Technical Support Engineer
Resume:
Pittsfield, PA *****
***.********.***@*****.***
JEN ROBINSON
OBJECTIVE
To use my engineering background, technical experience, managerial skills and exceptional interpersonal abilities for a long term career at Ellwood Crankshaft and Machine.
SKILLS & ABILITIES
Versed in manufacturing, sales and management: Six Sigma Tools, ISO and TS auditing training, Blue print reading, CAD, MS Office and other computer skills, various management and leadership trainings, Sales and Marketing training. Outstanding interpersonal skills, highly motivated and reliable.
EXPERIENCE
APPLICATION AND SALES ENGINEER, SCHMITT INDUSTRIES
May 2015 - Present
Technical support for grinding wheel balancing and acoustic emissions process control throughout many industries in Eastern North America – Troubleshooting vibration issues on various high precision grinders, reducing process cycle time using acoustic emission solution, increasing efficiency and traceability on grinding processes through process monitoring software, and running customer demonstrations of SBS products at the customer site.
Marketing SBS products – traveling to customers and presenting product overview presentations, evaluating grinding equipment for proper application of wheel balancers and acoustic emission sensors at the customer site, creating quotes for customers, entering orders and supervising shipping schedules.
MANUFACTURING ENGINEER/TEAM MANAGER, CUMMINS INC
August 2011 – May 2015
Technical support for machining operations – Reading prints to troubleshoot root cause; working with OEM and other suppliers to find spare parts and/or solutions
Cost Savings – Completed Six Sigma project on reworks that resulted in a 65% reduction of reworks and $30,000 yearly savings; Implemented tooling and programming change to save 23 seconds per part on a bottle neck operation saving $35,000 per year
Lead capital projects – Review and approve initial engineering drawings and design, order, run off and install new grinders, obsolete tool packages, and new quality gages
Create programs for and manufacture prototypes for Cummins Tech Center; Work with product engineering to change current product for quality or efficiency purposes
Forecast yearly spending – Proactively plan projects for the future to obtain high efficiency in the coming years
Safety – Lead team level safety projects and other plant safety initiatives; Documented and implemented Alternative Methods for LOTO to improve production and team safety; Installed mist collectors on grinders to improve air quality;
Quality – Revamped FMEAs, Control Plans, and Quality sheets; Applied new programs to Adcole gage to reduce time of quality checks.
Management - Develop technicians and operators; manage machine operators and their efficiency through the use of visual management – Created production boards for each area which improved Parts per person per day by 20%
PROCESS ENGINEER, FIRST QUALITY PRODUCTS
July 2008 – August 2011
Technical support for 6 converting lines – troubleshoot daily issues, reduce downtime by creating easier changeovers and using good run settings
Implemented process documentation, quality control charts and troubleshooting guides
Lead cost reduction projects – Direct tape project to save $100,000 per year and reduce downtime and customer complaints; Reduction of glue usage
Lead and supported R&D trials – New non-woven materials, glue, and tapes
CO-OP, CUMMINS INC
May 2006 – August 2006, May 2007 – August 2007
Participated and lead process improvement, design and 5S projects
CO-OP, GE TRANSPORTATION
December 2006 – May 2007
Performed office tasks including writing change orders for drawings, archiving files, and editing instruction manuals.
EDUCATION
PENN STATE BEHREND, BS MECHANICAL ENGINEERING
Technical electives: Finite Element Analysis, Vibrations, Quality Control and Improvement, Computer Aided Design
REFERENCES
AVAILABLE UPON REQUEST
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