BA Degree in Health Sciences and Social Services

Curriculum Vitae

Of

ALICIA ELIZABETH ARENDS

Contact details:

Cell: 076-***-**** / 073-***-****

Email: ************@*****.***

CAREER OBJECTIVE:

I am a mature, committed and motivated individual that has added value to my past tasks and activities that I was previously involved in. With my vast experience being involved with Counseling at the church and within the Community to both children, teenagers and adults, I have acquired people skills and knowledge and feel that this has enabled me to take on any task that is assigned to me by handling each situation with expertise.

I believe that every situation in life has its own challenges and that one needs to rise above it in order to conquer and survive.

I am currently studying towards my BA degree Psychology and am doing my last year. I plan on using my studies to improve people’s lives not only from a personal perspective, but also in the workplace and assist them in a corporate environment setting.

PERSONAL DETAILS:

Full Name: Alicia Elizabeth

Surname: Arends

Date of birth: 23 October 1991

Nationality: South African

Race: Coloured

Language Proficiency: English (1st Language)

Afrikaans (2nd Language)

Cell: 076-***-****

Alternate cell: 073-***-****

Physical Address: 4 Kersieboom Street

Ormonde, Ext 3, Gauteng

SKILLS/COMPETENCIES:

I have high quality communication skills

I am able to work efficiently in a team

I have computer experience regarding Microsoft:-

oWindows 7 & 8

oMS Word

oMS Excel

oMS Powerpoint

oEmail

o

I am able to strategize and lead others to a common goal

I have good research skills (given a specific topic)

I am able to take heed of instructions and take into consideration other opinions

I am a fast learner and very organized

I am thorough and very analytical and pay particular attention to detail

I am a people’s person and enjoy interacting with people at different levels of authority

I am dedicated and hard-working

I am honest and reliable

I am hungry for knowledge and continuously willing to learn

EDUCATION:

Tertiary:-

Institution: Varsity College & UNISA

Qualification Degree: BA Health Sciences and Social Services

Major subjects:

Basic Psychology

Sexual Trauma

Marriage Guidance counseling

Social Psychology

Abnormal behavior & mental health

Psychological research

Community Psychology

Criminology

Pschology: Family, Child Social Sciences: Marriage Guidance

Counseling

HIV Aids,

Year completed: 2017

High School:

Institution: Eden College, Lyndhurst

Highest Grade Passed: Matric with University entrance

Subjects: English (Home Language)

Afrikaans (First Additional Language)

Mathematics (Literacy)

Life Orientation

Business studies

Biology

Computers

WORKING EXPERIENCE:

Employer : Hollard Insurance

Position Held : Junior Claims data capture and assessor

Dates of Service : 29 September – 29th December 2017

Responsibilities :

Pro-actively manage initial and ongoing assessment and investigation of both new and existing claims within agree service standards Captured surrenders and Money Back claims

1.Referred claims for payment

2.Escalated claims for assessment

3.Processed new insurance claims notifications

4.Collected accurate information and documents to proceed with a claim

5.Guided policyholders on how to proceed with claims

6.Index claim documents and start claim process

7.Manage a portfolio of complex claims whike adhering to the company’s SLA

8.Deploy reasonable applications of claim management tools, resources and requirements in assessing a claim

9.Managing new and existing claims over Term Life

10.Gathering medical information and deciding the claim outcome

11.Arrange payments to the third party providers where necessary

12.Continually communicating with client to effectively manage their claims and inquiries

System : MIP, Vision and Life Lite

Institution: Hollard Insurance

Position held: Data Capturing

Year: 01 February – May 2017 (temp position)

Tasks and responsibilities:

Reported to a Team Leader

Captured surrenders and MoneyBack claims

Referred claims for payment

Escalated claims for assessment

Processed new insurance claims notifications

Collected accurate information and documents to proceed with a claim

Guided policyholders on how to proceed with claims

Index claim documents and start claim process

Institution: Hollard Insurance

Position held: Call Centre Agent

Year: August 2016 – May 2017 (temp position)

Tasks and responsibilities:

Inbound calls, where clients call to check up on their claims as well as doing maintenance on their policies

Assisting customers by sending correct forms for their specific claims they are querying

Variety of claims dealt with e.g Retrenchment, funeral, hospital

Re-instating of policing that have lapsed

Institution: Liberty Life – Imaging department

Position held: Administration

Year: 2008 – 2009 (during school holidays)

Tasks and responsibilities:

Preparing files for deployment of current file

room from Liberty premises to Metrofile

Capturing of policy numbers and populating

Excel workbook

Correlating all spreadsheets from different

team members and updating master file

Institution: Hotstuff promotions

Position held: Promoter – contract work

Year: 2014

Tasks and responsibilities:

Promoting different products in both malls and Shopping centers, both in-store and out of store

Sales to clients by interacting with them around the products that was on promotion

Institution: Isilumko – Activiate (student wise)

Position held: Promoter – contract work

Year: March 2014 - June 2016

Tasks and responsibilities:

Promoting different products in both malls and Shopping centers, both in-store and out of store

Major project activations

Sales to clients by interacting with them around the products that was on promotion and products being activated

Promoting at major events e.g JP Morgan, ABSA, Airports Company South Africa (ACSA), promoting AVIOS

REFERENCES:

Hollard Insurance:

Name of contact person: Helga Nkosinyana

Contact details: 078-***-****

Hollard Insurance:

Name of contact person: Bongiwe Kubeka

Contact details: 078-***-****

Email: ********@*******.**.**

Liberty Life:

Name of contact person: Mrs Melony Gordon

Contact details: 073-***-****

Hotstuff promotions

Name of contact person: Lee (Promotions Manager)

Contact details: 082-***-****

Isilumko – Activiate (student wise)

Name of contact person: James

Contact details: 082-***-****

Contact this candidate