Sales Service Representative

Eunice A. Kessie

* ****** **** **********, ** ***05 732-***-**** ************@*******.***

Education

Masters in Health Care Administration September 2016

Strayer University

Bachelor of Arts in English, Minor: History

Allegheny College Meadville, PA

Rehab Office Coordinator

Genesis Healthcare Monmouth, NJ November 2016 – Present

Assists the Director of Rehab in the administrative management of the rehabilitation department. Responsible for all clerical, housekeeping, and administrative services.

Patient Service Representative

Patient First Hamilton, NJ August 2015 – Present

Receiving and registering patients in a friendly manner. Reviewing patients accounts and enforcing guidelines for payment collections. Verifying all information and existing charts with patients and educating the guarantor as to Patient First’s billing policies, insurable and non-insurable charges. Understanding and using the automated system including registration, processing the patient, medical records and hardware or software problems. Assisting with other assignments delegated by the Front Office Supervisor.

Sales Associate January 2013– August 2015

Nourhan Trading Group Avenel, NJ

Cultivate and maintain strong client relationships, performing clients’ needs assessments to ascertain effective strategies designed to promote the company’s value proposition while building customer trust and loyalty. Train and evaluate new employees. Manage sales department and supervise facility.

Sales Associate July 2012 – February 2013

New York and Company North Brunswick, NJ

Operated registers (cash, credit/debit cards, and gift cards), while ensuring accuracy and expediency with each transaction. Developed strong knowledgebase with all in-store promotions, sales and services to build strong customer relationships.

Schedule Coordinator October–December 2012

Interface East Brunswick, NJ

Maintain an in-depth knowledge of all administrative areas with additional accountabilities for improving office operations and managing complexities of varying degrees in the workplace to client satisfaction.

Office Assistant 2012

Crawford County Coalition on Housing Needs/ Crawford County READS Program Meadville, PA

Performed general office duties, including, but not limited to clerical filing, answering incoming calls, and screening and routing phone calls to the appropriate personnel within a fast-paced environment.

Handled and directed all internal and external communications with additional responsibilities for administering general correspondence, receiving payments, recording and issuing receipts and processing and distributing internal/external mail.

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