Customer Service Sales
Resume:
Samantha Jones
**** ******** ****** **, ******** 11210
****************@*****.***
linkedin.com/in/knightfinch
Education:
Borough of Manhattan Community College, New York, NY Current Associate's Degree Animation and Motion Graphics
TCI College of Technology, New York, NY Graduated Associate’s Degree in Applied Sciences
Networking and Technology
Honors and clubs
Secretary of Microprocessor Club 8/14
Experience:
Breuckelen Distilling Inc, New York, NY 2017-Present
Production Assistant
Cork and wax sealing bottles of liquor.
Dating bottles depending on days aged.
Applying labels by hand and boxing.
Storing liquors for shipment.
Dynamic Data Concepts, New York, NY 10/16-9/17
Customer Support Specialist/Academic Account Manager
●Managing quote creation, order processing, and day-to-day customer and partner requests.
●Responsible for opportunity creation and management with aligned BDMs, customer set-up including item catalog creation and auditing, customer discount group, and portal setup.
●Review open orders regularly, annual billings and creating true-up templates and renewal quotes.
●Develop and maintain strong knowledge of industry trends while pursuing ongoing training with software publishers.
Assist with quoting, ordering, and accounts receivable activities, providing customer onboarding support.
TCI, College of Technology, New York, NY 3/16 - 9/17
Librarian Aid
●Promoting up to date releases and publications, and select library resources with ease.
●Promoting the use of the library through displays, talks and school events.
●Assisting users with resources and inputting data of incoming and outgoing books.
Knight Finch, New York, NY 8/14–11//17
Video Game Designer & Developer
●Creating lore, concept and history for each character and world and environment.
●Levels, quests, dialogue, asset and textures, character concepts, land and environment artist.
●Programming, QA detailed documents for reports.
ESF Tech Camp, New York, NY 5/16- 7/22
Subject Matter Expert in Game Design/Instructor
●Covering multiple technology topics, implementing curriculum, organizing/preparing daily lesson plans.
●Teaching courses on Mario Flash,1 and 2, RPG Maker 2003, Virtual Reality using Sketchup and Portal.
●Troubleshooting, learning process and adjustments for fifth to tenth graders.
Tekserve, New York, NY 10/15- 2016
IT Intern
●Inventory company-issued property, sort and organize inventoried and non-inventoried items with asset tags.
●Create location number system for IT closet, attention to detail, editing and adding information within FileMaker.
●Spiceworks and other ticketing system, to help customers and fellow employees and FileMaker Pro.
Computer Logic Group, New York, NY 4/15-9/15
IT Technician
●Rack and stack of servers, maintenance and management of cables, fibers and Ethernet.
●Software installation for servers, patch work and surveillance camera setup.
●Mass Instantiation of hardware, software for both Mac and PC computers and printer setup.
Wildlife Conservation Society, New York, NY 3/15-4/15
Group Sales
●Knowledge in order software and strict scripts for all parks belonging to WCS.
●Knowledgeable in group pricing, accommodations and location information.
●Working with people from around the world, excellence in customer service and knowledgeable in pricing, times, and seasonal events.
Videogames New York, New York, NY On-Call Convention
Convention Dealer’s Associate
●Educated customers of the products, answered queries and concerns regarding equipment, pricing, and availability.
●Processed consumer transactions by means of a real-time computer activation system.
●Managed inventory associated with the sales process, and ensured positive customer experience.
Power Tag, New York, NY 1/13- 8/14
Apprentice Finish Carpenter
●Understanding blueprints, measuring and applications, plaster artistry, domes, wood care and stains.
●Knowledge in power tools and hand tools, experienced in imperfection painter.
●Experienced in constructing, repairing and installing woodwork structures.
Le Pain Quotidien, New York, NY 8/11-8/14
Kitchen Prep / Barista
●Knowledge in coffee and drink combinations, preparing highly-specific coffee drinks; stock.
●Management, teamwork in selling and quality of the product being sold.
●Store food in designated containers and storage areas to prevent spoilage.
●Package take-out foods and/or serve food to customers. Portion and wrap the food, or place it directly on plates for service to patrons.
Volunteering:
●Magfest: Pinball Tournament score holder. 1/7/18
●Magfest: Volunteer MIVS Judge. 10/24
●Games for Change: Games for Change Festival Setup. 8/17
●Games for Change: Tribeca Family Fair, volunteer for games event. 4/16
●Games for Change: Games and Media Summit, volunteer security for VIP room. 4/16
●Square Enix: Volunteer Beta Tester for Final Fantasy 14: A Realm Reborn. 8/13
●Javits Center: New York ComiCon Convention volunteer. 11/11
●Boston Convention Marketing Center: Anime Boston Volunteer. 2/12
●Bowery Resident’s Committee: Soup Kitchen Volunteer. 11/11
●Square Enix: Volunteer Beta Tester for Final Fantasy 11. 2002
Independent Studies and Workshops:
●Pathfinder, Dungeons and Dragons, Dungeon master, monitor, twitch, discord and Skype. Creation of characters and environments.
Fashion Institute of Technology, New York, NY 2006-2007
●Menswear
●Fine Arts Portfolio
●Life Drawing
The New School, New York, NY 2007-2008
●Music theory 101
●Voice 101
The Art Students League, New York, NY 2016
●Painting from Life Composition and Color
Prat Institute, New York, NY 2017
●Game Engine (Unity)
Skills:
•Knowledgeable in both Mac and PC hardware, software, configurations, maintenance and repairs.
•Knowledgeable in LANs, WANs, Unix and Linux systems.
•Knowledgeable in analysis, documentation of problems and test play for quality assurance.
•Knowledgeable in Cryengine, Unity, Unreal Engine 3 and 4 and Skyrim CK.
•Intermediate with Adobe Photoshop, After Effects, Premier and Illustrator.
•Intermediate in repairs, modifications, diagnosis for game systems, PC’s and old retro video game systems.
•Knowledge in creating textures, 3D modeling with Blender.
•Expert content writer, barks and dialogue, level concepts, character design, game concepts, and design.
•Expert in Microsoft Word and Excel.
•Expert in wood, stain care and plaster dome work.
•Expert in server installation, software, patch cabling and wire management.
•Expert in inventory, asset tag counts, documenting information with attention to detail.
•Intermediate with Zendesk, Jira and Spiceworks.
•Intermediate in C++, HTML and SQL.
•Knowledgeable in CSS and JavaScript.
References:
Available upon request.
Contact this candidate