Sonia James, CHRP CHRL

416-***-**** ac3zwi@r.postjobfree.com

Proactive HR Manager Project Management Leadership Development Labour/Employee Relations

PROFILE

Results-oriented Human Resources Professional and Business Partner with solid experience supporting organizations both large and medium sizes in the effective management of Human Capital.

Demonstrated ability to work both autonomously and as a team leader developing long-term relationships while working closely with management and staff to strategically align people practices with organizational goals and objectives. Ability to consult & translate business needs into HR strategy, programs and execute on change management plans that support the achievement of business goals and objectives. Solid leadership, communication, presentation, coaching, facilitation, conflict resolution & relationship management skills. Organizational agility, ability to build rapport and maintain high level of confidence & integrity at all levels. Good quantitative and qualitative analytical skills. Intellectual curiosity, results driven, ability to strive in fast paced change driven environment. Strong sense of accountability. Innovative and creative approach bringing new ideas to the BU and within the HR function

TECHNICAL SKILLS

Microsoft: Proficiency in Word, Excel, PowerPoint, Project and Access for compensation activities

HRMS: Workday, Oracle, Kronos, Orange

Psychometric Assessment: Design, developed and implemented competency base assessment tool

ATS: Sourced, designed, developed, implemented

Career Site: Designed and launched a bilingual Careers website*

Payroll: Ceridian Latitude and PowerPay solutions

PROFESSIONAL EXPERIENCE

CENTRAL LOCAL HEALTH INTEGRATION NETWORK (formally CCAC) Newmarket ON 2016 - 2018

Human Resources Manager

Identified skills gaps, coached Managers & Supervisors on career development processes ensuring robust discussions with employees followed by the establishment and execution of achievable development plans while maximizing employee performance through the execution of effective performance appraisal programs and employee/labour relations management

Coached people leaders to deliver effective performance management conversations and process including goal setting, probation and annual reviews.

Supported people leaders and employees through performance improvement plans, coaching both sides to successful outcomes

Managed conflict and employee relations issues working effectively with parties to achieve resolution; engaged in difficult and sensitive investigations and legal complexities regarding employee/labour relations matters

Achievements: Reduce grievances by 90% within 1 year; successfully rebuilt the organization’s relationship with ONA/Management/Employees; supported the annual awards & recognition event; Recruitment operational improvements

BROOKFIELD ASSET MANAGEMENT, Toronto ON 2015

Corporate Human Resources Advisor, EXECUTIVE OFFICE (Maternity Leave contract)

Reporting to the VP and SMP Human Resources responsible for supporting the Sr. Management group of 400+ employees on a shared services platform.

Provided human resources support and coaching on policies and procedures on a wide range of HR initiatives including but not limited to Recruitment, Employee Relations, Performance Management, Compensation Reviews, International Assignment

Provided change management and project management support on initiatives unique to the business.

Partnered with AVP HRBP for the Brookfield Renewable, Investor Relations, Legal, Private Equity and Infrastructure with full HR alignment

Shared HR support with HR Teams in New York, Australia, South America and United Kingdom to support various initiatives

Partnered with the Center of Excellence (COE) colleagues on HR systems, designs & delivery of practical HR implementation and functional tasks for Workday HRMS, and Ceridian payroll system integration.

Managed various ad-hoc reports to facilitate ongoing HR activities and the business needs.

SERCO CANADA INC. – MTO’s Driver Examination Services, USW Union – Mississauga ON 2013 – 2014

A division OF SERCO North AMERICA, RESTON VA. – 800 employees in Canada – Shared services

Sr. Human Resources Consultant, Transition project Specialist (Contract)

Reported to: Director, Transformation

Managed the Employee/Labour Relations aspects of the organization supporting and provided guidance on the day-to-day application of HR policies, practices and adherence to Management and Supervisory teams and program and closely monitored and worked with various locations on employee/labour relations issues under the collective agreement. Maintained a healthy professional working relationship with the Union always.

Worked with and supported, Labour relations and management on progressive discipline, Disability (STD, LTD) on return-to-work cases, grievances and ongoing operational guidance, support and coaching.

Reengineered (rebuilt) the HR structure implementing programs, processes, tools, systems all aligned to the new MTO/SERCO service contract including designed and developed KPI’s using the Balanced Scorecard methodology, trained Senior Leaders to build and cascade KPI’s to the 56 Drive test centre leaders and employee population.

Collaborated with cross functional teams in the implementation of various policies, systems, tools, processes, programs and HR best practices to ensure changes are fully supported and integrated across the organization.

Designed, developed and launched a new Serco Careers Canada bilingual website and aligned the Talent Management program ensuring skills and competencies will meet the long-term needs of the company.

*https://serco.talcura.com/candidates/en/home.aspx

COMMUNITY TRUST COMPANY, Mississauga On 2010 – 2013

A federally (OSFI) regulated, privately held Canadian financial institution.

Manager Human Resources

Reported to: Coo, President & CEO

A member of the management team. Provided HR Consulting and collaboration with management on strategies to build the HR structure and transformed the organization into a high-performing culture. Created and implemented HR policies, procedures and processes that supported the delivery of critical business objectives and reinforced the organization’s culture and value proposition.

Implemented corporate programs and strategies for growth potential, compliance and Corp. Governance.

Designed and delivered the proposal for an Executive compensation structure (bonus &, LTIP) for Board approval.

Implemented a Talent Management strategy and managed a full cycle recruitment of various positions to engage, attract and hire exceptional and competitive talent.

Project Management: Developed, designed and implemented HR processes, policies and procedures for day-to-day HR function and deployed various tools to create efficiencies resulted in annual cost savings of $30,000 on benefits, and $150,000 combined on HRIS, Performance reviews, recruitment and payroll solution.

HR related contracts pursuing a (Trent) university degree 2006 – 2010

ENVIRONMENT CANADA (Temporary assignment for 3 months), North York 2010

Talent Acquisition and Relationship Manager

CONSUMER IMPACT MARKETING - 2,200 employees (1-year secondment contract) Mississauga, ON 2007 – 2008

Manager Human Resources

Reported to: VP HR

HR Business Partner provided consultation for talent acquisition, performance management, and compensation, and Business strategies, employee retention to ensure the company had the capability to maintain and grow its business. Executed communications with leaders and employees on workforce planning, business and program changes, resource allocation, new business development and program execution.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Psychology & Sociology, Trent University, 2006 – 2010

(CHRP/CHRL) – HRPA

Human Resources Management, Sheridan College

Joint Health & Safety – Certified Member

PROFESSIONAL AND Community Volunteer

HRPA – HR Hotline Caller, Canadian National institute for the Blind (CNIB), St. Vincent Pallotti Kitchen (Oshawa)

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