Customer Service Representative

*** ****** **.

Winston-Salem, N.C. *****

Ph. 336-***-****

Email: ********@***.***

Ferenda E. Styers

Objective

To obtain employment with opportunities for advancement.

Experience

**** – 2017 Triad Neurological Associates

Winston-Salem, N.C. 27103

Phone Room Representative

Answer incoming calls

Screen and route calls to appropriate destination

Schedule appointments

Enter patient information

Verify insurance

Maintain referrals

2015 – 2016 Strickland Insurance Brokers Winston-Salem, N.C. 27101

Customer Service Technician

Handle all incoming calls

Open mail / post payments

Enter contracts

Prepare finance agreements

Scan checks for deposit

2013–2014 Piedmont Gastroenterology Winston-Salem, N.C. 27107

Scheduler

Handle all incoming calls

Schedule office visits and procedures

Take messages and tasks triage

Manage referral list / switchboard list

Mail patient paperwork

2000–2012 Wake Forest University Baptist Medical Center

Winston-Salem, N.C. 27107

Patient Service Representative / Receptionist II

Internal Medicine / Geriatrics

Check in / check out patients

Collect co-payments

Answer multi-line phones / take messages

Verify and enter charges for encounter forms / coding

Schedule patients

Order labs, X-rays, CT’s, MRI’s, ultrasounds

Make / verify existing referrals and authorizations for insurance

Liaison with insurance companies and billing office

Filing / pulling charts

1995–2000 Wake Forest University Baptist Medical Center

Winston-Salem, N.C. 27107

Clinical Receptionist II

Plastic and Reconstructive Surgery

Pull and prepare charts for clinic

Schedule appointments

Order labs

Answer multi-line phone / take messages

1989–1995 Bowman Gray School of Medicine

Winston-Salem, N.C. 27107

Clinical Receptionist I and II

Department of Obstetrics and Gynecology

Pull and prepare charts for clinic

Copying / filing

Schedule appointments

Order labs

Maintenance on clinic schedule

Answer multi-line phone / take messages

Education

1985–1986 Surry Community College Dobson, N.C.

Nursing Assistant Certificate

NC Job Readiness

1985 Forbush High School East Bend, N.C.

Diploma

References

Kim Phillips 336-***-****

Paul Burke 336-***-****

Teresa Dunevant 336-***-****

Kristy Shelton 336-***-****

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