VERONICA GOSS

Executive Profile

Ambitious and motivated Executive Assistant bringing over 28 years of experience providing administrative support for executive-level staff, including coordinating complex travel arrangement and schedules.

Skills

Advanced MS Office Suites knowledge

Accurate and detailed

Resourceful

Critical thinker

Strong teamwork skills with a profound ability to work under stress

Conference planning

Event planning

Schedule management

Multi-line phone proficiency

Excellent planner and coordinator

Passion for working in a fast paced and result oriented environment

Experience

T.K.O IT Trucking, Westbury, New York

Customer Service Administrator – April 2017 to Present

Act as the company gatekeeper

Manage large amounts of incoming calls

Assist with placement of orders, refunds, or exchanges

Take payment information and other pertinent information such as addresses and phone numbers

Generate sales leads

Open and maintain customer accounts by recording account information

Prepare product or service reports by collecting and analyzing customer information

Empire State Development/Start-Up NY, New York, New York

Project Associate – October 2013 to August 2016

Organize events and roundtables with SUNY/CUNY and Private Colleges for the Start-Up NY program

Managed the Executive Vice President complex and frequently changing travel arrangements and coordinated the pre-planning of trips.

Managed external contacts for Executive Vice President and kept track of periodic communication needed for priority contacts.

Processed travel expenses and reimbursements.

Reconciled and processed expense reports.

Frequently used Microsoft Office for word processing, spreadsheet, database and presentations.

Conducted research to prepare, gather and proof briefing materials, agendas for executive-level meetings.

Arrange conferences and video/conferences meetings

Monitor Governor Cuomo’s incoming correspondence and direct them to the right source

Monitor and answer the Start-UP NY incoming emails with applications and questions

Morgan Stanley, New York, New York

Executive Assistant – May 1999 – October 2013

Assisted Managing Director and three Executive Directors.

Manage calendars and answer numerous phone lines.

Arrange Off-Sites meetings.

Manage and maintain original documents and images for over 1,000 Real Estate Files, Meet and greet Guests, Assist Floor ADMIN with internal relocations and ordering of equipment.

On-board and off-board new hires (Consultants).

Manage National and International travel arrangements for (4) Executives.

Orders office supplies Maintain the copy/fax machine.

Maintain Business group BCP plan Organized and maintain the Business Continuity Plan for Morgan Stanley's Real Estate Department, and organized and maintain the company's Webpage for their Real Estate Department as well

Arrange conferences and video/conferences meetings.

Frequently used Microsoft Office word processing, spreadsheet, database and presentation software

Coordinated department special events and other employee morale functions

Developed and maintained an internal client filing system

Managed the Executive complex and frequently changing travel arrangements and coordinated the pre-planning of trips

Managed external contacts for Executive and kept track of periodic communication needed for priority contacts.

Reconciled and processed expense reports for 20 internal and field personnel.

Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings

Developed and maintained an alert system for upcoming deadlines on incoming requests and events.

Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.

Processed travel expenses and reimbursements

Booked conference rooms and coordinated catering for annual staff development forum.

Core Accomplishments:

Organized and maintain the Business Continuity Plan for Morgan Stanley's Real Estate Department, and organized and maintain the company's Webpage for their Real Estate Department as well:

Created the Real Estate department safety plan (BCP)

Created Real Estate Webpage containing Real Estate information and contacts for Morgan Stanley’s Corporate Services Website.

Coordinated Real Estate Project combining Morgan Stanley’s Real Estate departments into one from the West coast to the East coast

Coordinated the merge with Morgan Stanley and Solomon Smith Barney combining the Real Estate department files.

Education

May 2009 to Present – Liberty University - Lynchburg, VA

Bachelor of Science: Business Administration-Project Management - Currently enrolled

References are available upon request.

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