Customer Service Office

TANVEER ESMAIL

**** ****** ** **** ****, San Antonio, TX 78217

Tel: 210-***-****, E-mail: **************@*******.***

OBJECTIVE

To secure an entry level position in a Medical Front Office to utilize my strong interpersonal skills, excellent knowledge in Medical Billing, Medical File Management & Medisoft Medical software proficiency to contribute to the organization’s success.

SUMMARY OF QUALIFICATION

• Enjoy working with people of diverse backgrounds, cultures and professional levels.

• Possess strong public relations, communication, bookkeeping and mathematical skills.

• Take pride in maintaining accuracy in all facets of money handling.

• Able to identify and resolve problems, remain organized and work well with little or no supervision.

• Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate return business.

• Effectively manage many different responsibilities simultaneously in a high-pressure environment.

• Excellent communication and team-building skills.

PROFESSIONAL EXPERIENCE

Home Depot, San Antonio TX

Cashier March 2009 – Present

• Operate cash register, receive and disburse money, compute and record totals of transactions and balance cash register.

• Provide Customer Service, answer customers' questions, and resolve customer issues.

• Maintain clean and orderly checkout area.

• Process merchandise returns and exchanges.

• Sell products and services.

Alamo RC & D (USDA Project), San Antonio TX

Office Assistant July 2007 – July 2008

• Prepared meeting minutes and circulated to the distribution list.

• Collected, counted, and disbursed money, maintained basic bookkeeping and completed banking transactions.

• Communicated with external organizations, employees, and other individuals to answer questions, explained information, and addressed complaints.

• Arranged internal and external seminars and meetings.

• Answered telephones, directed calls and took messages.

• Compiled, copied, sorted, and filed records of office activities, transactions, and other activities.

• Completed and mailed bills, invoices, or checks.

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

• Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail.

• Reviewed files, records, and other documents to obtain information to respond to requests.

North East Baptist Hospital (Labor and Delivery Department), San Antonio TX

Assistant to Unit Secretary (Volunteer) January 2007 – July 2007

• Filed necessary patient paperwork into paper and electronic system on computer.

TANVEER ESMAIL

Tel: 210-***-****, E-mail: **************@*******.***

Thai Airways, Dhaka, Bangladesh

Executive Administrative Assistant February 1994- April 2003

• Managed incoming and outgoing phone and email communications.

• Maintained various departmental database systems and lists; created and entered data into spreadsheets.

• Filed, faxed, distributed mail and ordered supplies.

• Prepared letters, memos, and other routine correspondence.

• Interfaced with clients and management at various levels.

• Coordinated meetings and travel arrangements, and maintained department calendar. Also organized meetings with various Embassies and Government officers.

• Processed purchase cards, expense reports and invoices.

• Created presentations and corresponding materials.

• Managed detailed administrative aspects of travel sales.

• Made flight reservations for walk-in customers by using Amedeus and Royal Thai System.

• Tracked lost tickers and reissued if necessary.

• Filed and coordinated lost luggage reports.

Maersk Bangladesh Ltd, Dhaka Bangladesh

Office Administrator June1992 - February 1994

• Managed overall office administration.

• Managed incoming and outgoing phone and email communications.

• Filed, faxed, distributed mail and order supplies.

• Prepared letters, memos, and other routine correspondence.

• Arranged and coordinated meetings and appointments with various Shipping Line Companies.

• Processed purchase cards, expense reports and invoices.

• Made hotel reservations for office guests and customers.

• Organized training sessions for staffs.

Aga Khan Development Network, Dhaka, Bangladesh

Office Administrator March 1987 - June 1992

• Responsible for overall office administration.

• Entered data for field workers in spreadsheets and maintained the database.

• Supported field workers in day-to-day activities by providing administration and coordination support.

COMPUTER SKILLS

• Skilled at using computer, e-mails, Internet

• Microsoft Windows 2000, XP, Vista, 7

• Microsoft Office: MS Word, MS Excel, PowerPoint.

EDUCATION

• Bachelor of Arts, Dhaka University, Dhaka, Bangladesh, 1986.

REFERENCES

• Available upon request.

Contact this candidate