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Customer Service Social Media

Frisco, Texas, United States
January 10, 2018

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Results-oriented bilingual Recruiter with **+ years in talent acquisition across a broad range of industries. Strengths include Human Resources, staffing, customer service and improvement of employee retention. Excellent communication skills and attention to detail to find the best fit employee. Seeking to leverage my background and experience to take on the next career step in Talent Acquisition.

Skills Summary

Bilingual English/Spanish

Human Resource Management

Behavioral Interviewing

Process Improvement

Strategic Planning


Skills Testing

Social Media Recruiting

Industrial and Administrative Recruiting

Staff Development

Professional Experience

Manpower Inc., Las Colinas, Texas 2003-2017

DFW Metro Recruiter

Devise and execute strategic recruitment plans aligned to different customer needs.

Facilitate full-cycle recruitment process across all business lines and source candidates through proven recruitment channels.

Recruit for all skill levels, including administrative, light industrial and professional positions.

Experience with applicant tracking systems, third party tools and VMS.

Planned and executed career fairs at customer and neutral sites.

Expertise in behavioral interviewing skills to optimize hiring practices.

Increase retention rates by working with executive leadership to identify and reward top performers

Directed recruitment efforts, and provided advice and coaching on all aspects of recruitment and talent management.

Led aggressive recruitment initiatives to build brand and expand available applicant pools

Trained and coached new and junior recruitment specialists to improve quality of hires across all business sectors.

Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees.

Sourced resumes to select best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic.

Validated applicant’s references and communicated with previous employers to qualify capabilities and verify work history.

Followed up with clients to evaluate temp employee performance and client satisfaction

Manpower Inc. Santa Rosa, California 2002-2003

Staffing Specialist

Interviewing prospective employees for temporary, temp to hire and direct placement positions

Responsible for recruiting temporary employees for work at major accounts.

Duties include reviewing resumes, interviewing candidates, screening and skills testing.

Also responsible for employee payroll, workers comp and unemployment claims.

Direct contact between customer and employee for all matters and empowered to resolve any issues

Ability to meet with customer and understand their staffing needs in order to find the best solution.

Volt Services Group; Petaluma California 2001-2002


Interviewing prospective employees for temporary, temp to hire and direct placement positions.

Managed exclusively all Spanish speaking employees.

Worked with accounting office to set up weekly payroll for employees.

Accounts Payable for Petaluma office. Coordinated billing for outside customers.

Administrative duties, filing, completion of all paperwork, scheduling interviews, incoming phone calls.

Supported both external and internal customers.

Customer service for both inside and outside sales



Bachelor of Liberal Arts Major: Broadcast/Journalism

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