Customer Service Manager
Resume:
Paul B. Rada
Chadds Ford, PA ****7
************@*****.***
Experience:
Program Director: The Hospitality School, 1901 North DuPont Highway, New Castle, DE
Managed three different culinary academic programs, maintaining positive financial growth, until funding cut. Developed curriculum for new Customer Service Program, approved by Department of Education.
Managed various catering events.
General Manager: Clarion Hotel – The Belle, 1612 North DuPont Hwy, New Castle, DE
2006-2017
Significantly involved in renovation of property and opening in July of 2008.
Developed Unique Corporate Account Program
Managed IT items, including phones, internet, security and computer implementation and maintenance.
Maintained and Broadened Networking Connections to Expand Revenue Base
Reviewed Budget and Expense Reports to Maintain Positive Cash Flow
Utilized LinkedIn, Lead Ferret and other Internet sites, to create new relationship contacts
Helped to Establish Social Media Marketing Campaign
General Manager: Quality Inn & Suites-Skyways, 147 N. DuPont Hwy. New Castle,DE
2000-2011
Managed Limited Service Property and generated strong positive growth even through recessive economic times. Assisted with construction management of new Guest Registration and Suites Building. Improved Guest Service Scores during Tenure.
Assistant General Manager: Quality Inn & Suites-Skyways New Castle, DE
1998-2000
General Manager: Holiday Inn Express, Yemassee, SC
1995-1998
Oversaw on-site construction, then opened property and operated for two years.
Maintained top positioning in Holiday Inn Ranking for Market Segment.
Education:
St. Andrew's School, Middletown, DE
University of Delaware, Newark,DE
Credentials:
Certified Hotel Administrator
Delaware Hotel and Lodging Association Board Member
Serv-Safe Manager Certified until 2023, also Dual Certification for Instructor/Proctor
I believe in making the most of the talents of the employee base and creating a team that maintains a customer focus. I treat my guests, staff, and ownership in the way I would expect to be treated. In this way, a positive atmosphere is created, which when managed properly, creates the best guest experience. In these days of strong competition, this will promote the best revenue generation.
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