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Customer Service Manager

Location:
Johannesburg, GP, South Africa
Salary:
10 000
Posted:
January 11, 2018

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PERSONAL DETAILS

SURNAME : Pitiki

NAMES : Ivy

GENDER : Female

DATE OF BIRTH : 1989-04-24

LANGUAGES : Setswana and English

MARITIAL STATUS : Single

NATIONALITY : South African

CONTACT DETAILS

RESIDENTIAL ADDRESS : 15763 Rebecca Tlharipe Street

Kagiso Ext 12

Krugersdorp

1754

CONTACT NUMBER : 073*-***-*** / 062-***-****

EMAIL : ac3zvu@r.postjobfree.com

PERSONAL STATEMENTS

I am an open minded, out spoken, friendly and outgoing. I am committed to what I do I don’t give up easily, whenever I am instructed I follow and bring out the best in me and I do like challenges.

EDUCATIONAL BACKROUND

HIGH SCHOOL : Madiba Comprehensive

HIGHEST GRADE PASSED : Grade 12 (Matric)

YEAR : 2007

SUBJECTS : English, Tswana, Economic, Business

Economics, Accounting, Travel and Tourism

OTHER QUALIFICATIONS

INSTITUTION : Cornerstone Supreme

COURSE : Call Centre Certificate

YEAR : 2012

SUBJECTS : Intro to Contact Centre, Understanding the service industry, Communication skills, managing calls effectively, Telephone techniques, Sales skills, Debt collection skills and Computer basics

CORE COMPETENCY

Customer service

Communication Skills

Telephone Techniques

Computer literate which include Word, Excel, Internet and E-mail.

Monitoring such as compiling theft reports, reviewing records and investigating.

Backing up footages, access control and OB entry.

Licencing Admin clerk

Inbound & Outbound queries calls with clients

Collection of Company Documents ( Potential client)

Submitting files and PHD’s to Gauteng Gambling board

Liaising with SARS and Collecting of clients Tax documents

Preparation of Licensing documents

Preparation of Files to submit to the Gauteng Gambling Board

Data Capturing

Prepare for meetings & Typing minutes

Ordering of Department stationary and Invoicing

Filling and in control of the printer

Filing of reports of Sales reps

Be the line help for the Sales Reps for outstanding documents.

Perform any other task as per Manager or Directors request.

WORK EXPERIENCE

1.Goldrush Gaming Slots : 12-October (Current)

Admin assistant, compiling files, managing calls,

Preparing for meeting and taking minutes.

2.Goldrush Group (Viva bingo) : 04-08-2014 to 10-10-2015

Surveillance officer, internal control

Monitoring and Managing calls

3.Jet Store (Retail) : 01-11-2010 to 29-07-2011

Customer service

Till Operator, scanning, Packing

REFERENCESS

CONTACT PERSON : MRS Felicity Cikizwa

POSITION : Admin Manager

CONTACT NUMBER : 011-***-**** Ext 103 / 082-***-****

CONTACT PERSON : MR P Johnston

POSITION : Manager

CONTACT NUMBER : 011-***-****

CONTACT PERSON : Mr Sihle Masuku

POSITION : Line Manager

CONTACT NUMBER : 011-***-****



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