GBEMISOLA ABIODUN OSILAGUN

Address: **, ******* ******, ***** ******, Lagos State

Tel: 081********, 081********. E-mail: ac3zoe@r.postjobfree.com PERSONAL DATA

To contribute effectively and to meet corporate goals and attain the highest possible managerial level in a well-established organization where hard work and dedication are recognized. PERSONAL INFORMATION

Date of birth:9thDecember, 1988

State of Origin: Ogun

Local Government Area: Ijebu North East

Sex: Female

Marital Status: Single

Nationality: Nigerian

Religion: Christianity

JOB OBJECTIVES

To make a sound position in corporate world and to succeed in an environment of growth and work enthusiastically in team in order to provide me self-development and help me achieve personal as well as organizational goals.

QUALIFICATIONS OBTAINED WITH DATES

• The Polytechnic, Ile-Ife (HND in Accounting) 2008 – 2010

• The Polytechnic, Ile-Ife (OND in Accounting) 2002 – 2004

• National Examination Council (NECO) 2005

• Debby International Nursery and Primary School 1991 – 1996 CERTIFICATE OF ACHIEVEMENT

o NYSC

o Award of Excellence as Treasurer (AwkaSouth Local Govt.) o Female Volley ball Team (Anambra Certificate of participation) o Sports C.D.S. group (NYSC) Certificate

o Institute of Computer Studies- Certificate in Business Office (The Polytechnic Ile-Ife) PROFESSIONAL AFFILIATION

ICAN (On going)

WORKING EXPERIENCE

ISON BPO International Limited 11/2016 till date

Customer Care Representative

• Establish and maintain professional business relationship with customers to enhance the business, image and services

• Attend to high profile customers on products, services and technical related issues

• Resolve complaints about billings and services provided

• Process customers’ orders, changes and return according to established organizational policies and procedures

• Analyze essential Customer Relationship Management (CRM) and other applications

• Enlighten customers on new products and business initiatives

• Partner with stakeholders (Datahub and DSS) to meet and exceed customers service expectation

• Maintain and improve quality results by adhering to standards and guidelines: thereby recommending improved procedures.

• Organize and coordinate team huddle

National Youth Service Corps 2011 - 2012

St. John of God Secondary School, Awka

Assistant Bursar at PPA

NYSC (Corps Welfare LGA Awka South) 2012

SKILLS AND ABILITY

1. Quick assimilation

2. Original and innovation

3. Able to analyze problems in different stations

4. Ability to work under pressure

5. Ability to work with or without team

6. Effective and proactive task management

7. Keeping records and controls of goods

RESEARCH WORK

1. The importance of budgetary control system in manufacturing company (A case study of P.Z. MG Plc.)

2. Accounting system in medium scale industry (A case study of Omotosho Crown Cap Akure)

HOBBIES

- Reading

- Cooking

- Dancing

- Sports e.g. volleyball, etc.

- Music

REFEREES

Available on request

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