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Manager Operations

Staten Island, New York, United States
January 10, 2018

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Bryan Lopez



Bi-Lingual Branch Operations Manager with seven years of diverse experience in the banking, education and retail industries. Utilizes analytical skills to ensure compliance to policies and regulations. Develops innovative programs to motivate and recognize staff resulting in increased performance and sales. Employs excellent communication and relationship management skills to deliver superior client service that exceed expectations.


Retail Banking Operations & Branch Management Policy Development & Management, Reporting

Recruiting, Training, Talent Development, Coaching Compliance, Audit, Risk Management, Controls

Banking Regulations Anti-Money Laundering (AML), Account Opening

Client Relationship Management, Sales, Wires Process Improvement & Management


Capital One Bank, Brooklyn, NY 2015 – 2017 and 2010 – 2015

A diversified bank that offers a broad array of financial products and services to consumer, small businesses and commercial clients

Branch Operations Manager

Oversaw daily operation of banking center functions.

Designed and implemented a system to review daily work that produced a 100% result in year audit.

Hired, trained, developed and coached associates, which led to a reduction in recruiting expense.

Increased sales by creating in a branch contest and recognition program.

Conducted audits of banking center, monitored operational policies and ensured compliance of safety regulations.

Examined customer transactions and reported any transaction of possible anti-money laundering activity.

Reviewed new accounts daily to ensure that Know Your Customer (KYC) policies were followed at account opening.

Identified customer needs and helped them succeed financially by assisting them with products and services resulting in exceeding monthly targeted sales goals.

Reduced spend of supplies by using other suppliers that were less expensive but were of the same quality.

Created and implemented operational controls to mitigate all losses.

The Berkshire Bank, New York, NY February 2015 – August 2015

Operations Associate

The Berkshire Bank a New York State chartered, FDIC insured commercial bank.

Created, rewrote and implemented policies and procedures to ensure operation efficiencies

Monitor and confirm that branches in assigned area are completing paperwork correctly according to policy.

Ensured branches and ATM are balanced and that any differences are accounted for.

Mentored branch associates that need development with regards to policy and procedures.

Developed daily reports of branch activity and monitor that branches are completing responsibilities.

Reviewed and submitted wire transfers for final approval to the Federal Reserve (FED).

Champion Learning, New York, NY 2008 - 2010

Provides high quality, professional tutoring and test preparation services for students.

Created weekly lesson plans to help a student prepare for examinations and maintained confidential student records.

Assisted students in acquiring better understanding of targeted weak areas within a subject or a subject matter.

Page 2 Bryan Lopez 718-***-**** •


College of Staten Island, Staten Island, NY: Bachelor of Science Business Management


Microsoft Office (Word, Excel, and PowerPoint)


Fluent in Spanish

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