Customer Service Sales
Resume:
Sandra Taylor
Medina, OH *****
*****************@***.***
Top notch assistant with ten years of experience coordinating office management and special projects. Trusted liaison for managers, sales teams and clients. Areas of effectiveness include meeting customer demand in busy service-driven environments:
• Fully committed to providing the highest possible standards of service and support.
• Possess strong human relations skills, communicating effectively, both in written and verbal forms. Experience working in team environments and as a team lead.
• Good listener, dependable and flexible, proven ability to master new job skills quickly. TRAINING AND PROFESSIONAL DEVELOPMENT, Cleveland, Ohio Authorized to work in the US for any employer
Work Experience
Transportation Specialist
ABC Motor Credit - Bedford Heights, OH
March 2017 to Present
Mutiple assignments, Car sales. Financing the customer, dealing with underwriting, and finance companies including Banks. Computer skills secretarial skills answering phones. Providing great customer service to clients helping with warranties.
Self-Employment/ Independent Care Provider
2012 to 2017
Provided optimal care for an elderly client, attended to activities of daily living, leisure activities. Administrative Clerk
Gytene Elderly Care Services - Mobile, AL
2002 to 2012
• Provided administrative support to managers and center staff. Managed the day-to-day operations of the front office in busy care facility. Generated, and updated employee records, reviewed timesheets, and processed payroll.
• Played a vital role in scheduling, coordinating with staff to ensure adequate coverage at work sites, according to agency and client needs. Verified completed work.
• Organized and generated files and records and prepared office correspondence. Organized materials and records for retention purposes. Processed mileage and gas expenditures in accordance with proper and accurate coding. Telemarketing Manager
Century Homes
1999 to 2001
• Managed a staff of nine, provided professional development training to telemarketers, according to compliance with the Telemarketing Sales Rule.
• Developed call scripts for telemarketer's use with lead generation and qualification in a timely manner, resulting in 15% increase in service demand.
• Interfaced closely with sales and marketing departments to ensure alignment with sales objectives.
• Evaluated employee performance in persuading the customers to buy the organization's products and services. Education
Business in Marketing
Ahford University - Clinton, IA
January 2015 to March 2018
Certification in Customer Eyes Customer Service
Rockhurst University Continuing Education Center
Skills
Microsoft office (10+ years), Customer Service (10+ years), Excel (5 years), Powerpoint (2 years), Typing (10+ years) Certifications/Licenses
Mocrosoft Certified Professinal Assistant
March 2027
IC3 Cerification
March 2027
Customer Service Specialist
March 2027
Computer Certified
March 2027
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