Customer Service Microsoft Office

CAREER SUMMARY

Customer Service Professional with over 9 years of experience demonstrating excellent customer/client services practices across various fields. Skilled at utilizing the following, in multiple work environments:

-Direct Support Professional Practices

-Switchboard Operation

-Microsoft Office Software

-Exceptional productivity within fast-paced setting

-Conflict resolution

-Commitment to customer/client satisfaction

PROFESSIONAL EXPERIENCE

2017-Present National Forwarding Company- Broadview, IL

Military Move Manager

Assist with coordinating the day-to-day details for all aspects of each project/ move

Coordinate project activities with internal and external partner and suppliers

Process data changes using DPS (Defense Personal Property System)

2013-2016 OneCommand (Formerly the Higher Gear Group) - Schaumburg, IL

Client Support Representative

Served as a historical knowledge representative to leadership, following company merger with The Higher Gear Group Inc.

Successfully diagnosed and resolved issues a computer software used by over 500 automotive dealerships, daily

Maintained client files and recorded client concerns using the JIRA Software

Acted as a mentor to junior Customer Care Representatives

2012-2013 The Higher Gear Group Inc.: Automotive Dealership Response Services - Schaumburg, IL

Customer Care Agent

Conducted client attainment procedures on active prospects, via phone

Scheduled customer appointments to generate traffic in sales and service for car dealerships

Conducted customer surveys and generated comprehensive outcome analysis of customer service satisfaction for Automotive Dealerships to execute improvement process

2008-2012 Potbelly Sandwich Works - Chicago, IL

Line Prep Associate/Lead Line Prep Associate (2011-2012)

Trained 6 new associates on day-to-day prep operations

Assisted with organizing staff schedules and workloads to maximize productivity

Worked effectively as a team to complete large catering orders

Prepared meal variations for over 100 customers daily

Maintained store appearance based on visual merchandising plans

EDUCATION

2007-2008 Everest College - Chicago, IL

Certificate, Dental Assistant

1999-2003 Chicago Vocational Career Academy

High School Diploma, General Education & Practical Nursing Program

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