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Customer Service Pharmacy

Revere, Massachusetts, United States
January 10, 2018

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Rachel M. Kimicata

** ****** **. *** *

Revere, MA 02151

(412) ***-****


MCPHS University, Worcester, MA

Doctor of Pharmacy (PharmD), May 2017

Certificate of Public Health, May 2017

The Pennsylvania State University, University Park, PA

Bachelor of Science with major in science: biological sciences and health professions, May 2014

Advanced Pharmacy Practice Experience

Holyoke Health Center – Ambulatory Care, Holyoke, MA 3/17-5/17

Conducted individualized medication therapy management (MTM) sessions to assist patients in the oversight of their diseases

Provided written recommendations to primary care providers regarding potential improvements to patients’ care plans subsequent to MTM visits

CVS Pharmacy – Community, Worcester, MA 2/17-3/17

Performed prescription entries, transfers, fillings, and distributed medication to patients

Contacted physicians’ offices to correct and confirm prescriptions

Counseled patients based on their specific queries and provided recommendations for over the counter drug products

UMASS Memorial Medical Center University Campus – Internal Medicine, Worcester, MA 1/17-2/17

Assisted physicians during rounds in the ICU with patient medication adjustments and improvements

Researched and discussed common conditions exhibited in the neurotrauma ICU

PillPack, Inc. - Marketing, Somerville, MA, 10/16-12/16

Analyzed and presented the daily life of diabetic patients to assist employers in providing higher-quality customer service

Investigated current health and wellness issues for the company to educate customers and potential customers

UMASS Memorial Medical Center University Campus – Institutional, Worcester, MA 9/16-10/16

Presented weekly to faculty and students regarding various disease states

Performed non-sterile compounding by use of extemporaneous preparation

MCPHS Pharmacy Outreach – Patient Education/Assistance, Worcester, MA 8/16-9/16

Consulted with patients by phone to provide advice for medication cost saving options, and answered general queries with regard to their prescriptions

Provided assistance to callers seeking to optimize their Medicare plans in relation to their deductibles and monthly payments

Presented the various services offered to patients across the state of Massachusetts through the Pharmacy Outreach Program

Introductory Pharmacy Practice Experience

CVS Pharmacy, Millbury, MA, 9/15-10/15

Gained a fundamental understanding of community pharmacy practice specifically through drop off and production

Studied pharmacy procedures such inventory management and medication error reconciliation

Steward Nashoba Valley Medical Center, Ayer, MA, 8/15-9/15

Practiced sterile compounding by reconstituting antibiotics and preparing IV bags

Reviewed compounding practices for IV chemotherapy medications

Prepared unit dosage forms for specific pill and liquid medications

Certifications and Licenses

Massachusetts Pharmacist License No. PH237750, expires December 2018

Massachusetts Pharmacy Intern License No. PI161078, expires September 2019

OSHA/Bloodborne Pathogens Certificate, May 2016

AHA Basic Life Support for HealthCare Providers, May 2016

APhA Pharmacy-Based Immunization Delivery Certification, February 2016

APhA Delivering Medication Therapy Management Services Program, December 2016

APhA The Pharmacist & Patient-Centered Diabetes Care Program, March 2017

Professional Associations

American Pharmacists Association (APhA), 2014-2017

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