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Customer Service Sales

Location:
Lansdale, Pennsylvania, United States
Posted:
January 10, 2018

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ALYSIA HENDERSON

Lansdale, PA *****

www.linkedin.com/in/alysiahenderson-87464960

ac3zl7@r.postjobfree.com

267-***-**** (cell)

215-***-**** (home)

BACKGROUND SUMMARY:

Over 25 years experience in customer service, data entry, and sales. Excellent communication skills, strong analytical skills, and highly oriented in computer expertise. Consistently successful in sales and retention. Core competencies include effectively communicating with clients, multi-tasking, and continuously meeting sales goals.

TECHNICAL EXPERTISE:

PC, Microsoft Office, Oracle, Quickbooks, and Adobe Photoshop.

PROFESSIONAL EXPERIENCE:

Rite Aid Pharmacy

Pharmaceutical Technician, Lansdale,PA

April 2017- Present

●Worked closely with pharmacist to help prepare and give out medication. Intake of prescriptions over the phone and in person.

●Work with health professionals and customers.

●Help mix medications, count pills, label and give out instructions for medicines.

●Also take payments from customers.

Medical Records Specialist

RECORDTRAK, Inc., King of Prussia, PA

October 2016-December 2016

●Performed follow up requests for release of medical information from medical professionals, medical facilities, pharmacies, and schools.

●Detail oriented with legal requests for release of information and legal subpoenas for medical records.

●Thorough knowledge of rules and regulations for medical information release, HIPAA guidelines, and state fee laws.

●Responsible for meeting daily quotas of outgoing calls for medical records.

Sales/Merchandiser

IMPACT THRIFT Stores, Montgomeryville, PA

June 2016-October 2016

●Responsible for sales and arrangement of donated clothing.

●Helped customers choose merchandise and successfully developed a strong upselling program.

●Careful selection of sellable merchandise over non-sellable items.

●General upkeep of donated clothing and sales to make them more presentable and saleable.

●Managed volunteer employees.

●Upselling, cross-selling, and selling of add-on items.

●Gave outstanding overall customer service.

Database Manager/Accounts Receivable

Veeva Pharmaceuticals, Inc., Fort Washington, PA

April 2015 - December 2015

●Verified and updated medical personnel profiles for various pharmaceutical companies.

●Analyzed statistics on quantity and quality of data.

●Strong communication with medical personnel.

●Performed data research via internet and social media.

●Collected on accounts 30+ days past due.

Accounts Receivable/Payable

Midlantic Machinery, Hatfield, PA

October 2013 - December 2014

●Business to business collections on receivable accounts, making acceptable payment arrangements with clients and helped clients bring accounts to an updated payment status.

●Analyzed credit bureau reports and scores in order to determine credit worthiness for clients to complete sale.

●Processed billing invoices using Oracle Software.

●Interpretation of billing codes and verification of invoices where appropriate.

Sales/Customer Service

Harriet Carter Company

August 2013 - October 2013

●Processed catalog mail orders via telephone and internet.

●Inside sales and also responsible for upselling and cross-selling.

●Troubleshooting errors and internet orders.

●High inbound call volume.

Team Lead/Customer Service Manager

Target Stores, Inc., Philadelphia, PA

June 2009 - August 2013

●Oversaw staff of 20-30 sales associates on a daily basis.

●Responsible for interpreting sales quotas and implementing strategies to improve sales.

●Effectively organized in store traffic in order to keep check-out lines running smoothly.

●Responsible for escalated customer purchase returns. Used sales retention skills.

●Helped customers make decisions by upselling and cross-selling.

EDUCATION:

Bachelor of Business Administration

Strayer University

Graduated with a 3.4 GPA in December 2012.

Major studies were Accounting, Finance, and E-Commerce.

AWARDS:

Lifetime member of the National Honor Society- Alpha Sigma Lambda Chapter since December 2012.

VOLUNTEER:

Stray Cat Blues Non-Profit Organization- Cleaner- January 2016 to present

Animal Care and Control-Bather,Brusher, Foster care- September 1996-September 2006

Trenton Animal Hospital- Foster Care- January 2003-June 2003



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