VINCENT O. TSEDI

C: *** – *** –****

Email: ac3zvg@r.postjobfree.com

Desktop Support

Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support,

maintenance and troubleshooting

Computer Skills and Abilities:

Install, configure and maintain various Windows operating systems including Win 10, 7, 2000, XP and Vista.

Assemble personal computer systems including installation of motherboards, modems, sound/video cards, network cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices.

Troubleshoot and replace faulty hardware including disk drives, network cards, hard

drives and peripherals.

Demonstrate working knowledge of TCP/IP protocol, Microsoft Exchange, Active Directory, Cisco IP Phones.

Posses in-depth knowledge of computer hardware and software installation and use, complimented by excellent communication and customer service skills.

Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explore

EXPERIENCE:

11/17- Present Children’s Healthcare of Atlanta

Installation and configuration of desktops and printers

Install applications using manually and remote desktop

Resolve client’s device issues using remote desktop

Rename desktops manually and remotely

Data migration

Image desktops

Encrypt hard drives

3/17- 09/17 Present Ebryit Inc, Kennesaw, GA

Configuration Team

Imaging

Install Application

Join computers to domains

12/16-03/17 Present Children’s Healthcare of Atlanta

Installation and configuration of desktops and printers

Install applications using manually and remote desktop

Resolve client’s device issues using remote desktop

Rename desktops manually and remotely

Data migration

Image desktops

Encrypt hard drives

7/16- 11/16 Ebryit Inc, Kennesaw, GA

Configuration Team

Imaging

Install Application

Join computers to domains

12/15-06/16 Present Children’s Healthcare of Atlanta

Installation and configuration of desktops and printers

Install applications using manually and remote desktop

Resolve client’s device issues using remote desktop

Data migration

Image desktops

Encrypt hard drives

10/12 –12/15 Ebryit Kennesaw, GA

Fulton County Schools/Henry County Schools/Fayette County Schools/Douglas County Schools

De-install old Desktops

Install new Desktops

Add new desktops to the network

Configure desktops, laptops & printers for network use

Troubleshoot desktops, laptops and printers

Data Migration

Imaging

Wellstar Hospital, GA

De-install old desktops

Install new desktops

Add new desktops to the network

Configure desktops for EPIC (Electronic Patient Database)

Data Migration

Troubleshoot power and configuration issues with HP Printers

Troubleshoot and configure Fuji scanner

10/11 – 8/12 Present Cartersville Tires Cartersville, GA

Network Administrator

Troubleshoot desktops, laptops and printers

Install and configure operating systems 2000, XP, Vista and NT

Troubleshot Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explorer.

Service System board

Replace LCD screen on Laptops

Replace network cards on machines

8/10 – 10/10 United Way of Metropolitan Atlanta Atlanta, GA

Technical Assistance Specialist

Conduct on-site Fresh Start and Pathways training for agencies statewide

Provide technical assistance on policy and program services for new agencies

Facilitate occasional Q & A conference calls for Fresh Start agencies

2/09 - 08/10 I Sentry Solutions Atlanta, GA

PC Technician

Troubleshoot desktops, laptops and printers

Install and configure operating systems 2000, XP, Vista and NT

Assemble PC hardware and software (Compaq, HP, Dell)

Troubleshot Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explorer.

9/08-1/09 Costco Wholesale Atlanta, GA

Assistant Service Clerk

6/07 - 8/11 L.A. Wilson MD. PC Atlanta GA

Office Manager - Technical Support

Maintained small network and performed weekly backups

Troubleshoot Microsoft Office and Internet applications including Word, Excel, PowerPoint and Internet Explorer.

EDUCATION:

ITT-Technical Institute, Atlanta, GA Graduation: 4/12

Associate of Science Degree Bachelors of Science Degree

Information Technology – Computer Network Systems Information Security System

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