Customer Service Manager

WALTER J MULVEY III

NY ******.******@*****.*** 516-***-****

Demonstrated success in program management, production planning and contracts in electronical manufacturing. Specific expertise in commercial, military and space industries. My exposure and experience are transferable to any industry.

Skills & Abilities

Inventory Control / APICS educated

Shop floor control

Machine shop loading

Blue Print reading

Material Planning/ MRP

Subcontracting

Production Planning

Status Reporting

Customer Support

Quoting/ Pricing of deliverable’s

Contracts Administration

Policy and Procedure writing

Master Scheduling.

Computer literate and have been exposed to many different software platforms.

Effective communication skills and problem-solving abilities.

Work History

SENIOR PROGRAM ADMINISTRATOR Frequency Electronics, Inc. NY 2012-2017

Coordinate, Plan and tracked progress of Manufacturing and Testing functions.

Created all work orders and tracked costs.

Oversaw Master Production Schedule.

CONTRACTS ADMINISTRATOR/ CUSTOMER SERVICE Frequency Electronics, Inc. NY 1997-2012

Translated complex contracts into companywide user-friendly experience.

Interfaced with customers regarding updates/progress/repairs.

Quoted pricing on deliverables and repairs.

PRODUCTION PLANNING Frequency Electronics, Inc. NY 1993-1997

Responsible for production and testing for the AMRAAM missile program.

Compiled and presented status reports to customers.

WAREHOUSING MANAGER CWC Medvial, Inc. NY 1992

Supervised team of eight responsible for Shipping, Receiving and Material Handling for two facilities

PRODUCTION AND MATERIAL PLANNER AIL Systems, Inc. NY 1985-1991

Responsible for establishing material requirements, analyzing inventory and creating requisitions for the procurement of material shortages.

Tracked the progress of material shortages regarding production requirements.

Coordinated Inventory Control function of kitting to support the manufacturing floor.

Education: Dowling College, Oakdale, NY Bachelors Business Management

Contact this candidate