CAREER OBJECTIVE

To pursue a rewarding career in challenging and healthy work environment, where I can utilize my skills and knowledge efficiently for organizational growth.

AREAS OF EXPERTISE

IT Technician

Network Administrator

TCP/IP

Firewalls

LAN / WAN

VLANs

PROFESSIONAL Windows 2008 Server Windows 7, 10

PERSONAL SKILLS

Optimistic

Team Player

Quick Learner

A. Madhan Kumar

IT Support Engineer

PERSONAL SUMMARY

A professional IT support with 8+ years extensive experience in IT Industry, primarily in System and Network Support

Ability to communicate well with internal and external contacts.

A quick learner, team player with positive attitude and to keep cool under work pressure.

KEY SKILLS AND COMPETENCIES

Hands on experience on Windows servers 2008R2/2012, Domain Controller and Active directory Group policy implementation

Design and implementation of IT Protocols comprising end user accounts, permission and access rights

Configuration and managing FTP, DHCP, DNS

Hands on experience on virtualization on VirtualBox, Hyper-V.

Hands on experience in security solutions like Cisco, Fortinet firewalls.

Hands on experience in installing and administrating on Symantec Endpoint protection and MacAfee EPO.

Hands on experience in Cobian and Windows schedule backups

PROFESSIONAL EXPERIENCE

Sun Infosys Technologies - Dubai

IT Support Engineer Nov 2013 - Present

Roles and Responsibilities

Manage all of the technology solutions: Servers, Desktops, Routers, Firewall, Switches, CCTV, PABX Telephone system, printers, Finger print machine, Access Points etc..

Managing Windows Server 2008, 2012, Active Directory, GP, DNS and DHCP roles with different subnet.

Setup and administration of users and computers accounts, security policy, file/print sharing, Group policies.

Install, upgrade, support and troubleshoot OS like Windows 7, 8, Windows server 2008, 2012 and any other authorized desktop applications.

Install and maintaining local, network, sharing printers, Barcode printer GC420T.

Supporting and configuring Microsoft Office 2007, 2010, 2016 products.

Creating email address and configuring email address on Outlook, Thunderbird.

Installing and maintaining Symantec Endpoint protection and MacAfee EPO antivirus

Installing, configuring and troubleshooting on the Hospital Management System (Mediware) and providing training for new staffs and doctors.

Worked on Oracle backend tool Toad to generate reports, altering table data.

Scheduling backups for server and for the HMS application periodically in Cobian and Windows schedule backups

Have knowledge on Avaya IP Telephone system.

Taking remote session on Clients computer and fixing issues related to email configuration, printer issues and antivirus installation

Have experience in handling CCTV cameras connectivity issues and provide recordings as per the requirements.

Assist with development and enhancement of relevant standards, procedures and guidelines.

Maintenance and support to all IT systems required for daily business activity.

ACADEMIC QUALIFICATIONS

B.Tech (IT) with First Class from Madras University

Cisco Certified Network Associate certification: ID CSCO12100071

PERSONAL DETAILS

A. Madhan Kumar

M: +971-**-*******

E: ac3zd0@r.postjobfree.com

DOB: 16/09/1982

Gender: Male

Nationality: Indian

Place: Sharjah, UAE

Date:

Sitel India Pvt. Ltd. - Chennai

Technical Support Professional Sep 2006 – Mar 2013

Roles and Responsibilities

Proactively identify, diagnose and resolution of client problems via phone, e-mail and Chat.

Managed mail server for BELL MAIL SERVER with MSN MAIL webmail interface for customer’s mail communication.

Configured email clients such as Outlook 2003, Outlook 2007, Outlook Express Windows mail, Windows live mail, Mac mail by taking remote session on member’s computer through remote desktop tool Log Mein Rescue.

Hands-on experience on ticketing software like remedy for documentation and generating new tickets and remote desktop tool Log Mein for configure and software installation.

Responsible for configuring and managing wired (Speed stream 4200, 5200, 5360) and wireless modem (Speed stream, 2701-HG-G, Cell pipe 7130-N, Sagemcomm 2864-N) for better wireless connectivity.

Configured WEP (Wired Equivalent Privacy) as well as WPA (Wi-Fi Protected Access), for more secured encryption standard for the Wireless network security in different OS like Windows XP, Vista and Windows 7, Windows 8 and Mac OS.

Supporting our IT team in troubleshooting and installing computer hardware and installing OS and software like Kana – email software, Talisma, Liveperson – chat software

Coordinating with our network team for escalating unresolved network issues and keep tracking of the escalated ticket in Remedy tool.

Anti-virus roll out for all clients using Bell security services.

Stringinfo Knowledge Services – Chennai

Web Research Executive Oct 2005 - Sep 2006

Roles and Responsibilities

Collecting information from Internet according to the client needs like chain of stores in America, Fuel companies, Realtor and documenting in Excel format.

Doing QA process on the collected date and reporting to Team leader for further analysis.

DCS BPO – Chennai

Inventory and Online QA Dec 2004 - Oct 2005

Roles and Responsibilities

In the Inventory process, segmenting the books into chapter wise in the end user tool. Converting hardcopy books to RTF by scanning the entire books and converting to PDF format. Then converting the PDF files in to RTF files and send to the XML conversion process.

In the Online QA process, the XML files are sent to the client to put the book online. After that online error checking will be done and once the errors are corrected in the XML file it will be send back to the client for pre-releasing the book online

I hereby declare that the above particulars are true to the best of my knowledge and belief.

[A. Madhan Kumar]

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