified project manager and with more than 20 years of experience defining requirements to implement effective performance solutions to effect change, drive profits and growth. I utilize strong business analytic skills to determine requirements, and build relationships with customers or business leaders to implement solutions that work. I am an experienced change manager who will lead agile cross functional project teams to deliver quality products on time.

PROFESSIONAL EXPERIENCE

PRINCIPAL- Des Moines, IA Oct. 2017 – Nov.2017

Business Analyst, Contract

Lead project plans to create requirements and user stories in 2 agile project epics to implement a Succession Management module of Oracle HRIS application

Analyzed current state and created the workflow with Visio

Created a transition plan as they move to automate a manual process across the global environment

Reviewed Reporting diagrams and content sources mapping

Defined 12 succession plans with 32 different levels of security for the global organization

Created shared documents in SharePoint and Confluence and Intranet sites

FARM BUREAU FINANCIAL – West Des Moines, IA Aug. 2017 – Oct. 2017

Technical Writer, Contract

Lead project plan to analyze current documents quality, location, and content

Provided recommendation for capturing defined content, templates to be used, a review process, and IT Life support positions

Present plan to Stakeholder and Senior Leaders

Implemented the pilot phase the plan

Created templates and SharePoint folder structures for all 12 lines

WELLS FARGO & COMPANY – West Des Moines, IA Apr. 2017 – July 2017

Business System Consultant, Contract

Defined the requirement review to improve enterprise calendaring system in the EIT division

Gathered direct feedback from Key Implementation team members from each business unit

Developed relevant training content and online web site content based upon feedback

Reviewed the product backlogs with the business units and development teams to prioritize the list, and support the sprints and testing for the next two iterations

WELLS FARGO & COMPANY – West Des Moines, IA Aug. 2016 – Apr. 2017

Business System Consultant, Contract

Developed documentation to support the centers of excellence for enterprise IT as they transition to a centralized data base administration for all global locations

Lead project team to pilot Standard Operating Procedures (SOP) project to create templates and process for the Enterprise IT DBAs, and transitioned the process to standard operations

Defined job descriptions for DBA and leaders reflecting global

Created a Service Catalogs for communicating with team members and business partners

TMG, Inc. – Des Moines, IA Dec. 2015 – July 2016

Business Analyst/ Technical Writer, Contract

Developed step by step process documentation for an enterprise wide business process improvement project

Worked with key process owners and sponsors to create agreements

Developed functional requirements, workflow and technical specifications by collaborating with financial business partners to design and develop a new billing system

Lead project team to developed user stories for the Marketing team and Salesforce interface

STATE OF IOWA – Judicial Branch, Des Moines, IA Sept. 2015 – Nov. 2015

Program Manager, Contract

Developed functional requirements, workflow and technical specifications by collaborating with statewide judicial users

Lead project teams with 3rd party vendors and the software engineers throughout the development process to ensure the statewide data base system (ICIS) and interfacing systems are operational

Developed additional functional as state law change or processes are modified

Trained on SQL and created simple queries on the databases

AUREA, INC. client sight - Athene, West Des Moines, IA Dec. 2014 – May 2015

Business Analyst, Contract

Lead project team to define data mapping requirements, workflow and technical specifications by collaborating with business process owners and the software engineers throughout the development process to ensure requirements are met

Assisted in the identification, standardization, and mapping of the current business and technical operational model for quality reporting

Collaborated with systems end users, home office business and technical process framework to create new data fields

Presented to Senior Leaders to review and approved the new or edited data fields to their library

Created documents and stored in SharePoint and Visio to create workflows and

Tracked progress in Steel Ray for project management and reporting

WELLS FARGO HOME MORTGAGE, West Des Moines, IA Nov. 2013 – Sept. 2014

Technical Writer, Contract

Designed communication template used to share technical documentation for internal communications for the Retail and Direct Sales mortgage underwriters and sales staff resulting in improved accuracy and process improvement

Lead project team of a cross-functional subject matter experts I determine business requirements within the customer’s business units

Published communications provided accurate and timely announcements of changes to policy and process guidelines, resulting in audience found our communications to be their preferred choice in learning about changes

Utilized SharePoint during the design and development process to manage sharing and version control

Converted Word documents to PDF for publication and in house publishing tools to upload to the intranet, and used Visio to create workflows documentation

HOLMES MURPHY & ASSOCIATES, West Des Moines, IA Apr.2012 – Mar. 2013

Director of Organization Development

●Lead project team to determined requirements for training materials to support the new hire training of property and casualty teams resulting in creating a consistent use of the desktop system and SharePoint

●Through business analysis determined requirements desktop training materials for new hire orientation to provide to provide consistent onboarding experience for all new hires.

●Determined requirement for launching of Outlook to all employees, resulting in all employees successfully converting from Lotus Notes to Outlook.

●Worked with HR leaders to determine requirements to implement a peer recognition system. As a project manager I designed training by working with an outside vender to successfully implement the system. I customized training material to fit the requirements of the environment and language, and created a series of communications to employees about this new initiative.

CONTINENTAL WESTERN GROUP, Urbandale, IA Mar. 2003 – Apr. 2012

Manager Workplace Performance

●Lead cross-functional project teams to partner with property and casualty underwriting teams to determine requirements to create new hire process documents for property and casualty underwriters, and implemented further underwriting requirements for niche products.

●Lead project team of senior leaders in claim to determine requirements to implement cross-functional training needs of existing staff members, and led the project team working with subject matter experts in both liability and property to determine the needs for on-line training modules available to them on as needed basis.

●Lead project team to determine requirements by partnering with claims leaders and team members to create documentation and training to successfully implement a new desktop management system.

●Completed a business analyses to determine the requirements for our HR teams to support the implementation of new performance management tool and process. As the project manager we implemented the redefining of job descriptions, created processes and databases, training materials and delivered sessions

PRINCIPAL FINANCIAL GROUP, Des Moines, IA Apr. 2001 – Mar. 2003

Management Performance Consultant

Completed business analyses to determine the requirements for helping mid-level managers to be successful

Designed, developed, delivered and evaluated courses on coaching, counseling, Situational Leadership, and accountability

Certified in Project Management training with Keogh

GUIDEONE INSURANCE, West Des Moines, IA Apr. 1999 – Oct. 2000

Leader – Training and Assistance

Lead project teams to determine requirements of trainers, auditors and technical writer who supported the Individual Lines department in a property and casualty company to create and delivered technical training for new hires and existing staff

Lead team of auditors evaluated underwriting files on quality and process, compiled results and share those with our business leaders and individuals

Instructional design supporting technical system and process training needs in a call center environment for customer service and claims, and of the underwriting teams.

i WIRELESS, Des Moines, IA July 1998 - Mar. 1999

Training Manager

Lead the project team supporting a startup organization training needs for marketing and call center employees

Designed, developed, and delivered product training, process training and sales training.

Lead training of both retail staff and account managers. Employees were not released to work until they satisfactorily complete the training modules.

MARSH (KVI & J&H/KVI), Des Moines, IA Feb. 1986 - July 1998

Senior Trainer - J&H/KVI

Determined requirement for designing and developing materials need to successful launch of three different Employee Benefits Call Centers

Lead project teams to create and deliver new hire training sessions and technical writing supports systems in a web based environment to support job performance

Performance Enhancement Counselor

Determined requirements on company-wide level the needs for designing and developing training needs for corporate-wide initiatives including, consulting services, new hire orientation and Company-wide implementation of systems

Trainer/Supervisor

Lead project team with business unit leaders to determine the requirements to design and develop the technical training and customer service training for new hire for the property and casualty division.

Delivered training of new hires and after determine requirements edited all training materials

EDUCATION

Bachelor of Music Education - University of Northern Iowa

Project Management – Keogh certified

Information Mapping – Certified

Crucial Conversation - Certified Trainer

Situational Leadership - Certified Trainer

John Kotter’s Change Management - Our Iceberg Is Melting - Certified Trainer

PROFESSIONAL ASSOCIATIONS

American Society of Training and Development (ASTD)

Central Iowa Chapter - board member for 5 years including Executive roles

National ASTD:

Leadership Design Team - 2 years

National Advisors for Chapters - 3 years

International Society of Performance Improvement - national member

RECOGNITION

2006 Advisory Team - One Voice - National ASTD

2009 Volunteer-Staff Partnership Award - National ASTD

2011 President’s Award - Central Iowa ASTD

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