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Customer Service, Office Manager, Sales, Logistics

Toronto, Ontario, Canada
January 10, 2018

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** ********** ****, ***** **-***, Scarborough, ON, M1B 2K7 • 905-***-****

Nicole Stokes


I am a strategic thinking and results-driven professional with an extensive track record. Highly experienced. Able to lead and motivate, increase profitability, and solidify team confidence. Adept at multi-tasking, innovative problem solving and intuitive decision making. Experience

Sept 2010 - Current Labequip LTD Markham, Ontario

AP/AR Manager - Purchasing Agent - Office Manager

Provide national and international support in the areas of AP/AR and invoicing

Manage all incoming and outgoing invoices on behalf of the company

Pay vendors on time while monitoring discount opportunities; verify federal tax ID numbers; schedule and prepare cheques; resolve purchase order, contract, invoice, or payment discrepancies and documentation; ensure credit is received for outstanding memos; issue stop-payments or request purchase order amendments

Ensure invoices/payments are properly coded to the appropriate expense or balance sheet account

Reconcile open invoices and non-invoiced receipts detail to the general ledger

Prepare monthly accrual for non-entered liabilities

Perform AP/AR month end close functions and reconcile bank/credit card statements, deposits and petty cash

Post payments to customer accounts; prepare reports and pursue collection on delinquent accounts

Process credit applications by gathering financial information for management to evaluate credit worthiness and make credit limit decisions

Assess, analyze and interpret financial records for accuracy

Assist in the preparation of year-end schedules and audits, as needed

Generate commission reports for sales team

Update and maintain database records of expenditures

Generate purchase orders and place orders for new inventory and services

Review numerous auction sites, evaluate contents and create watch lists for management to bid on

Negotiate purchases and consignments with eBay, dealers and private sellers of used laboratory instruments

Jan 2003 – Current Labequip LTD Markham, Ontario

Webmaster – Shipping/Logistics Coordinator - Trainer

Perform website updates of inventory including photograph processing for various products and removal of sold inventory

Review and correct data entry to conform to database requirements for website programming and company policy

Train new employees

Assist colleagues with navigating company database

Prepare shipping documents for incoming/outgoing domestic and international shipments

Generate commercial invoices and B-13 forms, where applicable, for customs clearance

Develop and maintain close liaison with carriers and customs brokers to ensure timely shipments, safe transport, import and customer service

Arrange removal and oversee import of purchases, both domestic and internationally June 2000 – Current Labequip LTD Markham, Ontario

Senior Technical Sales Representative Dec 2001 – Current Reception – Sales/Warehouse Assistant June 2000 – Dec 2001 Education

1996 – 2000 Durham College Oshawa, Ontario

Diploma in Food Science and Pharmaceutical Technology [Honour Roll] 1997 - 2000 Business Administration 1996 – 1997

Adept in Accounting I and II, Operations Management and Communications Skills

16 years of accounting, financial and cost analyses in the industry of lab instrument sales and service

The last 5 years as manager of AP/AR

Experience with managing complex Foxpro database, Excel spreadsheet files and R&R reports Traits and Abilities


High attention to detail ensures accuracy in completion of work. Produces results that meet or exceed company standards of performance

Strong Business Acumen & Sound Judgment:

Uses instinct and data to accurately assess business situations and to make timely decisions; keeps timelines and meets deadlines

Highly Organized:

Strong analytical and problem solving skills

Excellent Communicator:

Including facilitation/negotiation, verbal and written skills. Builds relationships throughout the organization

Entrepreneurial Spirit:

Identifies opportunities to develop new solutions and improvements in efficiency. Collaborates for results, manages risk and takes responsibility for all aspects of the organization Customer Value & Market Focus:

Knows and understands the global market and best practices to ensure superior service is delivered to customers

Self-Awareness & Personal Development:

Develops self-awareness. Seeks and accepts feedback, understands and maximizes strengths while developing new areas

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