Customer Service Microsoft Office
Resume:
VINCENT O. TSEDI
Email: ************@*****.***
Desktop Support
Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support,
maintenance and troubleshooting
Computer Skills and Abilities:
Install, configure and maintain various Windows operating systems including Win 10, 7, 2000, XP and Vista.
Assemble personal computer systems including installation of motherboards, modems, sound/video cards, network cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices.
Troubleshoot and replace faulty hardware including disk drives, network cards, hard
drives and peripherals.
Demonstrate working knowledge of TCP/IP protocol, Microsoft Exchange, Active Directory, Cisco IP Phones.
Posses in-depth knowledge of computer hardware and software installation and use, complimented by excellent communication and customer service skills.
Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explore
EXPERIENCE:
11/17- Present Children’s Healthcare of Atlanta
Installation and configuration of desktops and printers
Install applications using manually and remote desktop
Resolve client’s device issues using remote desktop
Rename desktops manually and remotely
Data migration
Image desktops
Encrypt hard drives
3/17- 09/17 Present Ebryit Inc, Kennesaw, GA
Configuration Team
Imaging
Install Application
Join computers to domains
12/16-03/17 Present Children’s Healthcare of Atlanta
Installation and configuration of desktops and printers
Install applications using manually and remote desktop
Resolve client’s device issues using remote desktop
Rename desktops manually and remotely
Data migration
Image desktops
Encrypt hard drives
7/16- 11/16 Ebryit Inc, Kennesaw, GA
Configuration Team
Imaging
Install Application
Join computers to domains
12/15-06/16 Present Children’s Healthcare of Atlanta
Installation and configuration of desktops and printers
Install applications using manually and remote desktop
Resolve client’s device issues using remote desktop
Data migration
Image desktops
Encrypt hard drives
10/12 –12/15 Ebryit Kennesaw, GA
Fulton County Schools/Henry County Schools/Fayette County Schools/Douglas County Schools
De-install old Desktops
Install new Desktops
Add new desktops to the network
Configure desktops, laptops & printers for network use
Troubleshoot desktops, laptops and printers
Data Migration
Imaging
Wellstar Hospital, GA
De-install old desktops
Install new desktops
Add new desktops to the network
Configure desktops for EPIC (Electronic Patient Database)
Data Migration
Troubleshoot power and configuration issues with HP Printers
Troubleshoot and configure Fuji scanner
10/11 – 8/12 Present Cartersville Tires Cartersville, GA
Network Administrator
Troubleshoot desktops, laptops and printers
Install and configure operating systems 2000, XP, Vista and NT
Troubleshot Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explorer.
Service System board
Replace LCD screen on Laptops
Replace network cards on machines
8/10 – 10/10 United Way of Metropolitan Atlanta Atlanta, GA
Technical Assistance Specialist
Conduct on-site Fresh Start and Pathways training for agencies statewide
Provide technical assistance on policy and program services for new agencies
Facilitate occasional Q & A conference calls for Fresh Start agencies
2/09 - 08/10 I Sentry Solutions Atlanta, GA
PC Technician
Troubleshoot desktops, laptops and printers
Install and configure operating systems 2000, XP, Vista and NT
Assemble PC hardware and software (Compaq, HP, Dell)
Troubleshot Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explorer.
9/08-1/09 Costco Wholesale Atlanta, GA
Assistant Service Clerk
6/07 - 8/11 L.A. Wilson MD. PC Atlanta GA
Office Manager - Technical Support
Maintained small network and performed weekly backups
Troubleshoot Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explorer.
EDUCATION:
ITT-Technical Institute, Atlanta, GA Graduation: 4/12
Associate of Science Degree Bachelors of Science Degree
Information Technology – Computer Network Systems Information Security System
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