Management Customer Service

Curriculum Vitae

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Nokuzola Mnika

Personal Summery

I am an ambitious individual with a strong environmental management background, who possesses self-discipline and the ability to work effectively with minimum supervision. I have been exposed to many working environments including Environmental, Waste and Disaster Management sectors, and I am able to play a key role in ensuring that quality work ethics meet business objectives. I possess a good team spirit, deadline oriented and have the ability to organize and present solutions clearly and accurately. I have good inter-personal skills and relate well with different individuals from different backgrounds and that helps me to communicate better and to be a good leader. I believe that I am the best candidate for this position, as I possess a set of skills and a high interest in learning new things, this will enable me to perform the outlined duties best.

Personal details

Name : Nokuzola

Surname : Mnika

Gender : Female

Date of Birth : 22 December 1990

ID Number : 901**********

Nationality : South African

Languages : English, isiZulu, Xhosa

Driver’s Licence : Code C1

Email : *********@*******.***/*********@****.***.**

QUALIFICATION: SECONDARY

Last School Attended : Mowat Park High School

Highest Grade : Grade 12

Year Obtained : 2008

Subjects Passed : English, IsiZulu, Physical Sciences, Biology,

: Geography and Mathematical Literacy

QUALIFICATION: TERTIARY

Qualification : Bachelor of Social Science: Geography and Environmental

Management

Institution : University Of KwaZulu-Natal

Year Obtained : 2013

Majors : Environmental Management

: Geographic Information Systems (GIS)

: Geography

RELEVANT WORK EXPERIENCE AND WORK HISTORY

Company : National Dept. of COGTA

Branch : NDMC

Position Held : Early warning and capability management systems and

Risk Reduction Trainee

Period : April 2017 to Date

Duties Performed

Assist in development, Assess and Review of DRM plans

Disaster recording, disaster assessments, reporting, disaster classification

Assist in monitoring of the implementation of Disaster Grant projects

Assist with the coordination of disaster grant funding

Render support, cooperation and administrative guidance on DRM

Support and monitor the implementation of Disaster Management Frameworks and Plans

Development, maintenance and dissemination of Disaster Management Early Warning Systems.

Assist in the development of Geographic Information Systems (GIS) for disasters, and maintain appropriate disaster information.

Collection, analysis and mapping of spatial information on all aspects of Disaster Management.

Capturing of Historic Disaster declarations

Company : eThekwini Municipality

Department : Cleansing and Solid Waste

Position : Assistant Education Officer

Period : November 2015 to March 2017

Duties Performed

To provide an effective waste management education program to address the waste management practices through:

-Conducting and promoting waste minimization initiatives; such as Clean and Maintain my City, Waste Management Reading Promotion Competitions, Adopt A Spot etc.

-Education and awareness (door-door, one on one interactions, groups, parades etc.)

-Business Monitoring

-Conduct bin surveys

Conduct Education workshops for different depts., stakeholders, educators, communities etc. in order to raise awareness about clean environments.

Ensure compliance with all relevant legislation and policies

Company : Green Diamond Environmental Consult

Position : Environmental Officer

Period : March 2014 to October 2015

Duties Performed

Environmental Management

Facilitate, implement and co-ordinate the EIA process (EIA specific applications)

Conduct Public Participation Process and Socio Economic studies

Facilitate, co-ordinate and implement the use of other IEM tools (Provide comment on environmental impact assessments identified through other process or mandates)

Conduct Environmental Impact Assessments (Basic Impact Assessments and Environmental Impact Reports)

Develop planning tools such as Coastal Management Plans

Environmental Awareness and Education

Pollution and Waste Management

Natural Resource Management

Biodiversity and ecosystems management

Contribute towards development and ensure the implementation of a Provincial Integrated waste Management plan and Air Quality Management Plans

Project Management

Project Administration

Project Planning

Project Financial Management

Company : Edcon

Position : Customer Care Agent

Period : September 2013 to February 2014

Duties Performed

Administration work

Attend to customers queries and complains with regards to their accounts

Customer service

Receive and process new account applications

Sales management.

Company : Youth in Agriculture and Rural Development

Position : Community Liaison Officer

Period : January 2009 to January 2010

Duties Performed

Promoting the engagement of the youth involvement in agriculture

Promoting the development of young entrepreneurship

Environmental Awareness and Land Sustainability

Communicate the needs of the community with the relevant stakeholders

Project and campaign management

Additional Skills and Competences

Computer Literacy and great computer programmes skills

Sound organisational, supervisory and telephone etiquette skills

Conflict Resolution Skills

Sound Report writing skills

Written communication and language skills

Presentation and good administrative skills

Ability to plan and organise workloads effectively

Innovative and independent thinker

Results oriented and strive to meet deadlines

REFERENCES

Name of Referee : Mark Van Staden

Position : Line Manager

Company : National Disaster Management Centre

Contact details : 082-***-****

Name of Referee : Tholakele Zondi

Position : Education Officer/ Supervisor

Company : eThekwini Municipality (DSW)

Contact details : 076-***-****

Name of Referee : Dumisani Shoyisa

Position : Director

Company : Green Diamond Consultant

Contact details : 073-***-****

Contact this candidate