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Software Engineer Technical Support

San Jose, California, United States
January 10, 2018

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Result-driven programmer with more than six-year track record of high performance in modular and object-oriented programming. Very conscientious and reliable with strong working knowledge of algorithms, data structures, troubleshooting and analytical and problem solving skills.


Web-Based Applications Frontend & Backend Design & Development Implementation & Maintenance Testing Data mining and Analysis.

Languages: Python, Perl, JavaScript and Visual Basic

Web and API: Ajax • XML • HTML • CSS • Bootstrap • Font Awesome • JQuery • Angular • nodes.

Databases: MSSQL • MySQL PostgreSQL Access.

Platforms: Windows 8/7/Vista/XP/2000/98 • MacOS • Linux/Unix.

Networking: TCP/IP • SFTP • FTP

Frameworks and Tools: MVC model • Django.

Project Management Tools: Bitbucket/git • JIRA


Software Engineer & Senior Research Associate at Lawrence Berkeley National Laboratory: (01/2013-Present)

Wrote spiders for website crawling (Web scraping)

Developed and enhanced bill calculator using python and JavaScript and built databases

Designed, developed and enhanced survey forms using Html, JavaScript and CSS.

Converted and enhanced tariff tools from Perl to Python.

Contributed significant improvement to the survey platform.

Implemented a more systematic and automated approach to data validation

Prepared a system for data analysis using Perl, Python and visual basic macros script.

Completed, Automated and Implemented TAP (Tariff Analysis Project) for gas and electricity utilities- work requiring data and validation checks, built database for it, and automated the statistical analysis.

Calculated and analyzed the average and marginal electricity prices of over 100 US utilities using Perl and compared the result to RECS, EIA and EEI results.

Automated Weighting Analysis method using Perl and Python and minimized possible human errors.

Provided my expertise through demonstrations, consultations, input and training along with other necessary support on field study projects such as field metering and consumer surveying through Amazon Mechanical Turk platform.

Provided technical support in process development and technical expertise in launch efforts of on-line surveys; helped launch surveys and reviewed results as necessary.

Co-authored six (6) publications.

Always met and exceeded performance goals.

Developer and Research Associate at Lawrence Berkeley National Laboratory: (01/2010-01/2013)

Conducted over 100 online survey with 1000 or more participants each using html coding through Amazon Mechanical Turk platform, filtered bad data and analyzed the data.

Worked on data entry for residential and commercial tariffs and prepared a report describing any issues with data that was not available or did not fit the defined database schema.

Collected thousand of data for Motors, Pumps, Fans, Refrigerators, Wine coolers and Electricity tariff rates for around 100 US utility companies from the internet.

Made a key contribution in discovering what was malfunctioning in a number of meters and resulted in a development of a method to detect and correct the malfunctioning and saved lots of meters from buying extra meters.

Worked with the metering team in solving some technical issues with the meters, performing calibrations and helping to process the metered data.

Provided technical support in field meter studies: trained staff in use, calibration, configuration and download of data of meters.

Assisted Program leaders in analyzing the collected data.

Teacher at Keren High School: (09/03-09/08)

Taught Physics student centered curriculum to 12th grade.

Taught introduction to computer to 9th grade.

Provided tutoring class for high school students in Physics on the weekends to prepare them for the National High School Leaving Examination.

Designed and implemented classroom activities and lesson plan to enhance motivation and innovations, and meet student performance goals; evaluated students through various assessment tools.

Conducted assessment and evaluation of students’ theoretical knowledge and practical application through the use of informal assessment tools and monthly and yearly examination.


Physics Department, University of Asmara, Eritrea

B.Sc. Physics, Minor in Mathematics, (1999-2003)

Eritrean General School Leaving Examination, Asmara, Eritrea

Certificate to join state university (1999)


Berkeley City College, CA (08/11-12/11)

Completed introduction to computer science and programming (5 units) - a certified course at UC Berkeley.

Completed Mechanics of Web Page Design (2 units).

Completed JavaScript (4 units)

Oakland Unified School District Certificate Oakland, CA (09/08-12/08)

Completed a number of short term training classes in computer maintenance.

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