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Customer Service Administrative Assistant

Toronto, Ontario, Canada
January 11, 2018

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Dear HR Manager,

I would like to express my interest in a Receptionist / Administrative Assistant you have available.

My 30 years of reception and administrative experience have equipped me with a multitude of skills, and I would like to continue my growth in your company.

Throughout my career I have demonstrated the ability to quickly adapt to the work methods and routines of my employers. My strong work ethic leads to me getting tasks done swiftly and efficiently, and my ability to time manage and multitask ensures that I am capable of keeping up with various projects and assignments.

My background and skills make me an excellent candidate for this position.

Please feel free to contact me should you require any additional information or would like to schedule an interview. I look forward to hearing from you.


Fozia Noor


Responsible, friendly and hard-working individual with 30 years of customer service and administrative support experience in the health care and pharmaceutical industry. I work well under pressure and demonstrate reliability, honesty and integrity. I complete assigned tasks and duties efficiently, enthusiastically, and within deadlines and I am able to multi-task and pay attention to details in a fast-paced environment.




2003 – May 2016

Received incoming calls and determining the nature of business, and directing clients to the appropriate destination

Operate a high-volume switchboard for an organization of over 500 employees and various departments, including paging employees across three facilities and using Cisco Attendant Console application

Provided a positive, cheerful, and professional first impression to callers, visitors and contactors.

Greet visitors, announce their arrival to the recipient, and ensure that all visitors adhere to Taro’s security procedure (eg. check photo ID, maintain sign-in log, issue ID badge). Control access into the office managing all walk-in inquiries

Prepared outgoing courier and trained employees on UPS, Purolator and FedEx couriers

Reconcile the applicable invoices with waybills for the accounting department.

Stamp outgoing mail and monitor postage meter level, utilizing Pitney Bowes and Neopost mail machines

Responsible for keeping reception area organized, clean with particular attention to safety

Fold and stuff cheques for outgoing mail

Maintain compliance with all required company practice and SOPs, by completing training and testing regularly

Maintain up-to-date lists of telephone extensions, and update the company shared drive regularly.

Coordinated the weekly schedule movements from senior management and communicated to all mangers through mail and phone

Sorted resumes on daily routine

Assisted HR, Finance and IT departments with administrative projects, including preparing material for recruitment packages, and purchases orders, created/maintained SOP training binders, ordered office supplies, business cards, name plates and expense reports.



1986 – 2003

Co-coordinate mailroom, including all incoming and outgoing mail, couriers, and faxes. Assist caller, and provide routine information, direct calls, greet visitors, and operate a high-volume switchboard.

Performed various administrative duties, including filing, handling cash, banking, data entry on Mac Pac system IBM AS400, and operating diverse office equipment.

Ordered office supplies, and maintain storage/distribution of those supplies.

Collected, distributed and processed incoming/outgoing mail, and expedite courier packages on a daily basis to increase customer satisfaction, and avoid confusion and delays throughout the organization.

Arranged for prompt delivery of supplies for meetings to ensure successful presentations.

Provided training for employees on mailroom and switchboard duties, to ensure the smooth flow of business operations and customer satisfaction.

Demonstrated flexibility and commitment by working overtime hours when needed to accomplish assigned deadlines and personal goals.

Maintained inventory controls by accurately recording transactions, in order to prevent variances in the available inventory for distributions.

Maintained compliance with all required company practices and SOPs in order to avoid damage and unnecessary errors to products.

Completed required duties in a timely and consistent basis, to meet all established timelines.


High School Diploma, Basic to intermediate level skill with Microsoft Office software (outlook, excel and word)


Available upon request

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