Unit **B, Greenview Main Ave.,

Greenview Subd., Pamplona 3,

**** *** ***** ****, ***** Manila

+63-916-***-****

ac3zn4@r.postjobfree.com

LAILA ZEROUAL RAÑESES

Customer Service Representative - Bilingual speaker (English & Indonesian/Malay Language) SUMMARY

An energetic and self-driven person who is committed to excellent customer service from the heart. Proven ability as a fast learner and follow standards along with strong time management and prioritization abilities, will be utilized in providing customers effective support and assistance to maintain satisfaction and contribute to company’s success. WORK EXPERIENCE(S)

STARBUCKS RUSTAN COFFEE CORPORATION, PHILIPPINES Barista APRIL 2017 - SEPTEMBER 2017

● Created meaningful connections while making perfect beverages one cup at a time

● Upheld the highest standards in store maintenance and sanitation requirements

● Effectively handled cash register daily, including GC/coupons, debit and credit card transactions

● Being present, acting with courage, connecting with transparency, dignity and respect at all times

HÄAGEN-DAZS @ JBCC KOMTAR MALL, MALAYSIA Service Crew FEBRUARY 2014 - APRIL 2014

● Performing essential duties of taking orders, scooping ice cream, making delicious frozen treats and drinks upon order requests

● Always participating in team efforts

● Ensuring customer satisfaction and product quality

● Performed cleaning duties and keep equipments and facilities sanitary EDUCATION

UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA LAS PIÑAS, PHILIPPINES Undergraduate MAY 2015 - FEBRUARY 2017

Bachelor of Science of Medical Technology with all passing subjects and GWA of 2.1 Status : Completed 2nd year college

SRI UTAMA INTERNATIONAL SCHOOL JOHOR BAHRU, MALAYSIA High School Graduate JANUARY 2007 - DECEMBER 2014

Achieved 5A’s, 3B’s and 1C’s in Malaysian Certificate of Education (SPM) as well as awards for top in academic studies, sports and extracurricular activities such as drama performances SEKOLAH MONDIAL BATAM, INDONESIA Primary school 2004 - 2006

SEKOLAH GLOBAL INDO-ASIA BATAM, INDONESIA Kindergarten 2002 - 2004

CAREER COMPETENCIES

● Fluent both in written and spoken in English, Malaysian and Indonesian Language

● Proficient in MS word and a computer literate

● Experienced in working with varying age groups and cultures

● Take pride in accommodating customers’ demands

● Possess genuine interest in people and enjoys serving others

● Understand the importance of maintaining good brand knowledge PERSONAL DATA(S)

Race : Filipino - Moroccan

Birthdate : 16 Oct 1997

Place of Birth : Mandaluyong City, Philippines

Civil Status : Single

SSS ID : 34-6660024-5

Pagibig ID : 121*********

TIN No. : 336******-****

Philhealth ID : 01-052233408-7

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