Customer Service Representative

Kehinde Ankeolu

***-* ****** ******, ********, Ontario L6X 2J2

***- ***-**** / *****: ***********@*****.***

OBJECTIVE: EXECUTIVE ASSISTANT

Highlights

Over 5 years Senior Administrative and Customer Service experience

Good computer skills using Microsoft Word, Excel, PowerPoint, Skype/teleconferencing and very good keyboarding with the ability to learn and adapt to new software

Tremendous interpersonal skills with the ability to deal calmly, courteously and effectively with people

Resourceful and flexible individual with solid multi-tasking and time management skills to effectively meet company deadlines

Excellent written and verbal communication skills

Relevant education in Business Administration

Excellent organization and customer service skills with professional telephone mannerisms

Energetic, hardworking, trustworthy, self-motivated

Ability to demonstrate a high level of tact and diplomacy when dealing with clients

Regularly handle confidential material, information and exercises with discretion

Positive, proactive and able to exercise great judgment

Comfortable in a professional yet casual fast-paced work environment.

Relevant Skills

Administrative Skills

Provided administrative assistance to key University Executives, such as the University Librarian, Registrar and Faculty Dean, including general office duties such as filling, faxing, photocopying, mail distribution and ad hoc projects

Responding to inquiries about university program content and curriculum, and explaining operational policies and procedures to students, faculty and staff

Maintained a clean and organized department ensuring that all items were displayed appropriately for easy access

Filed records of clients and maintained confidentiality of employee files at all times

Worked with the university registrar to prepare students results and present them for voting at the senate

Conducted enrollment and graduation program for faculty students

Coordinate meetings and take minutes both at departmental and Senate level

Screen, analyze and respond to incoming mail, attend to outgoing mail, courier and faxes

Customer Service

Answered phone responding to inquiries regarding admissions and registration procedures

Directed calls to the appropriate department while providing consistent and friendly client service

Responded to incoming call to assist with parents and staff with information

Provided information regarding the bank’s products and services to its customers

Protects the organizations image and contributes to the achievement of her overall goals and objectives.

Helps to avoid loss of customers and negative reviews

Ensure that customers’ confidential information is properly protected and only used for official purposes.

Professional Experience

ROGERS

Customer Care Representative (The shopping channel) 2017 – to date

Confer with customers by telephone or in person in order to provide information about products, services and obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Solicit sale of new or additional services or products.

Review insurance policy terms in order to determine whether a particular loss is covered by insurance.

Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Order tests that could determine the causes of product malfunctions.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.

millennium 1 solutions 2016-2017

Customer Service Representative (President Choice Financial MasterCard)

Serves customers by providing product and service information; resolving product and service problems

Attracts potential customers by answering product and service questions; suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.

Channel complex customer complaints and challenges to the right quarters for effective resolution

Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.

Babcock University 2006 – 2015

Senior Administrative Officer/School Officer

Acted as the point of contact between the executives and internal/external clients

Provided a full administrative support to the University Librarian, which includes scheduling of meetings and taking minutes.

Screened and prioritized mail and phone calls, research and write memos.

Maintained Executive calendars, meeting agendas and make travel arrangements.

Organized and maintained files and office libraries of books, papers and digital media

Babcock University 2004 – 2006

Administrative Officer

Provided administrative assistance to the University Registrar, including general office duties such as filling, faxing, photocopying and mail distribution

Maintained a clean and organized department ensuring that all items were displayed appropriately for easy access to customers

Filed records of clients alphabetically while maintaining attention to detail

Typed documents using Microsoft Word

Responded to incoming calls to assist customers and staff with product information

Babcock University 2001 – 2004

Confidential Secretary/Office Manager

Kept files and handled documents, typed and prepared office letters for mailing, handled all transaction for the Faculty Dean within and outside the organization

Responded to incoming calls to assist customers and staff with product information.

Education

Bachelor of Science (BSc) in Business Administration, OlabisiOnabanjo University 2006

(Evaluated by World Education Services, (WES) Reference#: 3106890/mk)

Master of Science (Msc) in Business Administration, Babcock University, 2010

( Evaluated by World Education Services, (WES) Reference#: 3106890/mk)

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