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Service Sales

January 10, 2018

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A professionally matured Pump Engineer with progressive career of over 27 years predominantly in managing after sales service / spares sales /workshop operations.

Demonstrated functional excellence in implementing Hero’s service systems and procedures in servicing and workshop operations to ensure superior service delivery to the clients

Proven capabilities in streamlining work flow systems right from fault diagnosis to final resolution and delivery of services to total customer satisfaction. Skilled in defining robust customer feedback mechanism to analyze and eliminate servicing gaps.

Adept in driving promotional campaigns through customers/ sub-dealers / mechanics meets to generate sale of spares /services to build up uninterrupted revenue stream for the company. Deft in managing inventory of spares and consumables to meet market demand / replacement needs against warranty claims. Skilled in recruiting and training technicians /engineers to build a strong team of competent performers.

Adequate experience in steering territorial sales covering entire range of sales activities including - channel development, sales promotion, market intelligence, exploring fresh business opportunities, brand building and ensuring collections as per company’s policies

Attained accomplished automation process for call logging and auto allocation to engineer

Winner of several performance based awards and appreciations during the career span. Effective team leader, trainer and a natural motivator with fine-tuned analytical, relations building and troubleshooting skills. CAREER GLIMPSE

Key Result Areas

Closely examining the pending order & delivery schedule with team

Devising plans of bought out based on the consumption

Conducting periodic review of ROL & MOL

Procuring materials at competitive prices and ensuring that materials are on time HARI RAMCHANDRAN S

Senior Management Professional with Diploma in Electrical and Electronics. Expertise in Service and Order Management, Pump operations and After Sales support. Matured pump Engineer Profit Center Sales Service Operations +968-********

Involved in generating AMC and spares business and ensuring that all account and contract details are up to date

Supervising service time, job costing and invoicing in the Service Department

Making regular visits to channel partners to understand their requirements & providing solution accordingly

Escalating operational issues to senior management, if there is any defect in manufacturing or other process to be improved within the organization

Visiting to Hospitality Industries and raising awareness on Preventive Maintenance; thus obtaining Annual Maintenance Contracts.

Developing Business through Channel Partners on fast moving items

Liaising with Contractors, Consultants and Officials for development of tender documents & specifications

Ensuring strict observance of the principal’s service standards and work processes in workshop operations to maintain highest standards of service delivery

Periodically organizing service promotion campaigns in the region with adequate publicity to maximize footfalls of the customers. This initiative is resulting in generation of additional service requests and sale of spares translating in building up additional revenue streams

Ensuring resolution of customers’ service /repairs related issues within minimum turnaround time to retain customers’ continued patronage`

Streamlining the process of warranty claim management in coordination with the principal. Facilitating early settlement of genuine warranty claims by furnishing all needed inputs in compliance with company’s systems and procedures

Drawing innovative business development plans for sale of spares and service to maximize revenue generation and capture leading market share

Mapping market potential in the region and appointing sub-dealers / service centers in the region for service delivery / spares sales. Ensuring availability of sufficient stock of spares across counters of all sub dealers

Organizing customers /mechanics /sub-dealers’ meets in the region and apprising them of the benefits of using genuine spares and ensuring availability thereof across all stocking points in the region. Developing productive relations with high profile customers /operators in all potential segments to ensure regular inflow of business

Securing customers feedback through a robust feedback mechanism, identify areas of improvements and bridging the gaps to maintain /enhance customer –centric image of the company PERSONAL DETAILS

Date of Birth: 18/04/1970

Languages: English & Tamil

Present Address: P.O. Box 1832, P.C. 112, Ruwi, Muscat, Sultanate of Oman Present Address: F3,” Eminent Aanantham Flats”, 12a/51, Indira Nagar, Agaram Main Road, Selaiyur, Chennai

- 600073, Tamil Nadu

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