Sales Customer Service

Inna Vatnik

*******@*****.***

Phone: 917-***-****

OBJECTIVE

** ***** ** ********** ** office management and C-level executive assistance looking for a challenging position where I can utilize all my knowledge and experience. I am dedicated, driven, discreet, hardworking individual with great business sense and the ability to juggle the many tasks and priorities of a dynamic corporate environment.

EXPERIENCE

Office Manager/Temp, Grid market Research INC., New York, NY Feb 2017 - Oct 2017

Managed cross-functional projects for CEO and COO

Day to day Office Management with focus on delivering results and expense management - took care of major bookkeeping, bill payments, contract negotiations

Coordinated with internal clients and external vendors, freed up executive management for client facing initiatives, handled end-to end internal and third party communication

Oversaw customer service, maintained relationships with existing clients, established new domestic and international business accounts

Scheduled and coordinated meetings, events, presentations, managed the daily calendar

Prepared and coordinated all materials for meetings and events

Interviewed and trained staff

Director of Sales and Operations, Infant Ventures INC., Brooklyn, NY Sept 2016 - Jan 2017

Responsible for all aspects of the company sales process and strategy

Designed and implemented a multi-channel selling motion, increased new business capacity by 35% without an increase in sales expense

Negotiated and renewed contracts with vendors, clients, fulfillment companies, and carriers. Reduced shipping cost by 25%

Implemented new marketing campaigns that improved sale traffic by 15%

Oversaw entire Operation process and coordinated production, shipments, customs clearance and delivery of the goods

Maintained and updated the inventory

Contributed in new product design process based on child development research, participated in the usability studies

Created and analyzed P&L reports, sale-forecasting reports, and sales analyses reports

Was responsible for the company bookkeeping via QB, supervised AP and AR departments

General Director, IVT Foods LLC, New York, NY Feb 2007 - Aug 2016

Provided outstanding management of multiple sales divisions, oversaw all the trading operations and back to back sales

Negotiated and reviewed commodities future contracts, shipping line, carriers, and cold storages contracts

Implemented new marketing and sales strategy that resulted on company sale growth from $5M to $30M annually.

Maintained relationships with existing partners, developed new markets opportunities via networking, trade lead, and trade shows

Oversaw the work of the logistic department, insured all proper export documentations complied with the laws and regulations of the country of export. Visited and supervised the production with the processing plants

Implemented and maintained new claim procedures, supervised all claim negotiations and reimbursements

Oversaw all aspects of the company’s financial operations: opened and maintained business accounts, lines of credit, and implemented and maintained the wire transfer program

Analyzed P&L reports, sales forecasting reports, and company budgeting

Hired and trained new staff

Director of USA Operations, MTD Trading International, New York, NY Dec 2004 - Feb 2007

Established USA operations for MTD Trading INC, a Canadian meat trading company

Responsibilities included choosing the location, negotiating the lease, and outfitting the office

Hired, trained and directed new high-performance Operations team

Directed and coordinated the entire trading process, including trading, logistics, documentations and financial process

Coordinated and ensured work and information flow between company departments

Negotiated and reviewed contracts with suppliers, distributors, and brokers

Responsible for developing new markets and maintaining a relationship with existing partners

Oversaw claim procedures amd prepared the scope of work for survey companies. Prepared claims, and warranted all necessary documentation while working with attorneys during arbitrage

Prepared branch P&L reports, sales forecasting reports, and oversaw the AP and AR department, while being responsible for branch budgeting

Export Sales, Globex International Inc., New York, NY Apr 1998 Dec 2004

Responsible for all aspects of trade operations including sales, sourcing and closing future contracts.

Expanded the product items list by 300%

Grew international business in Estonia, South Africa, Korea, Japan, China, Taiwan, Russia, Macedonia, Azerbaijan, and Turkey; increasing company-containerized sales by 150%, while ensuring excellent customer service

Coordinated the work of the Sales and Logistic departments, oversaw the work of the claims department

Insured and prepared proper export and accounting documentation, such as invoices, PO, billing, and collections

Scheduled and confirmed appointments during business trips, made all the necessary travel arrangements for the company employees and partners, organized booth settings during world and local trading shows, arranged meetings and dinner meetings

EDUCATION

Medical College #8, St. Petersburg, Russia. Physician Assistant, GPA 3.95

SKILLS

Languages: Fluent in English, Russian

Tech: Mac, PC, MS Office (Outlook, Word, Excel, Powerpoint), QuickBooks

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