Please see resume

Janay N. Monroe

**** ** **** *****

Plantation, FL 33415

Work: 305-***-****

Cell: 678-***-****

Clearance Level: SECRET

Employment Experience

**/**/****-*******

QA System Analyst/CSI, C4 Planning Solutions, Doral, FL. Supports USSOUTHCOM with QA solutions. Responsible for documenting functional requirements and the solution design and scope to comply with business needs. Maintain constant communication with various IT teams to obtain or provide knowledge of any new developments and/or solutions that fall under the team’s responsibility. Monitoring work products and projects of IT staff regarding SDLC, while measuring progress and directing others to reach goals. Responsible for executing required data analysis, such as trend analysis and initiating required action to manage any identified area of concern. Conduct root cause analysis of issues escalating and following up until appropriate resolution. Perform ongoing review of the QA function to verify compliance and defined processes. Investigate tools, best practices, and technologies to accelerate productivity. Triage and document details for reported issues. Serve as a liaison resource for others on the IT team or partners within other business units. Communicate findings to management. Adhere to all compliance regulations and requirements. 40 hours per week.

11/02/2016-Present

Biomedical Information Systems Analyst, USAR, Forest Park, GA. Advises and assists the medical commander/staff surgeon in health care information management. Develops strategy, policy, and plans for the development, implementation, operation, and evaluation of clinical/patient oriented information systems and the administration of support for medical information systems. Integrates telecommunications, automation, visual information, and printing equipment in support of individual or multiple medical treatment facilities and biomedical research laboratories. Provides consultative services and detailed technical analysis on planning, developing, implementing, operating, maintaining, securing, and disposing of information systems and networks at medical activities. Provides medical communication planning and management for Combat Casualty Care situations. Per Diem.

07/13/2015-04/14/2017

Helpdesk Specialist, Apprio Inc., Washington, D.C. Supports the AMEDD Professional Management Command (APMC) for the USAR with IT solutions. Supports, troubleshoots, and resolves issues with operating systems Windows 7/8/10, Microsoft Exchange, TCP/IP, DHCP, DNS, MS Office Suite 2007/2013/2016, Microsoft SharePoint, Lotus, Symantec PC, IE 8/9/11, Microsoft SQL Server, Microsoft Server 2012 R2, hardware, software, and peripheral equipment. Experienced with Active Directory, remote administration, and virtual environments. Knowledge of SCCM, PowerShell, SQL (including writing SQL queries). Perform hardware and software installations, configurations, imaging/reimaging, maintenance, file shares, and upgrades of desktops, laptops, printers, copiers, etc. Solve technical issues with LAN. Assists users with multicast media, wireless networking, port security, and VPN port security. Solves network and connectivity issues which includes servers, switches, and routers. Supports application testing activities by testing functionality during each sprint and release to ensure quality software is delivered to the customer. Communicates with analysts and programmers about formal testing plans, problems, and results. Ensures accurate tracking of defects. Produces lists of defects that are to be resolved and incorporated into future releases of the application as required. Produces and maintain docs (SOPs, inventory, network map, and configurations). Develops best practices and procedures (ITIL process environment). Opens, tracks, and closes to helpdesk tickets and logging into incident tracking database (JIRA) daily. Ensures incidents and service requests are properly escalated and assigned. Perform follow-ups of requests to ensure end-user satisfaction. Provide end-user training. Identify trends, unusual activity, or repeated activity. 40 hours per week

02/24/2014-07/12/2015

Senior Credentialing Specialist, Serco, Reston, VA. Managed roughly 280 healthcare professionals in accordance with AR 40-68, federal, and state guidelines. Documents and maintains the information from verification activities (i.e. DEAs, malpractice insurance, delineation of privileges, and education qualifications) during the credentialing process for AMEDD, the completion of Practitioner Credentials File (PCF), and data entries for the Centralized Credentials Quality Assurance System (CCQAS) prior to training, deployments, mobilizations and board reviews. Communicate both verbally and in writing with Physicians, Co-workers, and outside parties to verify the authenticity and accuracies of clinical credentialing documents as outlined in AR 40-68. Reports discrepancies to necessary parties. Handles clerical tasks including answering phone calls, creating memorandums, filing reports, etc. Maintains confidentiality of provider’s information. 40 hours per week

09/13/2013-02/23/2014

Credentialing Specialist, Apprio Inc., Washington, D.C. Managed roughly 175 healthcare professionals in accordance with AR 40-68, federal, and state guidelines. Documents and maintains the information from verification activities (i.e. DEAs, malpractice insurance, delineation of privileges, and education qualifications) during the credentialing process for AMEDD, the completion of Practitioner Credentials File (PCF), and data entries for the Centralized Credentials Quality Assurance System (CCQAS) prior to training, deployments, mobilizations and board reviews. Communicate both verbally and in writing with Physicians, Co-workers, and outside parties to verify the authenticity and accuracies of clinical credentialing documents as outlined in AR 40-68. Reports discrepancies to necessary parties. Handles clerical tasks including answering phone calls, creating memorandums, filing reports, etc. Maintains confidentiality of provider’s information. 40 hours per week.

11/28/2011-09/12/2013

Credentialing Specialist, Apprio Inc., Washington, D.C. Managed roughly 175 healthcare professionals in accordance with AR 40-68, federal, and state guidelines. Documents and maintains the information from verification activities (i.e. DEAs, malpractice insurance, delineation of privileges, and education qualifications) during the credentialing process for AMEDD, the completion of Practitioner Credentials File (PCF), and data entries for the Centralized Credentials Quality Assurance System (CCQAS) prior to training, deployments, mobilizations and board reviews. Communicate both verbally and in writing with Physicians, Co-workers, and outside parties to verify the authenticity and accuracies of clinical credentialing documents as outlined in AR 40-68. Reports discrepancies to necessary parties. Handles clerical tasks including answering phone calls, creating memorandums, filing reports, etc. Maintains confidentiality of provider’s information. 40 hours per week.

01/03/2011-04/30/2012

Bakery Associate (Packager), Sam’s Club, Sharpsburg, GA. Assist members in satisfying their needs. Maintain high GMP standards and quality control sheets, check and ensure that product specification standards (i.e. net weight and package code) are being met. Follow all GMPs and safety rules, keep pace with product coming off the line, stack product correctly, ensure that product is of acceptable quality and coded correctly, keep area well organized, clean, and safe at all times. Monitor production line, watching for problems such as pile-ups, jams and equipment malfunctions. 25-36 hours per week.

04/15/2010-01/31/2011

Caregiver, Dogwood Forest of Fayetteville, Fayetteville, GA. Assisted residents with activities of daily living. Notified Resident Care Coordinator/Executive Director/RN of resident changes of condition. Recorded all essential information while maintaining confidentiality. Assisted residents ready and to the lobby for scheduled appointments. Maintained compliance with Universal Precautions. 20-25 hours per week.

05/12/2008-12/31/2010

K-3 Teacher, Greater St. Peter Christian Academy, Jonesboro, GA. Developed long and short range activities according to curriculum. Responded to students’ behavior appropriately and successfully. Regularly assessed the students’ progress. Maintained open communication with parents and management. Utilized Microsoft Office for day-to-day operations. Maintained confidentiality. 40 hours per week

05/01/2008-05/11/2008

Unemployed. Graduated from Albany State University on 3 May 2008.

01/21/2008-04/30/2008

Administrative Assistant (Intern), American Cancer Society, Albany, GA. Used office automation systems and software packages to accomplish assignments. Worked with materials that involved narrative, tabular and statistical data and terminology peculiar to the organization. Produced materials which included correspondence, technical reports, briefings, tables, forms, and viewgraphs. Maintained suspense on incoming or outgoing correspondence or material; advised staff members of approaching deadlines and initiates follow-up on overdue matters. Established and maintained office files of correspondence, publications and other materials while following established filing procedures. Received telephone calls and visitors, ascertains nature of call or visit, refers to supervisor or staff member as appropriate. 20 hours per week.

08/01/2005-01/20/2008

Unemployed. Full-Time Student

Civilian Education

03/05/2017, Masters of Business Administration in Information Security Management,Saint Leo University, Tampa, FL

09/29/2013,Masters of Science in Health Administration/Informatics

University of Phoenix, Phoenix, AZ

05/03/2008,Bachelors of Science in Health Care Management,

Albany State University, Albany, GA

Certifications and Special Skills

01/2018

COMPTIA CASP EXP 1/31/2021

12/2017

DISA ACAS Version 5.3

12/2017

Annual DoD Cyber Awareness

08/2017

ITIL Foundation

06/2016

HDI Desktop Support Technician

06/2015

COMPTIA Security Plus CE. Exp. 06/30/2021

Volunteer Experience

08/2013-5/2016

PTA, Greater St. Peter AME Christian Academy. Assist regularly with school functions.

05/2008-Present

Volunteer/Member, Zeta Phi Beta Sorority Inc., various chapters. Participated in various community outreach activities at area schools, St. Francis Table, Relay for Life, March of Dimes, Hosea Feed the Hungry, etc.

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