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Quality Assurance Management

Allen, Texas, United States
January 10, 2018

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Experience Summary

An accomplished executive with over 17 years of progressive experience with increasing departmental efficiencies which resulted in significant reduction of production defects. Brings technical thought leadership in building frameworks and improvising testing processes. Ability to direct, delegate and manage multiple complex projects & initiatives from conceptualization to operationalization. Experienced with establishing QA department and TCoE from scratch (US and Offshore). Experienced with eight full cycle SAP R/3 implementation projects and ASAP / iSAP methodology of implementation.

Key Skills Assesment

Quality Assurance Management – Created and implemented QA processes and procedures. Established vision for Quality Assurance team and drove quality initiatives across quality assurance teams within QA organization. Enforced well-designed and efficient automation and performance testing processes.

Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, reduced the cycle time by 50%, drove efficiencies and saved $$millions and enhance customer satisfaction. Experienced in waterfall and agile methodologies.

Strategic Management - Experienced in vendor management, contract negotiations and strategic financial analysis to increase efficiencies and reduce costs while maintaining solid rapport with business partners.

Team Leadership and Budget Management – Expertise in collaborating with senior executives in improving quality while overseeing staff and managing budget (over $13 million). Managed multiple QA teams, assigned responsibilities, hired, trained and mentored new employees. Brought new and innovative ideas thus creating business impact.

Areas of Expertise

Testing / Quality Assurance Governance Leadership / Team Building & Motivation

Continuous Process Improvement Testing Center of Excellence (TCoE)

Program/Project Management Offshore Setup and Management

Vendor Management Agile and Waterfall methodologies

Selected Professional Experience

STC, Inc: Allen, TX 2013 – Present

Shanzae Technical Consultants is a solutions provider specializing in all areas of IT Project Management, Performance Optimization, Quality Assurance and software testing.

Managing Director

Responsible for business development, project delivery and team management. Managed engagements for following fortune 500 clients:

Royal Caribbean Cruises LTD, Inc: Miramar, FL

Tory Burch, Inc: Manhattan, NY

PAR Petroleum Corporation: Houston, TX / Honolulu, HI

As an interim director of QA while reporting to SVP IT, performed Quality Assessment, managed global staff of 48 employees, including offshore resources, in the testing and QA department supporting over 100 systems.

Controlled budgets of over $3 million.

Created and maintained a QA organization structure which could effectively handle testing and QA of major corporate projects, as well as corporate expansion and contraction needs.

Formed new test automation team and staffed new manager, expanding test automation suite across multiple applications, providing projected cost savings of $400K+ per year.

Introduced design and development of QA solutions which modernized and further enterprise IT strategies to reduce the testing window while significantly reducing test cases, production defects and increased quality.

Developed processes, policies and procedures for other areas within the department resulting in integrating quality assurance processes. Trained department personnel on those processes, policies and procedures.

Delivered frequent updates and status to steering committee and senior leadership.

Responsible for functional testing, user acceptance testing, performance testing, load testing, automation, and usage of the ALM and JIRA tool for defect management and requirements traceability.

Chaired daily triage meetings, delivered Kick-off before each phase and delivered status to senior executives.

While reporting to CIO, established PMO IT Governance.

Led several process improvement initiatives, mentored and managed team of Project Managers and Test Managers responsible for the planning and execution of projects within the program.

Developed and institutionalized organizational Change Control Board (CCB).

Developed and managed multiple vendor relations as related to project requirements. Member of the vendor selection and performance evaluation team.

Capgemini, Inc: Irving, TX 2010 – 2013

A global consulting firm providing technology, outsourcing, and professional services to Fortune 100 companies around the world. Clients I supported include, Levis, Limited Brands, TBC, Aviall, and Amgen.

Senior Manager

Actively contributed to building Testing practice and participated with engagemnt sales and new business development activities. Assisted with over $12 million in sales.

Controled budget of over $13 million for one of the major retail clients.

Successfully setup Testing Center of Excellence (TCoE) and actively involved in the strategic positioning of the Testing Center of Excellence within the IS division.

Managed, built and maintained Sr. Management / CXO level relationship. Responsible for growing the relationships from a T&M or fixed mode to strategic partnerships.

Successfully co-managed multimillion dollar SAP testing projects for five major clients with over 150 resources involving over 19 countries for a large retail client.

Managed relationship with clients driving repeat business and add-on work for existing projects.

Schneider Electric (formerly Invensys, Inc): Plano, TX 2008 - 2010

A global technology group, supplying solutions, software, consultancy and equipment to monitor, control and automate processes in a wide range of environments.

Global Testing Leader

In this leadership role managed and coordinated testing and implementation of a new SAP HCM based system for global rollout (36 countries)

Successfully coordinated and managed multiple UAT phases for countries around the globe.

Managed both a direct-report team solely responsible for new feature testing and release processes, including automation, and indirectly managed QA resources in the vendor organization to drive common processes and practices

Directed payroll parallel testing for multiple business units, testing ESS and MSS for multiple countries.

Managed and delivered end-user training, documentation; Coordinated workshops and worked closely with HR business partners and local project managers at country level.

QA liaison and advisor to PMO and business leaders.

Concur, Inc: Dallas, TX 2003 – 2008

A global technology company and leading supplier of transaction processing and data integration services providing technology solutions to travel agencies, corporations, and government agencies.

Director Global Quality Assurance

While reporting to CIO, with budget responsibility of over $1 million, established and led highly successful centralized global QA department from scratch that consistently exceeded stretch goals for all quality metrics.

Earned Top Executive award for providing strategic vision and for implementation of strategy.

Achieved a sustained reduction of over 40% in defects for multiple applications with eventual cost savings of more than 30%.

Promoted standardization across regional development organizations to reduce development time, increase quality and facilitate the effective, efficient and timely deployment of global resources.

Hired, trained and managed the Quality Assurance team of up to 55 employees in 3 states and an offshore location, resulting in effective integration of QA processes and support. Several team members were promoted.

Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations.

KPMG Consulting: Dallas, TX 2000 – 2003

KPMG is one of the world's largest providers of management and technology consulting services to Global 2000 companies worldwide. The firm’s focus includes Commercial and Financial Services markets.

Engagement Manager

Directed teams of 40 professionals on multiple engagements. Assisted clients in Europe, Asia and North America with assessing and stabilizing IT projects and organizations.

Participated in pre-sales activities with the sales team to secure new engagements (over $10 million).

Sought out opportunities to improve the efficiency and accuracy of the QA and development team on a regular basis.

Established baseline test processes including resource management, test planning and prioritization, pre-production test environment flow, bug workflow and escalation process, and production release process.

Improved development and testing efficiency by making test data and test plans available for the team to share.


Bachelor of Science in Electrical Engineering, Florida Atlantic University, Boca Raton. Florida.

Graduated from Leadership Development Program administered by Center for Creative Leadership, California.

PMP - PMI training completed - Member PMI

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