Executive Assistant

Amy Sorensen

**** ****** ****, #*** ********, CA 92009

760-***-**** cell ******@*****.***

SUMMARY OF QUALIFICATIONS

Motivated s Team Player s Flexible s Customer Focused s Relationship Builder

A dynamic and results-oriented professional with more than a decade of Executive administrative and Sales experience, complemented by the ability to provide exceptional organizational and communication skills. Able to utilize computer proficiency, knowledge and professionalism to successfully maintain calendars, meetings, schedules and travel for top level executives. Able to work independently or with a team to get the job done. A hard worker, willing to assume responsibility and remain flexible while maintaining a “make it happen” attitude.

Possess the ability to build rapport and offer customers and employees a sense of security through genuine loyalty, integrity and dedication.

An excellent communicator with the ability to listen carefully, recognize customer needs, offer solutions and deliver results.

Focused on performing at a high standard to consistently meet or exceed both personal and professional goals.

Utilize outstanding intellect, drive and interpersonal skills to support all functions of the top leadership personnel

PROFESSIONAL EXPERIENCE

PARK HYATT AVIARA - Carlsbad, CA 7/2010 to Present

As Sales Manager / Assistant to the Director of Sales / Sales Systems Administrator / Sales Account Executive / Front Desk, responsible for facilitating the Group Sales Team activities through reporting, contracting, documentation, and administrative support. Executive Assistant to the Director of Sales & Marketing and other key managers throughout the Sales department. Utilize organizational skills and motivation to ensure reports are complete and delivered on time. Also worked effectively as part of the Transient team to implement new sales tactics to increase revenue and successfully build and develop key corporate accounts in the Sales Business Leisure market. Performed site visits, made follow-up calls and provided thoughtful customer service to ensure business was secured and customer experience was excellent.

OCEAN POINT MEDICAL CENTER - Encinitas, CA 10/2009 to 10/2010

As Virtual Receptionist, performed as an integral part of this start-up business launch. Assisted in facilitating new business, follow-up business and enhancing the customer experience. Coordinated scheduling assistance to the medical office through in-takes, appointment setting, and pre-qualified new patients. Worked closely with doctors to determine patient qualifications. Set-up all systems and administrative structure from the ground floor up.

PROFESSIONAL EXPERIENCE - continued

NEW VENTURE CHURCH - Oceanside, CA 11/2006 to 6/2008

As Director of Children’s Ministry, responsible for directing the Children’s Program for church of 4,000 members. Managed programs to include interviewing, hiring, and training. Organized large and small events while managing budget and ensuring a quality experience for participants. Trained and mentored three staff members and managed the office utilizing computer and organizational skills. Also managed the volunteer program to include recruiting, training, and motivating a team of 150+ unpaid individuals.

DISCOVERY TOYS – Placentia, CA 2/1999 to 2/2006

As Sales Group Manager, successfully managed this home-based business, growing to the size of a 100 member team of Educational Consultants. Sold educational toys to others as well as the business opportunity. Developed excellent management and selling skills to reach the level of $25,000 in annual sales. Consistently recognized for superior performance, culminating in achieving the level of Top 1% in sales, company-wide.

SPECIALIZED SKILLS

Excellent communication and relationship building skills

Office management, computer proficiency, and administration

Motivator, organizer and team builder

Committed to performing at a high level

Proficient in numerous computer programs including, MS Excel, Opera, Envision, Lanyon, Oracle, Kronos, PowerPoint and Sales Force

EDUCATION BACKGROUND

UNIVERSITY OF PHOENIX

Bachelor of Science – Business and Hospitality

TRAINING SUCCESSFULLY COMPLETED

PARK HYATT AVIARA – Carlsbad, CA

Successfully completed one week course in Hyatt Systems Administration Training Chicago, IL

Hyatt Ladder Climbers Program: January – May 2016

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