Executive Customer Service
Resume:
Thuwan muhajireen Nizam Samdeen
EMil : t *************@*****.***
M obile : +968-********
Job Objective : Looking for an opportunity to put my skills and training to work for
Your company by acquiring the position of executive housekeeper. Summary :
Top Performing Executive housekeeper with 15-plus - years track record of hiring and training Housekeeping professionals to ensure cleanliness and Orderliness within the hotel. Adept at Organizing inventories and planning and controlling procurement activities. Dedicated, well-organized and customer service - oriented house Keeping professional with 10 years hands - on experience in developing and implementing Housekeeping systems and procedures to meet the dynamic needs of a hospitality Environment.
Results -oriented Executive housekeeper with strong proficiency in creating staff schedules And ensuring fulfillment of all chores on the floor. Deep insight into handling periodic majer Cleaning projects such as carpet shampooing, windows maintenance and cleaning of elevators. As a Executive housekeeper has proven skills in overseeing delivery of exceptional Housekeeping services to ensure complete guest satisfaction.Track record of effectively and Efficiently dealing with hospitality suppliers and handling administrative tasks such as Controlling supply costs and handling wages.
Well- organized and detail-oriented executive housekeeper known for approaching all Encounters with guests and employees in a friendly and service-oriented manner. Effectively Able to maintain high standards of housekeeping by overseeing the work of housekeeping Staff and ensuring that they are trained on a constant basis. Highlights of Qualifications :
> Exceptional experience in managing front desk and housekeeping operations
> Remarkable knowledge of hotel policies and procedures
> Outstanding knowledge of cleanliness equipment and standards .
> Sound ability to analyze feedback from employees
> Immense ability to evaluate hotel reports and documents
> Ability to manage inventory and place purchase order
> Ability to work on flexible schedule
> Ability to give feedback on the guest service of employees.
> Ability to communicate with employees and understand procedures. Key skills :
> O ver 16 years experience in the hospitality ( Hotel industry)
> Excellent knowledge of different cultures and the ability to communicate with overseas Visitors with ease
> Strategic management
> Brand management
> Operational management
> Excellent organizational behavior
> Great computer knowledge
> Advanced bilingual communication in both English and Arabic ( and 5 other key languages)
> Human resources
> Excellent organizational skills
> Excellent team player
> The ability to successfully train newcomers to the hospitality industry
> Excellent supervision skills.
Professional Experience :
Executive housekeeper
Muscat inn Hotel, Muscat Oman.
February 2016 - present ( pre- opening, 95 rooms Property)
> E stablishing and set up Housekeeping department SopS.
> Hiring and Training of the H/K staff
> Constant,selection,procurement of operational supplies and Equipment
> Projects and deep cleaning and implementation of cleaning tasks.
> Pre-opening checklist and critical paths
> Setting up and operation of in house laundry.
Responsibilities and Duty :
> As a executive housekeeper my main responsibilities always i am keep work in my mind The housekeeping department ensures that the quality and cleanliness of every room is met or Exceeded prior to a hotel guest entering a room.and also responsible for all of the laundry Operations within the hotel.
> Human resource management for the housekeeping department staff
> Staff hiring training, providing performance,evaluations,dismissals as needed.
> Scheduling the needed staff to cover shifts,,as well as knowing every details of housekeeping And laundry for the hotel.
> Maintaining the inventory of housekeeping supplies and amenities,as well as maintain them Within the allotted budget.
> The perform quality inspections throughout the hotel and deal with complaints regarding Anything housekeeping related.
> Arranging events in need areas in housekeeping department and hotel
> Supervising strongly in housekeeping department and staff.
> Having Knowledge of health and safety standards as well as knowledge of all the machinery Used,and chemicals within the department
> Advised housekeeping on the maintenance of areas in need of repair. E xecutive Housekeeper
Asfar hotel al ghubra, Oman.
August 2013 to 2016 februar (pre - opening)
> D eveloped and implemented Systems to manage quality of housekeeping And laundry Services
> conduct training classes regarding safety,security,department procedures and service Guidelines.
> Scheduled and delegated staffs work adhering to productivity standards.
> Handled and resolved guest request and complains
> Established and maintained cost control system.
> Responsible for conducting customer inquiries, organizing,supervising staff and processing Customer inquiries
> Establish and maintain cost control system
E xecutive Housekeeper
Star hotel al ghubra, oman
April 2010 to August 2013
> Determine appropriate work assignments for all housekeeping staff.
> Ensured compliance to company standards for all properties
> Scheduled hiring departmental staff and recommended improvements.
> Monitored productivity of all activities and recommended improvements
> Supervising 20-30 staff depending on the season
> Maintaining an exceptional standard of cleanliness and performance
> Assessed guest satisfaction, developing and improving hotel operations Housekeeping supervisor
Retaj al rayyan Hotel, Doha Qatar
May 2007 to 2008 May (pre - opening,365 rooms)
> Assigns workers their duties and inspects work for conformance to prescribed Standards of cleanliness.
> Investigates complaints regarding housekeeping service and equipment, and Takes corrective action.
> Obtains list of rooms to be cleaned immediately and list of prospective check-outs Or discharges to prepare work assignments.
> Coordinates work activities among departments.
> Conducts orientation training and inservice training to explain policies,work Procedures, and to demonstrate use and maintenance of equipment.
> Inventories stock to ensure adequate supplies.
> Evaluates records to forecast department personal requirements.
> Makes recommendations to improve service and ensure more efficient operation.
> Prepares reports concerning room occupancy,payroll, and department expenses.
> Performs cleaning duties in cases of emergency or staff shortage
> Examiners building to determine need for repairs or replacement of furniture or Equipment, and makes recommendations to management.
> Attends staff meetings to discuss company policies and patrons complains.
> issues supplies and equipment to workers.
> Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
> Records data regarding work assignments,personnel actions, and time cards, and Prepares periodic reports.
> Screens job applicants, hires new employees, and recommends promotions, Transfers, and dismissal.
Housekeeping supervisor
Tawoos LLc Muscat Oman . December 2005 to 2007
Housekeeping supervisor,
Telephone operator (front office)
Coral beach hotel sharjah, U.A.E. ( 165 rooms )
December 1996 to 2000.
Education :
> A lexandra college-colombo, sri lanka
Computer course / Internet explorer, and excel
(Opera and Fidelio (hotel operating system)
> D raftsman course
> H ospitality course - Housekeeping and front office management
(Kandy hotel school, Kandy, Sri lanka)
> G .C.S. es - English, Maths, Science, Social Studies
> Advance level Grades in all topics
P ersonal Details :
> N ame : T huwan muhajireen nizam samdeen
> D ate of birth : 27 .01.1973
> Gender : Male
> N ationality : Sri lankan
> Marital status : Married
> M obile : +968-********
> V isa status : Employment with family joined
Languages :
> English - ( Fluent in speech and writing )
> Arabic > Hindi > Malay >Tamil > Sinhalese > Malayalam
> Russian ( Basic )
References :
References available upon request.
Contact this candidate