Data Entry Customer Service
Resume:
Bonita Elam
New Castle, DE *****
**********@*****.***
Cell: 302-***-****
Customer Serviced
Strong communications skills, written and verbal
Typing skills (55 wpm)
Strong client relations
Filing
Clerical
Cashier
Fast learner
Opening and sorting mail
Data Entry (alpha and numeric)
Energetic work attitude
Ability to manage multiple tasks
Ability to work within team setting
Work Experience
Customer Service
Ambucor Health Solutions (Officeteam)
Wilmington, DE
March 2017-August 2017
Call patients from different medical sites that missed scheduled appointment to send over manual transmission from their heart monitor. Schedule appointments, make schedules, mail out schedules when needed. Make notes if talk to or leave message on machine for patients that have Pace Makers or Defibrillators.
SWT FRAUD ANALYST
HSBC Technology (Accountemps)
New Castle, DE
October 2013-June 2016
Analyze and Review confidential documents related to Anti-Money Laudering and Terrorists Financing for the assistants of SAR writing team.
Input data from SAR forms into NORKOM system link alerts, accounts and cases together for the review of SWT Investigators, Team Leads etc.
Examine appropriate documents and transfer data to WAR system for accurate comparison.
Review SSF and SAR forms for inputting in SCION systems; creating a SAR case to be reviewed by HSBC auditors.
Fraud Specialist II
Wilmington Trust Bank
Wilmington, DE
September 2007-September 2011
Investigates and verifies the least complex issues or discrepancies involving fraud detection and prevention processing. Monitors, reconciles, adjusts and collects on the least complex deficiencies for certain key banking relationship accounts. Prepares, verifes, batches and adjusts the least complex transactions including those applied to the Demand Deposit and Fraud Systems. Receives, proves, distributes, verifies and adjusts on a daily basis the least complex Deposit Operations work including deposit account checks and deposits, exception items.
Loan Servicing Data Entry Specialist
Wilmington Trust Bank
Wilmington, DE
April 1996-September 2007
Responsibilities include performing data entry functins, training new staff members, overseeing the workflow in the unit, acting as backup for the Data Entry Unit Manager in that manager’s absence. Audits reports for discrepancies after which statistical report are complied and forwarded to unit managers. Interacting with branch personnel researching and resolving customer problems.
Education
High School Diploma or Equivalent, Business Administration and Management, General
William Penn High School
New Castle, DE
September 1983-June 1986
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