Customer Service Sales

Curriculum vitae of

Letisha Somaru

Personal details

FULL NAME : Letisha Somaru

AREA OF RESIDENCE : 13 Grasshill Gardens, Newlands West,

Durban

CONTACT DETAILS : 061-***-****

(Alternative) : 072-***-**** [Mother - Reema Somaru]

NATIONALITY : South African

LANGUAGES : ENGLISH

IDENTITY NUMBER : 951**********

GENDER : Female

HEALTH : Excellent

MARITAL STATUS : Single

DRIVERS LICENCE : Code 8

HOBBIES/INTERESTS : I am passionate about photography and would someday like to improve this skill set.

Motivation

After experiencing the working environment over the past few years, I realise that there

is a world of opportunity that awaits. I need to carefully choose the career path I start

on if I want to someday have a rewarding career that I can be proud of.

I do not know what the working world will expect of me but I am eager to find out. I know I have what it takes because as a self-motivated individual, I was able to meet all previous employees expectations of me. I was punctual. I met the weekly and daily deadlines that were set. I prepare ahead of time to ensure consistency and accuracy. I am hoping that all these qualities will also be needed of me in the work place because I have mastered them already.

Educational qualifications

INSTITUITION : Port Shepstone Secondary, KZN

Matriculated in 2013

SUBJECTS:

English

Afrikaans

Mathematics [HG]

Accounting

Biology

Business studies

Life Orientation

INSTITUTION : University of South Africa

Currently enrolled for my BCom Degree in Financial Management (Second Year) with UNISA

COMPUTER LITERACY

Good knowledge of MS Office– (Word, Excel, Power point and Outlook)

Internet & email

SOFT SKILLS

I am punctual

I produce neat work

I am reliable

I am a team player

I have excellent verbal and written skills

I have a fair for numbers

Work Experience

COMPANY : Sportsmans Warehouse Gateway

DUTIES : Cashier

I would process cash and/or card payments for clients and file receipts

Ensures completion of DBS daily

Making sure stock is replenished consistently

Attend to customers with a smile, and maintain a positive and friendly image, even if problems arise

I try to meet customers’ expectations and needs to the best of my ability

Arranging for items to be brought in from other branches to pleas customers and meet their expectations of the store

DURATION : 05 NOVEMBER 2014-01 APRIL 2015

REFERENCE : Denwyn Govender (031-***-****)

Nikita Alijahn (084-***-****)

REASON FOR LEAVING : Offered another position

COMPANY : Sportsmans Warehouse Pavilion

DUTIES : Customer Care Officer + Information Staffer

Controls all incoming outgoing calls

Receive damaged/defective items brought into store by customers or staff

Deal with the supplier for manufacturing defects and ensure credit is received for the store

Completes GRS and IBT documents accurately and timeously

Ensure sufficient stationery is available at all times

Book in and send off any customer repairs that are brought into store

Inspects customer request book on a daily basis and ensure that the relevant persons are appropriately handling each query

Ensures all Adjustments (write offs/product transfers/Negative stock on hand) are completed on a regular basis

Helps to plan, co-ordinate and implement in-store promotions

Arrange for any customer deliveries/installations

Identify training needs and administrative skills in policy & procedure adherence.

Ensure cash management policy is strictly adhered to.

Staff scheduling and budgets.

Runs the cash office in the absence of the Head Cashier.

Ensure all activities are in accordance with consumer sovereignty.

Staff training and development

Conducts performance reviews.

Ensure that terminal areas are staffed to handle peak trading.

Trains and reinforces Customer Service .

Provide recommendations to improve productivity and customer satisfaction levels.

Ensure all customer queries prices are dealt with timeously and with empathy.

Ensure implementation and adherence at all times to the procedures.

Ensure that documents and reports received daily are complete and neat.

Administrative filling standards.

Ensure that certain cash and stock checks are done daily and weekly.

Ensure that checked documents are sent to Head Office timeously.

DURATION : 01 APRIL 2015-31 June 2017

REFERENCE : Denwyn Govender (031-***-****)

Nikita Alijahn (084-***-****)

TRAININGS COMPLETED :

AQP ( Admin qualification program)

PURPOSE OF TRAINING: To ensure candidate is ready to become an Admin Manager

CQP (Customer service Management Qualification Program)

PURPOSE OF TRAINING: To ensure candidate delivers World Class Service

ACHIEVEMENTS : Customer Service Champion of the Region

COMPANY : Posch Group

DUTIES : Administration Clerk + Marketing Coordinator

Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.

Prepares marketing reports by collecting, analyzing, and summarizing sales data.

Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.

Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.

Processing a high volume of product orders.

Checking prices and contracts are up to date.

Reporting monthly sales results to the sales team.

Supporting the sales force with general operations to help reach the team’s objectives.

Invoicing and capturing payments

Communicating internally important feedback from customers.

Processing staff timesheets.

Dealing with and responding to high volumes of emails.

DURATION : 01 July 2017-Present

REFERENCE : Calvin Venkates (073-***-****)

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