Customer Service Security

Tavaris L. Gilbert

*** ****** *** • Bronx, New York 10451• 646-***-**** • tavarisgilbert42@gmail.c om SUMMARY OF QUALIFICATIONS:

● Over 4 years of professional experience in a combination of security, leadership, and customer service and maintenance positions

● OSHA 10 Hour Certification

● OSHA 10 General Industry

● New York State Security License

● 8 Hour Security Certification

● 16 Hour Security Certification

● Able to stand for long periods of time

● Assertive leader with the ability to lead and motivate RELEVANT WORK EXPERIENCE:

Security Supervisor August 2013-September 2013

US Open Tennis New York, NY

● Identified, investigated, and resolved security breaches.

● Responded to medical emergencies, or intrusion alarms, following emergency response procedures.

● Monitored check point areas of the arena and ensure a sound, ethical environment.

● Secured each customer’s bags by checking daily using the sensor-wand at each check point.

● Trained subordinate security professionals or other organization members in security rules and procedures.

● Patrolled the arena while tennis matches were in session.

● Maintained and secured VIP areas.

● Communicated security status, updates, and actual or potential problems, using established protocols. OTHER WORK EXPERIENCES:

Time Keeper September 2013-October 2013

Double Tree Hotel New York, NY

● Answered telephone calls for staying guests.

● Signed in packages for UPS/Fed-Ex deliveries.

● Responsible for checking in guests when both entering and exiting hotel.

● Distributed guests’ invoice statements daily.

Stocker/Maintenance July 2012-Jan 2013

Wal-Mart Rancho Cucamonga, California Store #1922 Ranchocucomonga, CA

● Maintenance cleaning, sweeping, and buffering floors.

● Merchandised sales related to shelving new items as displayed.

● Stocked merchandise for review.

● Skilled in performing repetitive tasks efficiently. Mentor July 2006-2008

LCTA Mentoring Basketball Program Queens, NY

● Mentored and instructed 10-14 years old on drills & formations of basketball.

● Encouraged and informed children the importance of skills with education.

● Maintained unity within the community of educational values.

● Managed for each person to be on-time and stay focus. EDUCATION:

● Ventura College, Liberal Arts August 2006-June 2008

● Southern California, Independent Educational Studies September 2008-November 2008

● California State University in San Bernardino, Kinesiology August 2008 – June 2010

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