Manager Information Technology

Mario L. Maione

· ***********@*****.*** · 312-***-**** · www.linkedin.com/in/mmaione/

SUMMARY

Experienced technology executive with experience overseeing 24x7 operation and infrastructure environments in the Financial Services/Trading/Manufacturing/IT Services industries/MSP. Responsible for developing and implementing global technology solutions in support of business and client needs. Expert knowledge and experience in the technical service design and delivery of cost-effective, highly available infrastructures and technologies to address complex business challenges. Extensive experience in all facets of global infrastructure project life cycle from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement. Strong interpersonal and communication skills with a proven ability to build and manage creative, highly energized, focused professionals. Have an acute understanding of deadlines and urgency and appreciate the requirement for immediate results. ACHIEVEMENTS

Managed the new build out of three global Hubs in different geographic regions.

Managed the implementation of a backup solution, returning a yearly savings of $200K while reducing backup times.

Implemented Packet over Sonet WAN solution which increased reliability, reducing yearly costs by $700K.

Implemented a global Cisco VoIP solution which reduced Telecom costs by $250K a year. EXPERIENCE

Summit (formerly Deft), Alpharetta, GA

Director of Service Delivery & PMO 02/2024 – 06/2025 Senior Manager Service Delivery & PMO 01/2020 – 02/2024 Manager of Service Delivery 03/2018 – 01/2020

Directed a team of Implementation Managers and Project Mangers responsible for completing all client orders on time and in budget. Portfolio of products and solutions include but not limited to global Public Cloud, Private Cloud, Co-Location, Managed IT Services, Data Center builds/migrations. Responsible for providing regular status updates and monthly billing numbers to Executive teams and Finance as well as ensuring the Sales organization was kept informed of the on-boarding progress of client orders. Built a talented team and implemented on-boarding processes that successfully reduced the time to billing from over 90 days to under 30 days.

Responsible for the processing of 100+ orders a month with a Monthly Recurring Revenue value of $250K.

Built and mentored an eight-member team of Implementation Managers and Project Managers.

Developed and provided monthly KPI numbers to Executive leadership used to identify improvements throughout the organization.

Responsible for the implementation of sales orders from signature to client hand-off Vertiv Co (formerly Emerson Network Power), Lombard, IL IS/IT Global Manager 10/2008 – 02/2018

Directed IS Department supporting 20,000 users across 300 locations and all facets of technical operations. Managed the implementation of a global network introducing document management and monitoring. Coordinated responsibilities of nine direct reports, vendors, and integrators. Managed the installation of a Cisco VoIP Telecommunications system. Operating systems include Microsoft 2008 and 2012 Servers as well as Cloud.

Managed the execution of a network infrastructure project including cost-benefit and requirements analysis, project planning, vendor and product selection, installation, quality assurance and user acceptance.

Developed quarterly updates to provide leadership accurate information regarding projects and budgets.

Directly responsible for the daily technical training, supervision and mentoring of a nine-member Information Technology

(IT) team.

Managed and fully accountable for $4M IT budget.

Utilized Key Performance Indicators (KPI) to improve network uptime to 99.99%.

Implemented a Data Center consolidation initiative reducing operating costs.

Hired, supervised, and motivated IT personnel, completed performance reviews.

Created and fully responsible for disaster recovery program. Townsend Analytics, Ltd., Chicago, IL

Infrastructure/Implementation Manager 01/2007 – 10/2008 Responsible for implementation of strategies to increase efficiencies, profitability, maintain quality and ensure continuous improvements. Directly responsible for maintaining level of service, increasing reliability, and improving the IT infrastructure uptime.

Developed and managed the telecommunication contract process to successfully implement a resilient and redundant architecture.

Responsible for ensuring proper documentation and operation of the network infrastructure.

Responsible for the execution of a new Data Center in Asia including project planning, vendor and product selection, installation, quality assurance and user acceptance.

Performed operational cost analyzes, reduced yearly costs by $700K while improving efficiency and reliability.

Developed IT project plans from inception to completion providing updates to senior management.

Designed, implemented, and supported disaster recovery strategies. HyperFeed Technologies, Inc., Chicago, IL

Data Center Manager 07/2000 – 01/2007

Responsible for managing Data Center and IT operations, in addition to capital budget preparation and oversight; lead the Production/Change Management and Telecom teams, Network Operations Center (NOC) team, IT disaster recovery, capacity planning and infrastructure project management, as well as serve as Infrastructure Liaison to Development and Quality Assurance departments.

Conducted weekly meetings with IT Operations and NOC Team, which promoted collaboration, improved productivity, and increased system reliability.

Performed migration strategy for Windows Servers Ticker Plant producing real time Market Data.

Supported all existing and new hardware technology in the Data Centers.

Managed the installation of the backbone LAN/WAN networks between four Data Centers.

Managed 11 employees within Data Center Operations, which resulted in providing a 24 x 7 high availability organization.

Manage multiple vendors providing facility maintenance and repair, cleaning, power installation and cabling.

Decreased problems by 25% over a two-year period by initiating problem root cause analysis. EDUCATION

Computer Technician Diploma

CDI-Control Data Institute · Toronto, Ont. · 1990

Basic and Advanced Digital Electronics

Computer Operation and Applications

Computer Installation and Servicing

Certificate of Qualification Automotive Technician Centennial College of Applied Arts and Technology · Toronto, Ont. · 1989

Certified by the Ministry of Skills and Development CERTIFICATIONS

Microsoft Certified Professional · 2000

A+ Core Service Technician Exam · 1997

A+ Microsoft® Windows® and DOS Environments Specialty Exam · 1997 SKILLS

VoIP, Public Cloud, Private Cloud, Data Center, WAN, LAN, Microsoft Windows Servers, Disaster Recovery, Telecommunication, Managed Services, Managed Service Provider, Co-Location, Project Management, Service Delivery, IT Infrastructures, People Management, Budgeting, Data Center Migration, Collaboration, Jira, Confluence, Data Analysis, Customer Care Management, Networking Knowledge, Process Improvement, Team Building, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio

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