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Lab and Quality manager

Cairo, Cairo Governorate, Egypt
January 10, 2018

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Reem Abd El-Hakam Abass


Date of Birth: 6 / 7 /1971 Nationality: Egyptian

Address: * ****** **. *********- **********

Mobile : 012*-*******

Home tel. : 03-5916847

Personal Statement

Graduated from Faculty of Science (1993)

– Biochemistry department

-Alexandria University



Have the ability to deal with patience fewer customers.

Troubleshooter and problem solving personality.

Having a powerful and creative mind.

Talkative & good Presentable.

Very Good English, Fair French and Deutsch.

Team Work

I worked as a member of Infection Control team.

GLC audit team (Auditors for ISO 9001:2015, 14001:2015, 18001).

Having the ability to lead a team.

Working under pressure.


Good knowledge of MS office.

Regularly use the email and the Internet.

Good user of Minitab software.


1993 Bachelor degree in Biochemistry from faculty of Science Alexandria University.

2/2010-2/2011 TQM diploma from Productivity & Quality Institute-Arab Academy for Science, Technology & Maritime Transport.

Quality Management master (thesis researcher) (Productivity & Quality Institute – Arab Academy for Science, Technology & Maritime Transport).


1993 BSc. Biochemistry department, Alexandria University.

2010 Quality Management System Auditor/ Lead Auditor ISO 9001:2008(Certified by IRCA).

2010 Food Safety (HACCP) (The American Hotel& Lodging Educational Institute).

2012 Occupational Health & Safety Management Auditor/ Lead Auditor (Certified by IRCA).

2012 Environmental Management System (EMS) 14001:2004 Auditor/ Lead Auditor (Certified by IRCA).

2016 Auditor/ Lead Auditor ISO 9001:2015, Auditor/ Lead Auditor ISO 14001:2015 & 18001(Certified by IRCA).

Work Experiences

6/2014 till present Lab Director and Quality manager at AVC`s Lab (One of Hassab Labs joint venture`s – an accredited lab).

2/2014 -6/2014 Quality Senior Supervisor Joint Venture (Hassab hospital`s lab, AVC lab`s and ICC hospital`s lab).

4/2014 till now EGAC medical laboratories assessor according ISO15189:2012 standards.

5/2013-1/2014 Infection Control, Lab safety and internal audit against ISO standards (9001, 14001, 18001, 15189 & 15190) lecturer at Hassab Labs.

5/2013- 1/2014 Deputy of Quality manager in Hassab Labs.

2/2011-5/2013 Quality & Infection Control manager at Okba Ben Nafea Hospital.

Lead auditor 9001:2008 with TUV.

Freelancer auditor for ISO 18001: 2007with GLC.

Freelancer auditor for ISO 14001:2004 with GLC.

1/2011 – Present Freelancer auditor for ISO 9001:2008 and now 9001:2015 systems with GLC.

5/2009 – 4/2013 Quality coordinator & head of internal Auditors at Quality department at Alexandria new medical Center (A.n.m.c).

1994 –5/2009 Microbiologist (main work), Lab chemist & member of Infection Control team at Alexandria new medical center (A.n.m.c).

1994 Blood banking at Alexandria new medical center (A.n.m.c).

1994 Biochemist at Ibrahim Obaid Hospital.

1993 Teacher in an elementary school.

1991 Sales rep. for a computer company.

Qualification and value added courses

1993 Bachelor degree in Biochemistry from faculty of Science.

1994 Computer Introduction Courses.

2002 Internet user Certificate from I.C.C.

2005 - 2008 English courses.

2005 - 2007 French courses.

2007 MS office courses.

2008 -2010 Deutsch courses.

15/6/2009 ISO 9001: 2000 Internal Auditor course.

29/7/2009 Work Shop in Achieving Patient Safety with JCI Standards and Patient Safety Goals Certificate.

13/4/2010 – 21/4/2010 Food Safety (HACCP) from the American Hotel& Lodging Educational Institute.

9/5/2010-20/5/2010 shared the program of Hospitals and Healthcares Quality in Sadat Academy for Management Sciences.

19/7/2010 work shop in Cost of Quality ( Activity Based Management) Oyoun El Wadi Association & Dar El Oyoun Hospital ( DEO)

2/2010-2/2011 TQM diploma from Productivity & Quality Institute-Arab Academy for Science, Technology & Maritime Transport.

26/9/2010 – 30/9/2010 Quality Management System Auditor/ Lead Auditor course ISO 9001:2008.

12/9/2011 – 15/9/2011 Total Quality Management work shop from the Productivity & Quality Institute - Arab Academy for Science, Technology & Maritime Transport.

27/5/2012 -31/5/2012 Environmental Management System (EMS) 14001:2004 Auditor/ Lead Auditor course.

3/2014 Understanding the requirements of ISO 15189:2012 standard.

7/2014 & 12/2014 Work shop at Bibliotheca Alexandrina with The Egyptian AIDS society.

12/2016 Annex SL + ISO 9001:2015 + ISO 14001:2015 Transition Course (IRCA - UK Approved)

4/2017 Method of Verification work shop

4/2017Westgard Modern Rules work shop with the lecturer Prof. Mr. Sten Westgard.

4/2017 Debate between Lab Doctors and Cardiologists.

C.V in details

Graduated from Faculty of Science, Biochemistry department, Alexandria University:

Along 4 years in my faculty life, I studied Biochemistry, Microbiology, Botany, Zoology and Chemistry (Organic and Inorganic).

Quality Management master:

At this Master, I studied the following subjects and passed examination with A,A+& B+ score with total GPA 3.8

Courses are: Total Quality management, Contemporary management, Statistics for management Decision, Research methodology, Customer Relationship management (CRM), Quality Assurance, Competing in Global Environment, Management Information System, Statistical Quality Control, Group dynamic,

Business Process Reengineering, and Advanced topics in Quality Management.

Lab Director and Quality manager:

I have been worked from 2014 in AVC hospital`s laboratory as the lab manager and Quality manager for the hospital.

AVC lab has joint venture with Hassab Lab which became an accredited lab since 2011.

Leader of the quality team and gave a big hand in the preparation and gaining certification against ISO9001:2008 standards.

Lab manager duties are:

Put Policies and procedures for every process in the lab.

Follow up for Q.C and decision making for releasing results and equipment calibration.

Evaluating lab employees` for their daily work and behavior.

Determining responsibilities and delegate authorities to employees.

Follow up the equipment performance and contact the responsible person for maintenance.

Made some maintenance for equipment under supervision from the company engineer.

Interviewing the new hired chemists and evaluate their work knowledge.

Making training courses for chemists seeking for job opportunities in Lab safety, I.C, Q.C, Information system and how to perform analysis on equipment.

Ensure all quality requirements related to lab work.

Contact companies and making deals for purchasing chemicals.

Putting KPI`s and evaluate them.

Ensure Q.C performing as well as External Quality Assurance system EQAS.

Quality manager duties are:

Set SOPs and manuals for all the hospital departments and activities.

Put audits plan according to the unit activities and its relation to patients.

Prepare checklists for audits according to ISO9001:2008 standards, and P&P for each department /unit, and HACCP (for the kitchen)

Conduct training for internal auditors.


Worked as freelancer with GLC and Middle East

Attended audits with the GLC audit team, in many organizations with different scopes against ISO 9001:2008,14001:2004 and 18001:2007

Audits were at organizations have the following scope: Maritime, Construction, Food preservatives, Fertilizing, Import & Export and Hospitals.

Attended EGAC audits at Hassab labs, Faculty of Medicine Labs.

Audits were against ISO15189:2007 standards.

Microbiologist and Infection control:

I worked as microbiologist and a member of I.C team for 15 years in Alexandria Medical center (New-Anmc)

My role and responsibilities were:

Preparing media for cultivating cultures.

Making cultures for all body fluids on the appropriate media according to cultures natures`.

Bacterial Identification and counting.

Selection of the suitable antibiotics according to the bacterial type.

Making antibiogram (sensitivity test), determining the suitable antibiotics for it, and releasing of culture report`s.

Making Virology tests for all viruses (e.g. HBsAg, HBsAb, HCV Ab, TORCH… etc.) by ELIZA, RIBA and PCR technique.

Taking and cultivating Infection control swabs for ICU and Operating theaters, and reports releasing with a recommendation if needed.

Making purchasing deals with chemical companies providers.

Making daily inspection on ICU and operating theaters to ensure their commitment with I.C guidelines and instructions.

Preparing work for the department audits and conduct external audits as an auditee.

Withdrawing samples for patients at any age.

Helping in performing routine chemistry and hematology investigations (FBS, Kidney function, Liver function, PT, CBC, Urine and Stool analysis …etc.)

Trainer for new hired chemists.

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