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Customer Service Administrative Assistant

United States
January 10, 2018

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Harold Benjamin Phillips III

Tel # 646-***-**** /


Experienced manager of excellent client and project management skills. Action-oriented with strong ability to

communicate effectively with technology, executive, and business audiences. I am Resourceful, Responsible,

Proactive, Productive, Proficient, Reliable, Accomplished and team player.


High School Diploma


Proficiency in Windows XP, NT, Microsoft Office – Outlook, PowerPoint, Excel, Adobe Creative Suites – Acrobat, Photoshop

Extensive knowledge of Xerox copiers including Docu-Color 2060, Doc 12, Xerox 5690, Fiery x12 as well as Pitney Bowes mail sorter and postage machines, inventory practices.


Certification by Lions Technology in DOT and IATA Chemical transport




5 years in Construction (Demolition, Sheetrocking, Basic Electrical work)

Children's coach and mentor (Boys Brotherhood Republic)

Fluent in Spanish


Ambassador Fuel & Oil Burner

Office Manager/Dispatch 8/16-Present

Handle all Cash/Credit Card Transactions

Answer Multiline Phone System

Update/create Spreadsheets for Daily Deliveries and Service Calls

Set up Routes for Truck Drivers, and Mechanics

Maintain Records for Trucks

Managed By Q, New York, NY

Operator 3/16 to9/16

Office Maintenance

Mopping, Sweeping, Buffing

Inventory, Supply Ordering

Gleason & Koatz, New York, NY

Legal Assistant 1/16 to 3/16

Legal Research

Phone Answering


Elkton Unicor, Elkton, OH

Quality Assurance for RTIS 9/07 to 12/15

Performs Quality Assurance for RTIS editing U.S. Government Patents

Woodpecker / Edge Sander / Edge Binder

Completed inventory and supply ordering

International Transport Solutions, Carlstadt, NJ

Dispatcher / Air Export Customer Service Assistant 1/07 to 7/07

Negotiates pricing on all Inbound/Outbound and Third-party ground shipments, with a success rate of 80-85%

average company saving of $200-500 per shipment.

Inventory clerk, Barcode, and Scanner.

Prepares TSA and IATA forms for air transport of non-hazardous cargo.

Creates and implements manuals and guidelines for my various positions throughout the company.

Handles, on average, 15-20 customer service calls daily for other departments.

Forklift Specialist

Tourneau, Paramus, NJ,

Service Manager 9/06 to 1/07

Managed the Service Department which consists of two watchmakers and one expeditor.

Oversaw daily sales of accessories (which include all Straps & Bracelets).

Completed minor watch repairs (Battery changes and Band sizing).

Created spreadsheets of monthly reports of departmental goals and provided insight to reach set goals.

Kelly Services (Temp Agency) L’Oréal Corporate Regulatory Affairs, Clark, NJ

Senior Level Administrative Assistant to Manager for Chemical Safety 7/05 to 1/06

Assisted in the implementation and reconstruction of corporate environmental policies and meeting coordination.

Classified Hazardous and Non-Hazardous Raw Materials

Provided daily up-keep of the company website.

New York City Board of Education, New York, NY

Word Processor / Executive Administrative Assistant to Supervising Attorney 7/04 to 3/05

Responsible for drafting and editing various text and correspondences.

Assisted hearing officers and Superintendent of special projects.

Performed general administrative functions including phone coverage, data entry, and departmental support.

Clarendon National Insurance Co., Saddle Brook, NJ

Customer Service / Property Damage Examiner trainee 1/02 to 7/04

Responsible for filing and data entry.

Scheduled appointments with appraisal companies and confirmed the pick-up and drop off locations of vehicles.

Prepared and processed Property Damage claims

Performed general administrative duties.


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