Customer Service Manager

**** ********** ****** **** *********, ****

PHONE 078-***-****. E-MAIL mpumingubeni.np@gmail .com

NOMPUMELELO PRUDENCE NGUBENI

Aims and Objectives

My aim by joining this company is to grow and learn more and gain more knowledge and

Experience I can, and be an asset to the company by doing my job to the best level of my

Abilities, by making the company gaining lot of business and coming up with good ideas that can make the company grow further and stronger.

PERSONAL INFORMATION

Marital status: Single

Nationality: South African

ID: 870**********

Sex: Female

Language: English / Zulu / Sotho

EDUCATIONAL SUMMARY

2000 – 2004 Buhlebemfundo Secondary school, Tsakane

Matriculated 2004

2005-2006 completed 2011

Vaal University of Technology Sebokeng

Diploma in Marketing Management

2008

Havatech (STECH) Skills Training and Employment Centre Johannesburg

Certificate in Computer literacy and Office Administration

PROFESSIONAL EXPERIENCE

Previous Position: floor Assistant (Casual)

For: Express stores (Brakpan)

From: 03/ 2012 till 30/06/2012

Assisting customers by helping them choose the right sizes and good quality.

Ensuring that the goods they buying are not damaged.

And making sure there are right prices in those goods they purchase.

Ensuring them good service

Reason for leaving: moved to a better job opportunity

Previous Position: Cashier

For: PQ Clothing Outlet (Benoni)

From: 02/ 07/ 2012 till 31/01/2014

Giving good customer service to our customers

Always making sure that the Customer is happy all the time.

Good – Housekeeping.

Helping in the office with filling.

Sending E-mails and receiving E-mails.

Making Prices.

Stock Counting.

Helping Floor Staff with Mark ups and Mark downs.

Reason for leaving: contract ended

Current Position: Cashier

For: Cashbuild (Tsakane)

From: 04 April 2015

Serving customers with the goods they buying

Making sure I give them with right price right quality

Giving them Good Customer service.

Helping at the floor with stock

Making sure that customers are happy all the time

Making sure that they get their deliveries on time all the time

SKILLS, COMPETENCY& ATTRIBUTES

End user( Ms. word,excel,access,powerpoint and internet

Customer Services Orientated

Attention to details

Problem solving

Ability to work under pressure

Good team player

Time Management

Good Communication skills.

Planning

Organizing

REFERENCES

Ms. Keitumetsi Nkosi . Express stores – floor manager

Contact Number: 082-***-****

Mr Kodisang: PQ Clothing Outlet- floor Manager

Contact Number: 063-***-****

Mr J .T Ntlapane: Cashbuild Store manager

Contact Number: 011-***-**** / 011-***-****

Mrs Julia Mahlangu : Cashbuild system supervisor

Contact Number: 011-***-**** /073-***-****

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